Data Entry Customer Service

DENISE THOMPSON

*** ********* **. *******, ** ***26 · 716-***-****

*****************@*****.***

Summary of Qualifications

Results driven individual with a strong employment/internship record seeking a position in the medical/laboratory industry. Proven experience working in leadership roles. Able to utilize strong interpersonal skills and ability to establish quick rapport with patients and diverse groups of individuals.

Key Qualifications and Skills

Hemo-Dialysis Training and Administration

Administrative/Clerical skills

Leadership/ Management & Customer Service skills

Microsoft Word, Excel, Internet skills

Data Entry, Typing speed.

Maintains records and files accurately.

Mail Distribution

Telephone Reception

Maintains confidentiality/HIPPA Laws, Rules, Regulations

Tremendous interpersonal and social skills

Utilizes excellent judgement and initiative.

Demonstrates professionalism by being dependable and enthusiastic.

Cooperative with supervision and demonstrates respect towards co-workers through teamwork.

Demonstrates initiative and willingness to learn new skills.

Demonstrates proficiency in performing venipunctures.

Capable of performing tasks related to position, very capable, professional, and confident in abilities to perform required employment tasks.

EXPERIENCE

10/2010 – 07/2015

DIRECT SUPPORT PROFESSIONAL/EVENING PROGRAM SUPERVISOR, BAKER VICTORY SERVICES

Assisted adults with intellectual and developmental disabilities to be independent and productive in their daily lives.

Meaningfully integrated patients into the community, including ongoing engagement with their families.

Responsible for providing support, positive direction, and assistance in accordance with program’s policies and procedures and personal outcome measures.

03/2016 – 10/2017

TEAM LEAD/DAY AIDE, PEOPLE INC

Handled payroll, time edits to ensure timely payment disbursements and manage unnecessary overtime.

Scheduled residents’ routine appointments

Staff development scheduling, PTO, employee change requisitions, ensuring up to date training for staff.

Provided ongoing training, mentoring, and support for residents and staff.

Development of residential habilitation plans

Filed incident reports in a timely manner with Justice Center as a mandated reporter.

Responsible for review of billable services ensuring adequate payment for services rendered.

Assisted with development and implementation of risk management plans, behavioral support plans, and medication regimen plans.

Oversight of sites Registered Nurse, reviewing of physicians’ orders, reviewing plan of nursing services (PONS), training staff in these procedures.

Maintained on-call phone to ensure staff were readily available for facilities’ coverage.

01/2016 – 06/2020

WNY INDEPENDENT LIVING, personal aide

Cooking and cleaning for clients

Assisting clients with maintaining hygiene, showering, toileting

Grocery shopping for clients

Assisting clients with taking medication/administering medication

EDUCATION

01/2018

BRYANT & STRATTON GETZVILLE, NY

Certificate in Clinical Foundation

Certificate in Phlebotomy

06/2001

CHEEKTOWAGA CENTRAL HIGH SCHOOL CHEEKTOWAGA, NY

High School Diploma

TRAINING/ADDITIONAL INFORMATION

CENTERS CODE OF CONDUCT, HIPPA & CORPORATE COMPLIANCE, HUMAN RIGHTS, SERVICE COORDINATION, DIVERSITY AWARENESS, HEALTHY RELATIONSHIPS, SELF-AWARENESS JUSTICE COMPASS, RESIDENTIAL HABILITATION PLANNING, DAY HABILITATION PLANNING, BEHAVIOR MANAGEMENT COURSES, FIRE SAFETY, FINANCIAL MANAGEMENT

INFORMALLY TRAINED IN HEMO-DIALYSIS IN ORDER TO HOME-ASSIST A FAMILY MEMBER

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