Customer Service Data Entry
Resume:
Dothan, AL *****
+1-334-***-**** **************@*****.***
Seeking to obtain a career opportunity within a prestigious company that is dedicated to providing optimum service to customers and the community. Strong interest in seeking professional development opportunities and training, which will expand my knowledge and skills. Customer Service Specialist with background in managing customer inquiries, resolving conflicts and providing solutions to enhance customer satisfaction. Strong communication skills coupled with ability to handle multiple tasks simultaneously have consistently improved operational efficiency. Notable for fostering positive relationships with customers by understanding needs and delivering timely service. Management skills
Customer Service/Relations
Chat Specialist
Data Entry
Quality Assurance
Active Listener
Excellent Math Skills
Detail- Oriented
Computer Proficient
Time Management Skills
Cash Handling
Tier 1 Tech Support
Title Processing
Loan processing
Live Chat
Financial services
Cold Calling
Order processing
Complaint resolution
Team leadership
Client relationship management
Problem solving
Time management
Reading comprehension
Multi-task management
Adaptability and flexibility
06/2022 - Current AmerisourceBergen Dothan, Alabama Customer Service Specialist II
Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Answered inbound calls and emails to facilitate customer service. Developed strong customer relationships to encourage repeat business. Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Performed data entry of customer orders into the company's order management system.
Assists with customer problems, such as missed shipments, price adjustments, and backorders; continually strives for prompt resolution. Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls. CiArah McDaniel
Personal Summary
Skills
Work Experience
Works with warehouse associates, customers, and field sales associates to ensure that the order process runs smoothly.
Processes all phone, fax, mail, e-mail, dropship, and verbal orders from customers.
Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to the Customer Service Supervisor or Manager in a courteous manner.
Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested. Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, prices, and availability, and changes in stock number. Communicates with all departments within the Distribution Center, as well as field sales associates.
Serves as a liaison between customers and field sales associates. Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations. 01/2016 - Current US Legal Dothan, US
Team Lead
Manage a team of call center agents.
Monitor queue and track inbound calls.
Motivate and encourage agents through positive communication and feedback.
Administer weekly meetings.
Call monitoring and quality assurance.
Provide services to potential clients from individuals to large groups with a wide variety of needs.
Responsibilities include the following: Answering inbound calls and chats to assist potential clients with legal cases, determine the importance of the legal case, and determine the type of attorney who is best for their needs. Provide professionalism, empathy, and outstanding listening skills to ensure the potential client that I am willing to assist them to the best of my ability.
01/2015 - 11/2015 Cash 2 Go Dothan, US
Manager
Provide services to customers from individuals to large groups with a wide variety of needs.
Responsibilities include the following: opening and closing store, bank drops, processing title pawns and payday loans, cash handling, verifying customer information, all while providing exceptional customer service. 05/2014 - 01/2015 Title Cash Dothan, US
Customer Service Representative
Provide services to customers from individuals to large groups with a wide variety of needs.
Responsibilities include the following: greeting customers, processing title pawns and payday loans, cash handling, verifying customer information, all while providing exceptional customer service.
01/2011 - 10/2013 Vantage Sourcing Taylor, US
Business Customer Service Representative
Provide teleservice to business and government clients who have contracted with company for services.
Responsibilities include the following: Answering inbound calls, managing average handle time (AHT), modifying accounts, transferring lines of services, following up on customers' accounts, and building rapport with clients.
Tier 1 tech support.
Assisting customers with trouble shooting basic cellular phone issues. 07/2007 - 04/2010 Claire's Boutique Dothan, US
Key Holder
Provide exceptional customer service and basic management skills with a small, fast paced boutique.
Responsibilities include the following: Opening and closing store, cash handling, maintaining sales goal, piercing ears, unloading freight, assisting with marketing and store planogram, and making bank deposits. 12/2014 Troy University Dothan, AL
Bachelor of Science: Biology
05/2006 Headland High School Headland, AL
High School Diploma
Work Permit: Authorized to work in the US for any employer Alabama State Insurance Producer
Health or Sickness
Accident
Life
English:
Professional
Education
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