Customer Service Food Safety
Resume:
Latanya Ellsworth
**** ** **** **** *** *, FL *2609
****************@*****.***
WWW: https://bold.pro/my/latanya-ellsworth-251*********/758r
Professional Summary
Dedicated healthcare professional with a strong work ethic and excellent customer service skills, experienced at UF Health Shands Hospital. Proven ability to enhance patient satisfaction through effective meal coordination and adherence to food safety standards. Recognized for reliability and teamwork in delivering compassionate care and maintaining a positive environment.
Skills
Excellent customer service
Strong work ethic
Reliability and punctuality
Food safety
Professional appearance
Guest service
Interactive communication skills
Teamwork
Customer service
Problem-solving
Multitasking
Computer skills
Organizational skills
Education
December 2023
Summit Salon Gainesville, FL
Cosmetologist Cosmetologist
July 2020
North Central Florida Gainesville, FL
High School Diploma
Awarded
Honor Roll
Accomplishments
Resolved product issue through consumer testing.
Work History
April 2023 - October 2024
UF Health Shands Hospital - Gainesville, FL
Patient Dining Associate
Delivered exceptional dining service to patients, ensuring satisfaction and comfort during meals.
Coordinated meal delivery schedules with nursing staff to enhance patient care efficiency.
Assisted in maintaining cleanliness and organization of dining areas, promoting a positive environment.
Collaborated with kitchen staff to accommodate dietary restrictions and preferences for diverse patient needs.
Monitored food quality and presentation, ensuring compliance with health and safety standards.
Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
January 2018 - October 2024
River Warming Touch - Gainesville, FL
Home Health Aide
Assisted patients with daily living activities, including bathing, grooming, and meal preparation.
Monitored patient vital signs and reported changes to healthcare professionals.
Administered medications as prescribed and ensured adherence to care plans.
Provided emotional support and companionship to enhance patient well-being.
Maintained accurate patient records and documentation for ongoing care assessments.
Collaborated with multidisciplinary teams to coordinate comprehensive care services.
Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Maintained a clean and safe home environment for patients, reducing falls and accidents.
Assisted clients with daily living activities, enhancing their independence and quality of life.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Improved patient well-being by providing compassionate and attentive personal care.
Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Provided mobility assistance such as walking and regular exercising.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Monitored client health by performing routine pulse, temperature and blood pressure checks.
May 2020 - March 2023
North Florida Hospital - Gainesville, FL
Housekeeper
Supervised cleaning staff to ensure adherence to hospital sanitation standards.
Developed and implemented efficient cleaning schedules for patient rooms and common areas.
Trained new employees on proper cleaning techniques and safety protocols.
Conducted regular inspections of facilities to maintain cleanliness and safety compliance.
Maintained cleanliness and sanitation standards in patient care areas.
Operated industrial cleaning equipment to ensure efficient facility maintenance.
Collaborated with healthcare teams to address cleanliness concerns promptly.
Developed and implemented improved cleaning schedules for optimal efficiency.
Assisted in emergency response clean-up situations to support operational continuity.
Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Practiced established infection control methods to reduce risks to patients, families, and medical staff.
Completed daily tasks efficiently while adapting to the changing needs of the facility during peak periods or emergencies.
September 2012 - October 2019
Sheila Baker - Gainesville, FL
Home Health Aide
Educated patients and families on health management practices and safety protocols.
Implemented infection control measures to ensure a safe home environment for patients.
Assisted disabled clients to support independence and well-being.
Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
Followed nutritional plans to prepare optimal meals.
Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
Developed individual care plans for clients based on specific needs.
Monitored changes in clients' conditions to report concerns to supervisor.
Languages
English
Native or Bilingual
Volunteer work
boy and girls club
Coordinated volunteer schedules to optimize resource allocation and improve service delivery.
Developed training materials to enhance onboarding processes for new volunteers.
Facilitated communication between volunteers and community organizations to streamline project execution.
Mentored new volunteers, fostering skill development and promoting teamwork dynamics.
Supported engaging, fun, and smooth-running events by helping with organization and planning.
Contact this candidate