Scrum Master Project Manager

Chinenye Ulasi

Email: **************@*****.*** Tel: 404-***-**** Houston, TX 77056

www.linkedin.com/in/chinenyeulasi

Summary:

An Agile & Waterfall Program Project Manager/Scrum Master with 11 years of experience across diverse industries, delivering high-quality, innovative software and system solutions on time and within budget. Skilled in facilitating senior-level/SLT stakeholder engagement, analyzing use cases, and driving requirements gathering. A servant leader who empowers teams to self-organize, self-manage, and deliver through effective Lean-Agile practices. Extensive experience managing ERP implementations, software development, system upgrades, and Source-to-Pay/Procurement projects, including sourcing, supplier management, payment operations, and systemic process improvements. A results-driven professional with strong operational, communication, and process improvement skills, capable of enhancing profitability and contributing to organizational goals. Additional proficiencies include project planning, requirements documentation, training facilitation, UAT script creation, and identifying emerging opportunities, trends, and risks.

Professional Qualifications and Memberships

·Project Management Project Professional (PMP)-Active 2016

·Professional Scrum Master (PSM)-Active 2020

·SAFE Scrum Master 6.0, SSM Certification, Scaled Agile Inc-Active 2020

·Six Sigma Green Belt Certified (CSSGB)-Active 2021

·Google Cloud Digital Leader-Active 2023

Skills:

ServiceNow, Planview, Clarity, MS Projects, Jira, Confluence, Smartsheets, Sharepoint

ERP software, CRM software, Trello, Lucid chart, Visio, Slack/Webex apps

Stakeholder Mgmt, Vendor Mgmt, Resource Mgmt, Budget Mgmt, Risk & Issues Mgmt

Business Analysis, End User Training, Software development, ERP & CRM implementation & Change Mgmt, Power BI, Tableau, Excel

Windows server, Linux, Chrome, Mac OS

Scrum, Kanban, SAFE, TFS, TDD, Rational, Redmine, SDLC

AWS, GCP, Azure

Work Experience

HealthEdge- Infrastructural Project Manager Aug 2023-present

·Remediated issues using vulnerability response processes by ensuring proper security and matching controls were implemented in alignment with enterprise standards.

·Procurement, Sourcing, Supplier Management, Systemic Improvements, and Change Management: Directed enterprise-wide procurement and supplier management initiatives to optimize sourcing strategies, streamline vendor selection, and implement systemic improvements across multiple IT and security projects.

·Stakeholder-Centric S2P Enhancements: Coordinated cross-functional teams, aligning finance, procurement, and IT stakeholders to define requirements, implement Source-to-Pay process improvements across requisition, purchase, and payment cycles, and enforce Change Management practices, resulting in reduced cycle times, improved payment accuracy, and stronger supplier relationships.

·Applied structured Change Management processes to ensure smooth transitions, stakeholder alignment, and user adoption. Utilized Visio, Jira, Confluence, Office 365, PowerPoint, and Excel to coordinate communication, documentation, and reporting across cross-functional teams.

·Enterprise Firewall Migration Project: Led the migration of the organization’s firewall infrastructure to a modern platform, minimizing disruption while enhancing network security against internal and external threats. Directed all planning, testing, documentation, and execution efforts using Jira, Confluence, and Visio to coordinate cross-functional collaboration and ensure seamless integration.

·MDM - Mobile Device Management Project: Managed end-to-end deployment and configuration of a secure MDM solution to enhance mobile compliance. Responsibilities included vendor sourcing, supplier management, procurement coordination, policy creation, and device enrollment using Office 365 and SharePoint for collaboration and reporting.

·Laptop for Developers Project: Oversaw the procurement, sourcing, and configuration of laptops optimized for developers, focusing on performance, security, and budget alignment. Directed procurement processes and supplier negotiations, implementing systemic improvements that enhanced delivery timelines and cost efficiency.

·Enterprise Desktop as a Service (DaaS) Project: Led the planning, vendor selection, and migration strategy for a secure, scalable virtual desktop environment. Defined target architecture and created phased migration plans to reduce downtime while improving flexibility and security. Managed documentation, supplier coordination, and performance tracking using Excel, Jira, Confluence, and Visio.

·Secret Server Migration Project: Directed migration of sensitive credentials to a new secure platform, ensuring compliance and improved auditability. Implemented systemic improvements and Change Management procedures, facilitating user training sessions and managing communication through PowerPoint dashboards and SharePoint bulletins.

·Managed data migration from on-premise to AWS Cloud, ensuring adherence to ETL processes and compliance frameworks.

·Developed and executed comprehensive project plans using ServiceNow and Jira, aligning deliverables with organizational strategy and stakeholder expectations.

·Led creation and execution of a vendor and supplier management strategy, integrating procurement and risk assessment workflows to evaluate cyber, financial, and operational exposure.

·Implemented a robust data inventory system, cataloging 45 data sources, improving lineage visibility, and enabling faster analytics delivery. Conducted data discovery workshops, defining stewardship roles, and visualized lineage using Visio.

·Created executive presentations, stakeholder reports, and dashboards using PowerPoint, Excel, and Office 365 to communicate project updates, KPIs, and risk summaries to C-suite leadership.

·Utilized ITSM tools (ServiceNow, BMC Remedy) to align with ITIL processes, automate workflows, and streamline incident and Change Management. Designed custom dashboards for network and security teams to monitor KPIs and project metrics.

·Conducted resource and capacity planning for developers and QA teams, ensuring optimized project delivery within defined budgets.

·Collaborated across IT, Finance, Compliance, and Reinsurance departments, ensuring smooth integration and functionality of new systems.

·Performed risk assessments, implemented mitigation strategies, and managed procurement and supplier negotiations, achieving cost-effective and secure solutions.

·Led two major system releases, delivering significant improvements in capability, security, and operational efficiency.

·Facilitated comprehensive Change Management and user training initiatives, ensuring seamless adoption and sustained performance of implemented systems.

·Delivered a robust, modernized enterprise environment that enhanced operational resilience, compliance, and productivity while integrating systemic improvements across sourcing, supplier management, procurement processes, and Change Management using tools like Visio, Jira, Confluence, Office 365, and Excel.

Goldman Sachs (Greensky) - Project Manager Aug 2022- May 2023

·Established sourcing strategies and vendor evaluation criteria that drove cost optimization, efficiency, and alignment with corporate objectives. Leveraged Excel, Smartsheets, and Confluence for project tracking, documentation, and stakeholder collaboration.

·End-to-End Source-to-Pay Optimization: Led enhancement initiatives across the Source-to-Pay lifecycle, identifying process bottlenecks, streamlining procurement-to-payment workflows, and implementing automation to improve efficiency, compliance, and supplier engagement.

·Procurement, Sourcing, Supplier Management, Systemic Improvements, and Change Management: Oversaw enterprise-wide technology and infrastructure programs through streamlined procurement and supplier governance.

·Directed the implementation of NetSuite ERP, enabling seamless integration across Finance (PeopleSoft), HR, and Legal workflows. Developed governance models and automation processes to enhance data synchronization and reduce manual dependencies.

·Championed the deployment of Oracle PeopleSoft to unify revenue, billing, and financial operations, integrating payment APIs to ensure end-to-end transaction visibility and compliance.

·Implemented the Oracle HCM module, configuring HRIS master data, access controls, and employee self-service features. Designed data migration strategies, security roles, and user training to enable smooth adoption across HR departments.

·Directed the design and construction of data centers and cloud infrastructures supporting cybersecurity, disaster recovery, and high-availability network systems.

·Engineered the integration of proprietary analytics databases to deliver unified, cross-bank reporting capabilities and data-driven decision support.

·Led the rollout of a comprehensive Identity and Access Management (IAM) framework, supporting Identity Federation and secure access across multiple banking entities.

·Governed projects from initiation through closure, overseeing requirements analysis, design validation, and performance tracking through Excel dashboards, Smartsheets schedules, and Confluence documentation.

·Partnered with solution architects to translate business needs into target-state architectures and transition plans, incorporating risk mitigation and cost-efficiency models.

·Directed cross-functional, geographically distributed teams, maintaining schedule discipline, resource efficiency, and quality assurance using Blink estimation and Monte Carlo forecasting to forecast delivery confidence and resource availability.

·Engaged directly with executive stakeholders, presenting project feasibility, resourcing needs, and implementation roadmaps. Collaborated with technical and business leaders to balance scope, risk, and value delivery.

·Produced comprehensive project documentation including charters, RAID logs, retrospectives, progress reports, and stakeholder briefings, ensuring transparency and governance throughout the lifecycle.

·Applied both Waterfall and Agile delivery methods, aligning process frameworks with project complexity. Managed end-to-end governance of scope, cost, quality, resource allocation, procurement workflows, and change management controls.

·Brought deep technical understanding of data center operations and public cloud infrastructures, spanning servers, networking, telephony, and information security management systems.

·Monitored program velocity, dependencies, and risk exposure, coordinating resolution strategies and escalation paths across development, operations, and security teams.

·Delivered leadership training and end-user enablement programs, reinforcing adoption, compliance, and knowledge transfer across enterprise user groups.

One America- ServiceNow ITIL & ITSM Project Manager/Sr Scrum Master Feb 2021- Jul 2022

·Managed the Governance, Risk, and Compliance (GRC) module in ServiceNow, ensuring enterprise alignment with internal policies, regulatory standards, and audit requirements.

·Procurement, Sourcing, Supplier Management, Systemic Improvements, and Change Management: Directed governance and compliance programs with a focus on process optimization, vendor accountability, and regulatory adherence.

·Technology-Driven Process Improvements: Managed Source-to-Pay enhancement projects leveraging ERP and procurement platforms (e.g., SAP Ariba, Coupa, Ivalua) to integrate approval workflows, reporting dashboards, and vendor performance metrics, ensuring data accuracy and timely decision-making.

·Implemented improvements across workflows, procurement, and stakeholder engagement, leveraging SAP Ariba, Coupa, Ivalua, Excel, Lucidchart, and Confluence to track performance, risks, and deliverables.

·Directed the migration of commercial instance workflows to FedRAMP-authorized cloud environments, implementing secure SSO/IAM logins to enhance identity federation and compliance.

·Collaborated with Risk, Policy & Compliance, Internal Audit, Issues & Deviation, and Third-Party Oversight teams, ensuring proper governance and alignment with organizational standards.

·Led the implementation of AskHR chatbots to automate HR inquiries, updates, and data validation, integrating with existing HR modules and IAM systems for seamless end-user experience. Applied NLP tools (NLTK) to optimize conversation flows and response accuracy.

·Designed and implemented access controls, incident response protocols, and insider threat mitigation strategies, ensuring robust security compliance.

·Assessed service processes to identify operational gaps, implement performance improvements, and measure impact against KPIs.

·Managed multiple projects including Compliance Issues Migration, Vendor Portal build, Enterprise Data Inventory migration, and Catalog creation within ServiceNow, ensuring timely delivery and adherence to compliance requirements.

·Introduced ITGRC controls into ITSM processes, supporting GDPR, HIPAA, SOX compliance and audit readiness.

·Led the deployment of vulnerability management APIs, enabling automated remediation and compliance tracking across both FedRAMP and commercial instances.

·Developed workflows, user stories, and acceptance criteria for development teams, ensuring clear requirements and successful release deployment.

·Monitored project timelines, tracked key action items, identified dependencies, and coordinated cross-functional teams to maintain project velocity and resolve blockers efficiently.

·Delivered executive reporting and presentations covering goals, schedules, risks, remaining work, and budget metrics to sponsors, business owners, and stakeholders.

·Managed scope alignment, resource allocation, budget planning (OPEX/CapEx), and vendor performance to ensure strategic and cost-effective outcomes.

·Applied agile methodologies and project management practices to synchronize vendor deliverables with internal sprint cycles and milestone planning.

·Developed an internal Risk and Issue Tracking Tool, digitizing processes and expediting electronic approvals while reducing manual effort.

·Directed data mapping and migration for master and transactional data, including customer and vendor datasets, ensuring integrity and compliance.

·Configured attachment APIs to streamline evidence submission for audit teams (SOC, SOX, Observations & Controls).

·Established self-service provisioning and helpdesk playbooks, improving first-contact resolution for DaaS-related issues and enhancing overall operational efficiency.

Origin Bank- Project Manager Feb 2020- Feb 2021

·Project Manager leading multiple projects with Procurement, Source-to-Pay, and Vendor Management: Directed end-to-end procurement processes, supplier selection, and payment operations for multiple IT and business initiatives. Implemented systemic improvements to streamline sourcing, contract management, and vendor performance tracking.

·1.Corporate Intranet Portal implementation to improve internal communication and resource accessibility to Interview employees to understand pain points, create user personas, and design(UX) a more intuitive layout which Increased employee satisfaction and engagement with the platform.

·2.Credit Card and Debit Card Alerts, fraud notification, mobile Application build(software development)

·Experience with Payroll, treasury systems such as wire processing, ACH payments, deposit operating system

·3.Worked on implementation of Oracle HCM payroll to configure Medical/dental/ vision/ disability plan, health care plans, rates etc

·Identified and tracked program and project budget (including internal labor and external spend) compared to actual expenses.

·Provided reporting and made presentations to senior executives, sponsors, business owners and project team members including information on goals, schedules, remaining work, issues, risks and costs.

·Coordinated and facilitated all aspects of business owner relations.

·Ensured scope alignment, resource planning, budget planning and tracking, and schedule alignment, vendor management

·Developed internal Risk and Issue Tracking Tool allowing expedited electronic process rather than manual.

·Influence team through the implementation of agile processes, practices, principles, and values.

·Improve collaboration and self-organization of the team and company through the implementation of Agile processes and using tools like ADO(Azure devops) to track and assign tasks,

·Represent teams at program level events and clearly communicate team’s accomplishments, impediments and

·dependencies.

·Coach teams to leverage DevOps tool stack to build, inspect, deploy, test, and promote new or updated features.

·Ensure teams understand how successful DevOps requires continuous exploration, continuous integration, continuous deployment, and the ability to release to end users on demand.

·Align and integrate department goals with other departments by fostering partnerships that drives individual and business growth.

·Created a Sharepoint site to provide centralized channel to communicate our Mission & Values, monthly newsletter

·Led the data inventory for the Enterprise Customer Analytics initiative, identifying and cataloging 60 data sources across on-prem and cloud environments.

·Established metadata standards, data ownership, and lineage, resulting in improved data traceability, faster data discovery for analysts, and a compliant data access framework.

Macy’s- Project Coordinator/ Project Manager Dec 2014- Dec 2019

-Managed a range of projects from implementation through completion with Atlassian suite (Jira & Confluence)

- Played a central role in the smooth and successful execution of projects and initiatives

- Involved in data mapping and data migration for master data and transactional data like customer data, vendor data, all order types (Pos, SOs, etc). Finance and accounting data (AP, AR, SOD)

-Identified the different field attributes in the extract, transform & load process (ETL)

- Provided training of project management implementation of a vendors risk based application within the clients risk management system.

-Documented requirements for data mapping and data migration into the upgraded version of the ERP systems i.e SAP, MS Dynamics, Oracle & Tableau

-Implemented backorder processing and order fulfillment for stock transfers, purchase and sales orders with ERP and WM systems

- Developed a data catalog and data dictionary for the customer and master data to support data definitions and hierarchy

- Created project execution plans, schedules, and budget with Office 365, Excel, MS project

- Directed and coordinated the OTC and P2P activities for master data management, deployment & release.

Education :

·Business Administration (BBA.)

·Babcock University, May 2012

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