Customer Support and Sales advisors

SATCHEL RICHARDS

Email: **************@*****.*** Tel: 876-***-****

Add: 14 Grays Dr, Mcvickers Lane, St. Catherine

Core Competency PROFESSIONAL SUMMARY

• Analytical and Critical

Diligent Customer Service and Sales professional who brings comprehensive experience meeting customer needs in telecommuting environments. Skilled at listening to customers, negotiating and meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers.

Thinking

• • • • • • • • Active Planning Adaptability Teamwork Problem-Time Multitasking Attention Management Listening Solving and to and and detail Organization Collaboration Flexibility Merl EDUCATION Grove High School (2009 WORK EXPERIENCE 2011) Eight (8) CSEC Passes

inclusive of Mathematics and

English

Scheduling Specialist/Customer Service Rep.

Melospeech, Remote, November 2023 – March 2025

• Managed daily schedules Clinicians schedules,

ensuring optimal time allocation and client satisfaction. Jamaica Foundation for • Coordinated with team members to resolve scheduling Lifelong Learning (2007-

2009)

conflicts, enhancing operational efficiency.

• Analyzed scheduling data to identify trends, leading to improved resource allocation.

Taylor County Middle School • Maintained clear communication with clients and

(2004- 2006) clinicians

Care Coordinator

Herewith, Remote, January 2023 - May 2023

• Built strong rapport with patients to provide a stable and supportive caregiver.

• Sought out and stirred up passive candidates through phone calls, emails, networking, internet searches, and social • Facilitated media. completion and compliance of new families/Caregivers with onboarding documents.

• Screened and pre-interviewed candidates referred for hiring consideration.

Customer and Sales Specialist

Ergeon, Remote, March 2022 – September 2022

• Coordinated cross-functionally for optimal customer service and sales.

• Followed up consistently to connect with prospective customers and convert leads into sales.

• Demonstrated features and benefits of products to customers and used expertise to redirect questions and overcome • Used strong objections. communication and relationship-building abilities to build customer trust and seek out sales opportunities. • Engaged with customers and used consultative techniques to determine needs and discuss available options.

Customer Service/Retentions Specialist

Cxstomer, Remote, December 2021- July 2022

• Record and track customer complaints

• Build rapport and encourage customers on benefits of products and services offered to retain members.

• Offer alternative options available based on customer needs

Customer Service/Sales Advisor

Concentrix Ja, Kingston, October 2019- July 2021

• Educated customers on promotional options, sales policies, and methods for obtaining desired results from company • Resolved offerings. concerns with products or services to help with retention and drive sales.

• Worked with sales team to collaboratively reach

targets, consistently meeting or exceeding personal quotas. • Gained customer trust and confidence by

demonstrating a compelling, persuasive and composed professional demeanor.

Door to door sales rep

Self Employed, Kingston, January 2018- October 2019

• promoting • boost • needs Increased Offered Ask open customer and each assist ended sales additional customer satisfaction. by questions customers offering products. top-notch to in advice determine selecting personal on purchases electronics customers’ service and to and household products.

Consultant

Sutherland Global Services, August 2015- March 2017

• Addressed customer complaints and mitigated

dissatisfaction by employing timely and most suitable solutions. • Educated customers on account services and resolved inquiries regarding account balances and order details. • Logged call information and solutions provided into an internal • Built long-database. term, loyal customer relations by providing exemplary service and detailed

information.

Records Clerk

Ministry of Labour and Social Security, July 2011- March 2015 • Upheld confidentiality of all information to avoid potential data breaches and client lawsuits.

• Classified files based on type and alphabetical

order.

• Tracked incoming and outgoing files and maintained accurate • Assisted records with typing, for potential data entry discrepancies. and answering incoming calls as required.

REFERENCES

Available upon request

Contact this candidate