Administrative Assistant Customer Service

Blessings Johnson

Baltimore, Maryland *************@*****.***

Profile

Detail oriented Administrative Assistant with over 5 years of comprehensive experience in office management, operational coordination and providing executive level support to directors and supervisors. A multi-tasker who excels in administrative work, problem solving, planning and providing optimal front end and back-end assistance. with a track record of inspiring great customer service and customer satisfaction. Committed to leveraging strong organizational and communication skills. Professional Experience

ADMINISTRATIVE ASSISTANT NIAGARA BOTTLING - (SPARROWS POIINT, MD) MAY 2024

– CURRENT

· Maintain and organize company records, files, and documentation.

· Update production or inventory reports daily/weekly.

· Ensure OSHA/ safety training records are up to date.

· Assist in coordinating internal or external audits.

· Communicate updates, notices, and policies across the departments.

· Uniform & Supply Coordination.

LOGISTICS & PROCUREMENT COORDINATOR JOHNS HOPKINS PUBLIC SAFETY TRAINING CENTER - (BALTIMORE, MD) JANUARY 2023 – APRIL 2024

· Execute procurement tasks for equipment and services, ensuring compliance with organizational policies.

· Manage inventory records, track supplies, and respond to discrepancies or damages.

· Plan and coordinate logistics operations, including supply chain and inventory control.

· Respond to requests and communicate effectively with vendors and internal teams.

· Oversee procurement activities, logistics operations, and inventory management to support training center functions.

ADMINISTRATIVE COORDINATOR JOHNS HOPKINS PUBLIC SAFETY TRAINING CENTER -

(BALTIMORE, MD) AUGUST 2020– DECEMBER 2022

· Developed and implemented administrative strategies to streamline office workflows.

· Processed routine paperwork, maintained filing systems and managed departmental records.

· Organized training materials and managed supply inventories

· Managed administrative functions, supported staff, and optimized office functions.

· Maintained confidentiality of sensitive information and supported departmental initiatives. Page 2

ADMINISTRATIVE ASSISTANT JOHNS HOPKINS SCHOOL OF MEDICINE (SOM) -

(BALTIMORE, MD) JUNE 2019– MARCH 2020

· Answered calls, routed inquiries, and greeted visitors professionally.

· Organized office operations, managed data entry, and maintained personnel files.

· Supported administrative operations, managed communications, and maintained records.

· Procured office supplies and managed inventory.

· Responded to patient inquiries and handled internal mail distribution Education

DIPLOMA, MEDICAL ADMINISTRATIVE ASSISTANT JUNE 2016 ULTIMATE MEDICAL ACADEMY, CLEARWATER, FL

HIGH SCHOOL DIPLOMA JUNE 2015 WESTERN HIGH SCHOOL Skills & Abilities

· Process Improvements

· Data Entry & Records Management

· Excellent interpersonal and communication skills

· Procurement & Supply Chain

· Microsoft Office Suite

· Time Management

TRAININGS & CERTIFICATIONS

Patient Privacy for Workforce Members. - Certification 2019 Electronic Information Security & Data Managment Training – Certification 2019 Excel Training. (1-3)

The professional Administrative Assistant Modules (1-8)

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