Customer Service Client
Resume:
S O P H I A C H A V E Z R
C O N T A C T
*******************@*****.***
Orlando, Florida
Hospitality Program –
Orange Technical College
E D U C A T I O N
S K I L L S
Basic accounting and
financial record management
Inventory tracking and cost
control
Staff training and
performance support
Strong communication skills
High-quality customer service
in fast-paced environments
Client service and conflict
resolution in regulated
environments
POS systems, cash/card
transaction handling and
financial reporting accuracy
Strong adherence to
company policies, procedures
and industry standards
Proficient in Microsoft Excel
Biligual
English: Fluent
Spanish: Fluent
L A N G U A G E S
P R O F I L E S U MMARY
Professional with over six years of experience in
Customer Service, administrative operations, and team leadership within hospitality.
Skilled in financial record management, organizational planning and event coordination. Recognized for a
strong work ethic, adaptability and commitment to
operational excellence.
WORK E X P E R I E N C E
Accounting & Event Coordinator Assistant
St Faustina Catholic Church
Starbucks Barista & Cashier
Marriott Sheraton Orlando Lake Buena
Vista Resort
Supported accounting processes, including record-
keeping and basic reporting.
Coordinated events and managed logistics.
Oversaw resource allocation and scheduling for
community activities.
Collaborated with administrative teams and volunteers. Delivered excellent customer service.
Operated espresso machines, ovens, and POS
systems with accuracy.
Processed cash and card transactions while
maintaining financial accuracy.
Ensured consistent beverage and food quality
according to brand standards
Supervised and trained team members to uphold service standards.
Managed daily cash handling and reconciled sales
reports.
Scheduled staff and supported strategies to increase sales and efficiency.
Realty Sales – License
Food Handling
Certification – ServeSafe
High School Diploma –
Cagigal High School
Starbucks Supervisor Team Leader
Delta Hotels by Marriott
Food and Beverage Attendant
Provided fast and professional service in bar, buffet, and coffee shop areas.
Controlled inventory and minimized waste to
support cost efficiency.
Contributed to sales strategies and consistently met revenue goals.
Holiday Inn Resort Orlando Suites Waterpark
Customer Service & Operations Specialist
Lost and Prevention Security Officer
– Delta Hotels by Marriott
Monitored cameras and conducted routine security
patrols.
Responded quickly to emergencies and supported
evacuation procedures.
Identified security risks and followed established safety protocols.
Applied basic first aid and CPR during medical
situations.
Oversaw daily operations and led a team to maintain high service standards.
Managed inventory, ordering, and cost control
processes.
Handled guest concerns promptly to ensure customer satisfaction.
Maintained compliance with food safety and sanitation guidelines.
Greeted guests and managed seating assignments to
optimize service flow.
Supported communication between front-of-house and kitchen staff.
Maintained a welcoming and organized dining
environment.
Coffee Shop Supervisor
Sundial Café LLC
Server and Hostess
JW Marriott Orlando Bonnet Creek Resort & Spa
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