Administrative Coordinator
Resume:
Autumn Erickson
** ***** **., **********, ** ****5
********.******@*****.***
EMPLOYMENT HISTORY
**/** - ******* ******** ********* Academy
Santa Rosa, CA
Academy Day Administrator
Coordinate and facilitate over 50 volunteers to provide a dynamic classroom learning environment for over 80 homeschooled children ranging in age from Pre-Kindergarten through high school seniors.
●Assist volunteer teachers to selecting and implementing curriculum
●Manage the facility: organize all classroom equipment, oversee opening and closing procedures, maintain safety standards
●Trouble-shoot technological challenges
●Quick decision making skills utilized when interpersonal challenges arise
●Support and encourage the homeschooling parents and overall community.
12/14 – Present Erickson Family Santa Rosa, CA / Cloverdale, CA
Co-Founder / CFO / Domestic Engineer / Homeschool Teacher
Provided 24/7 support to a growing family with shifting needs including, but not limited to:
maintaining the household budget; head chef and nutritionist; homeschool teacher providing individualized lessons to students to exceed California requirements and standards; logistical coordinator for all educational, social, religious, physical, etc needs for every member of the household; chauffeur; Counselor
10/06 – 12/14 Bushtracks Expeditions Healdsburg, CA
6/08 - 12/14
Program Coordinator
High level customer service in designing international travel itineraries, handling all aspects of safety, logistical movements, vendor communication, profitability and customer satisfaction.
●Craft customized itineraries abroad for independent travelers, multi-generational family groups and tour leader-led catalog expeditions
●Provide sales and promotions for all itineraries
●Handle all aspects of travel to ensure safety, efficiency, client satisfaction, and profitability
●Manage all communication with clients and vendors; provide high level, concierge service to all clients; processing sensitive client information and payments, ensure insurance and government regulatory requirements were met
●Develop and maintain budget for each itinerary, price point of approximately $10,000 - $30,000 per traveler
●Adjust client travel during unforeseen natural disasters & emergency situations; create strategies for future implications
●Train and supervise performance of all Associate Program Coordinators
●Maintain database system and website
Resume of Autumn Erickson
10/06 - 6/08
Administrative Assistant
●General office responsibilities; telephone, preparation of documents, preparation of mailings, data entry, filing
●Document and maintain records for vendor operational / liability insurance
●Purchase and maintain inventory, including office supplies, catalogs & promotional materials, and specialty items for travelers and tour leaders
●Facilitate domestic and international shipments
●Research data / logistical information to assist Program Coordinators
8/03 - 6/06 Brighton Gardens Assisted Living (now Pine Ridge Terrace) Santa Rosa, CA
1/04 - 6/06
Activity and Volunteer Coordinator
●Trained and supervised a team of 5, led weekly staff meetings, directed and organized the planning and preparation of special events. Scheduled staff to 120 budgeted hours per week.
●Coordinated, scheduled, and facilitated / supervised all activities for 160 live-in residents. Created new activities each month to meet resident interests. Addressed the spiritual, physical, cognitive, sensory stimulation, and social needs of each resident.
●Reported at weekly resident care planning meetings. Facilitated monthly resident council meetings. Acted as liaison between residents and management staff. Led orientation training for staff members once a month.
●Encouraged and built volunteer partnerships with Santa Rosa Junior College, local high schools and other organizations to promote continued learning and variety in entertainment for all residents. Recruited and trained all volunteers, for 30 volunteer hours / week
●Managed Activity and Transportation departmental budgets
●Communicated with doctors, facility staff, family members and residents to provide consistent and reliable transportation to and from medical appointments and places of interest.
●Weekend Manager on Duty of the entire facility on a rotating schedule. Responsible for all resident needs, staff scheduling, and facility management. Guided tours through the facility for prospective residents, reviewed fees and facility policies.
8/03 -12/03
Reception / Concierge
Reception support to all staff and residents: supported Sales and Marketing team, Business Manager and Human Resources department; maintained the facility database with confidential medical and financial information; utilized quick decision-making skills in dealing with emergency situations; opening and closing security procedures of the building; ensured clear communication between residents, staff and families.
EDUCATION
1/04 - 5/04 Santa Rosa Junior College Santa Rosa, CA
Activity Coordinator Certification Course, required by State
8/99 - 5/03 Azusa Pacific University Azusa, CA
BA in Psychology: Concentration in Counseling and Family/Child Development
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