Administrative Assistant Executive

Safoora Hussain

Toronto, ON M*S *C* 647-***-**** **********@*****.***

EXECUTIVE ASSISTANT / CLAIMS SPECIALIST INSURANCE OPERATIONS & CASE RESOLUTION

PROFESSIONAL SUMMARY

Detail-oriented Professional Executive Assistant in Insurance and Financial Services with over 10 years of progressive experience

Over 3 years of dedicated experience in claims handling, including Worker’s Compensation, Accident Benefits, and Life & Health Insurance claims.

Skilled in investigating, processing, and resolving claims accurately and efficiently.

Adept at collaborating across departments, managing sensitive or escalated issues, and ensuring compliance with contractual and regulatory standards.

Strong proficiency in MS Office and claims management systems.

Known for a high level of professionalism, strong organizational skills, and a proactive approach to improving processes and service delivery.

CORE COMPETENCIES

• Claims Processing & Investigation

• Documentation & Case Resolution

• Life, Health & P&C Insurance

• Regulatory Compliance

• Financial Transaction Processing

• Cross-functional Collaboration

• Customer Service & Communication

• Microsoft Office Suite (Excel, Word, Outlook, Access)

• Records Management & Reporting

• Attention to Detail & Follow-Up

PROFESSIONAL EXPERIENCE

BMO Insurance

Executive Assistant (Claims) Toronto, ON

Aug. 2024 – Present

Investigate and resolve life and health insurance claims; ensure accuracy and completeness of documentation.

Set up new claims, send acknowledgments, and monitor pending documentation to avoid delays.

Communicate claim status to agents and beneficiaries with clarity and professionalism.

Partner with internal teams to ensure servicing turnaround times and compliance with policy requirements.

Supporting Claims Director & Claims Manager for any work related requests or escalations

Schedule meetings in Calendar Management and MS Teams for Claims and team meetings

CAA Club Group

Claims Recovery Specialist Vaughan, ON

Mar. 2024 – Aug. 2024

Reviewed and validated claims recovery documents, including delivery confirmations, invoices, and correspondence.

Managed financial processing for recovery claims and maintained organized documentation.

Collaborated with internal departments to resolve discrepancies and identify process improvement opportunities.

Ensured recoveries followed standard procedures and timelines to maximize outcomes.

Northbridge Financial Corporation

Claims Support Representative – Accident Benefits Toronto, ON

Mar. 2017 – May 2018

Processed AB invoices and documentation using Claims Plus; supported adjusters with case files.

Reviewed and handled OCF-18, OCF-23, and OCF-25 forms; sent out documentation to claimants and legal reps.

Maintained accurate, confidential records and responded to requests for OHIP summaries and clinical files.

Ensured timely, compliant, and professional case resolution.

Workplace Safety Insurance Board

Claims Document Specialist Toronto, ON

Dec. 2018 – Mar. 2019

Opened, validated, and categorized claims received via fax; ensured proper document attachment in KOFAX.

Conducted quality assurance checks to ensure accuracy and completeness of claim files.

Travelers Canada

Insurance Specialist / Underwriting Assistant Oakville & Toronto, ON

2019 – 2023

Supported Operations Manager with claims processing workflows, issue resolution, and escalations for both Personal and Business Insurance.

Scheduled training sessions in calendar management software and trained internal and external teams on digital platforms and managed broker access, downloads, and policy setup.

Handled documentation, data accuracy, and ensured compliance with SLAs and client expectations.

Aviva Canada

Junior Underwriter (Contract) Toronto, ON

Feb. 2023 – Feb. 2024

Supported underwriting of Commercial Property & Casualty Insurance; processed renewals, endorsements, and new business.

Utilized risk analysis and loss control principles to evaluate policies and assist brokers with policy modifications.

LMF Group

Case Coordinator Thornhill, ON

Jul. 2015 – Jan. 2017

Coordinated life and health insurance applications; ordered medical requirements and submitted to insurers.

Tracked case status and maintained accurate, up-to-date records in W-Insurance and Virtgate systems

Murray Tenebaum Insurance Agency

Executive Assistant Toronto, ON

Jul. 2009 – Jul. 2014

• Supported President of the Company with daily workload and handled managing the office

• Checked for accuracy for medicals required for

underwriting of insurance applications

• Ensured all insurance software is up-to-date

• Ensured Brokers had current E&O coverage and

active Broker licence in Province

EDUCATION & CERTIFICATIONS

• Principles & Practice of Insurance – Insurance Institute of Canada (Course One)

• Diploma, Computer Business Applications Specialist – Everest College, Toronto, ON

• Diploma, Computer Applications – Academy of Learning, Mississauga, ON

• Computer Programming – George Brown College, Toronto, ON (1982–1984)

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