Quality Control Operations Manager
Resume:
Q U A L I T Y S P E C I A L I S T
Robert C. Hayes
Technical & Operations Manager with 20+ years of progressive experience in manufacturing, engineering, and quality improvement. Proven track record in leading cross-functional teams, optimizing processes, and driving cost reductions. Six Sigma Certified with a strong focus on quality enhancement, operational efficiency, and customer satisfaction. Skilled in data-driven decision-making, personnel management, and fostering productive relationships with internal and external stakeholders. Seeking growth-oriented leadership opportunities in a dynamic manufacturing environment.
Summary
- Performing Inspections
- Internal and External
Audits
- Records Management
- Customer Service
Management
- Product Testing
- Data Management
- Cost Reduction
- Communication
- Team Building and
Training
- Goal Setting
- Leadership
- Organization
SKILLS
- Develop, implement, and maintain quality control systems to ensure product consistency and compliance with industry standards and customer specifications.
- Lead inspection teams across multiple production lines to monitor raw materials, in-process production, and finished goods for quality assurance.
- Partner with senior leadership to establish quality goals and performance metrics aligned with organizational objectives. Quality Control Manager,
Professional Experience
Dixie Group, Inc. 2020-Present
Dalton State College 2007
Education
Bachelor of Science
Business Administration
- Six Sigma Green Belt
- LEAN Kaizen Methodologies
- ISO Requirements
- MiniTab
- SigmaXL
- AS400 Systems
- MS Office
*********@*****.***
175 Sunset Drive SE
Calhoun, GA 30701
Contact
linkedin.com/in/robert-hayes-5a681020
Certifications Competencies
- Responsible for planning and directing the quality and continuous improvement activities.
- Implemented and managed systems designed to drive quality behavior and discipline throughout the manufacturing process.
- Led quality control laboratories to ensure that all products met company and regulatory compliance.
- Analyzed trends and performance for monthly departmental metric reports.
- Coordinated communication between suppliers, customers, and the company engineering team on quality issues.
- Led cross-functional quality review, training, and issue resolution meetings.
- Created and managed quality control yearly budget. Quality Assurance Manager,
Marglen Industries 2018-2020
Rome, Georgia
Calhoun, Georgia
- Managed group of 10+ people responsible for quality of finished products manufactured in five facilities.
- Responsible for customer claims for items manufactured in five facilities.
- Worked with Product Development Department on approval and set up of new commercial products.
- Traveled to customers to evaluate and resolve claim issues.
- Accountable for customer orders prepared for shipment on weekly basis from five facilities.
- Responsible for aged inventory and disposal.
- Oversaw any required outside processing of commercial products. North Georgia Commercial Quality Manager,
Mohawk Industries, Inc. 2009-2018
Dalton, Georgia
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