Customer Service Accounts Payable

DAWN L. NALLEY

West Frankfort, IL 618-***-**** *********@*****.***

Professional Summary

Dedicated and experienced Customer Service and Automotive Professional with 22 years of experience delivering exceptional service, operational efficiency, and team support. Proven success in managing customer relationships, coordinating repair operations, and optimizing workflows to enhance satisfaction and business performance. Recognized for maintaining 5-star customer ratings and fostering long-term loyalty through reliability, empathy, and professionalism. Seeking to contribute expertise as an Automotive Service Advisor, Customer Service Specialist, or Remote Customer Service Manager in a growth-oriented organization. Core Skills

Customer Relationship Management

Automotive Service Advising

Leadership & Team Coordination

Scheduling & Workflow Optimization

Accounts Payable / Receivable

Payroll Administration

CRM & POS Systems (Carfax, Square, Google Reviews) Conflict Resolution & Communication

Remote Customer Support Tools

Process Improvement

Professional Experience

Nalley’s Garage – West Frankfort, IL

Automotive Service Advisor 2010 – 2024

- Delivered outstanding customer service through professional client interactions, inbound/outbound calls, and personalized automotive support.

- Managed all parts and supply orders, ensuring accurate inventory and timely service completion.

- Scheduled and coordinated customer appointments, streamlining workflows to reduce wait times and boost service efficiency.

- Oversaw administrative functions including payroll processing, accounts payable, and accounts receivable.

- Created and maintained detailed repair orders; collaborated closely with technicians to ensure quality and accuracy.

- Maintained 5-star ratings on Carfax and Square, 4.5-star rating on Google, and achieved an A+ Carfax business rating.

- Consistently recognized for professionalism, dependability, and customer satisfaction excellence.

[Previous Company Name] – [City, State]

Customer Service Representative [Years]

- Supported customer inquiries via phone and email with efficiency and empathy.

- Assisted with order tracking, billing, and issue resolution to ensure high satisfaction.

- Built strong customer relationships through clear communication and timely follow-up. Education

Bachelor of Science in Business Management – Mid-Continent University, Mayfield, KY (December 2010)

Professional Highlights

- 22 years of customer service excellence across automotive and administrative roles.

- Proven ability to manage service operations, scheduling, and business workflows.

- Skilled in multitasking, problem-solving, and maintaining top-tier customer ratings.

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