Call Center Agent
Resume:
Noemy Gonzalez
Hillsborough, NC *****
**************.*@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Warehouse Worker
Workforce Enterprises Inc-La Mirada, CA
December 2021 to Present
• pull orders,
• load,
• unload,
• inventory,
• process orders for shipments
• fold clothes,
• packing,
• palletizing,
• labeling,
• data processing,
• RF scanner,
• assembly line
Crew member
Papa John's Pizza-Durham, NC
January 2025 to June 2025
Boxed pizza, makeline, cashier, inventory, sanitized, prepared food, customer service, cleaned
Warehouse Associate
Fairway Staffing services Inc-Santa Fe Springs, CA
February 2020 to May 2023
RF scanner,
pulling orders
assembly line,
packaging,
inventory
Warehouse Associate
SIMPLY STAFFING INC-Whittier, CA
September 2019 to March 2021
Unloading
loading,
RF scanning,
Pulling orders
Inventory
Stocking
Assembly Line Production Worker
Solaris Paper, Inc.-Santa Fe Springs, CA
January 2008 to September 2013
Assembly line, made sure the product was come out good, packing, palletizing, made orders,
Call Center Agent
Sports Endeavors-Hillsborough, NC
1. customer interaction
2. Problem solving
3. Order processing
4. Information management
5. Communication
6. Escalation & feedback
7. Data entry
8. Technical skills
9. Sales & upselling
Education
High school diploma
California High School-Whittier, CA
September 1988 to June 1992
High school diploma or GED
Skills
• Data entry (6 years)
• Manufacturing company experience
• Janitorial experience
• Senior care
• Email customer support
• Microsoft Word
• Quality control
• Warehouse Experience (10+ years)
• Computer skills
• Customer service
• Cleaning surfaces
• Managing customer accounts
• Heavy Lifting (10+ years)
• Floor care
• Customer support experience within retail industry
• Shipping & Receiving (10+ years)
• Information management
• Damaged goods handling
• Food Preparation (6 years)
• Baking
• Phone etiquette
• Phone call management
• Problem-solving
• Manual handling
• Landscaping
• Basic math
• Customer interactions
• Call center agent experience
• Billing issue inquiries
• Attention to detail
• CRM software
• Commercial cleaning
• Live chat
• Microsoft Outlook
• Word processing
• Typing
• Individual consumer customer service
• Caregiving
• Hospitality
• Analysis skills
• Organizational skills
• Packaging (10+ years)
• Housekeeping management
• Load & unload (10+ years)
• Order processing
• Assembly (10+ years)
• Disinfecting surfaces
• Patience and empathy (10+ years)
• Administrative experience
• RF Scanner (10+ years)
• Medication administration
• Customer issue escalation
• Customer support experience within e-commerce industry
• Computer literacy
• Microsoft Office
• Time management
• Residential cleaning
• First aid
• International customer service experience
• Numeracy
• Providing product information
• ATS
• Manufacturing facility
• Industrial cleaning
• Car wash
• Hand tools
• Order inquiry handling
• Sales
• Phone customer support
• Call center agent (1 year)
• Active listening (1 year)
• Cooking
• Driving
• Bilingual (10+ years)
• Technical support
• Custodial experience
• CRM system proficiency
• Outdoor work
• Machining
• Communication skills (5 years)
• Stocking (10+ years)
• Order Picking (10+ years)
• 24/7 scheduling
• English (10+ years)
• Cleaning Experience (10+ years)
• Inventory Control (10+ years)
• Groundskeeping
• Order fulfillment
• Order Picker (10+ years)
• Clean workspace maintenance
• Technical skills (1 year)
• Floor cleaning
• Pallet Jack (10+ years)
• Copper CRM
Languages
• English
• Spanish
• Bilingual
• English and Spanish - Fluent.
NG
Whittier, CA 562-***-**** **************.*@*****.***
P S
Highly trained Order Picker with strong performance record of high production in product selection and
packing. High level of accuracy in pick and pack, successfully meeting quotas in high production tempo.
Supports shipping team with assistance palletizing, labeling and loading trucks.
S
Pick lists
Product location
Order picking and processing
Production line operations
Pallet arrangement
Safety and compliance
Shipping and packaging
Product picking
Light maintenance
Familiar with RF systems
Warehouse and manufacturing operations
Warehouse and fulfillment
W H
Caregiver, 04/2019 to Current
Maria Ramirez – Whittier, CA
Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
Documented vitals, behaviors and medications in client medical records.
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem
and general wellness.
Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly
grocery shopping.
Offered social support by transporting individuals to events and activities, in addition to medical
appointments and shopping trips.
Built strong relationships with clients to deliver emotional support and companionship.
Provided safe mobility support to help patients move around personal and public spaces.
Order Picker, 09/2019 to 11/2019
Wonolo Inc. – Santa Fe Springs, CA
Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
Checked inventory and selected products from specific locations based upon customer orders and
availability.
Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Added packed boxes to conveyor belts for movement to shipping stations.
Electrician's Assistant, 12/2013 to 08/2015
Premier Group Inc. – Lake Forest, CA
Boosted job efficiency and customer satisfaction by maintaining organized and clean job sites.
Inspected wiring to evaluate issues and identify short circuits.
Configured controllers and set up panels for installations.
Assisted with electrical installations, including lighting and smoke detectors.
Measured and cut required supplies such as wire and conduit.
Assisted electrician in basic tasks such as handling tools and completing maintenance work orders.
Production Line Worker, 01/2008 to 06/2013
Solaris Papers – Santa Fe Springs, CA
Worked closely with others in team-oriented settings to maintain line productivity.
Boxed, labeled and transported items to support assembly operations.
Assisted quality assurance by visually inspecting items and removing defective parts.
Assisted machine operators with finished pieces.
Maintained necessary level of communications between shifts.
Kept work areas clean and neat.
Scanned packages and boxes and moved to loading dock for shipment.
Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Supported current production needs by moving items between equipment, conveyors and staging areas.
Effectively operated pallet jacks to receive and transport items from various warehouse locations.
Performed inventory control, such as counting and stocking merchandise.
Loaded, unloaded and moved material to and from storage and production areas.
Prepared orders for shipment by systematically picking, packing and labeling merchandise.
Sales Associate, 10/2003 to 02/2004
Walmart – Santa Fe Springs, CA
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific
merchandise.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise
to meet needs.
Maintained records related to sales, returns and inventory availability.
Tracked stock using company inventory management software.
Educated customers on promotions to enhance sales.
Prepared merchandise for sales floor by pricing or tagging.
Dispatcher, 05/1997 to 01/2002
Joe Tadlock Auctioneer – Whittier, CA
Maintained updated and detailed records of calls in physical and electronic database.
Kept detailed track of all available field personnel and all in-progress and completed calls.
Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
Documented all changes in computer tracking system.
Picked up incoming stock and delivered materials to designated locations.
Contact this candidate