Customer Service Corporate Events

Laxmi Erappa Bansode

Andheri (East), Mumbai - ***093 +91-810******* ****************@*****.***

Professional Summary

Energetic hospitality professional with over 10 years of experience in luxury cruise operations, spa services, and international guest relations. Recently certified in Professional Bartending from Barjockey Bartending Institute (2025), combining expert customer service skills with mixology, cocktail, mocktail, wine knowledge, flair bartending, and barista abilities. Adept at working in fast-paced environments, building rapport with guests, and delivering exceptional service. Currently freelancing as a bartender for corporate events, house parties, and hotel functions. Key Skills

- Cocktail & Mocktail Preparation

- Wine Knowledge & Service

- Flair Bartending Techniques

- Barista Skills & Coffee Art

- Customer Service Excellence

- Upselling & Suggestive Selling

- Handling International Guests

- Event Support & Coordination

- Working Under Pressure

- Team Collaboration

Certifications

- Professional Bartending Course - Barjockey Bartending Institute, 2025

- Diploma in Skin Care

- MSCIT - Maharashtra Board

Professional Experience

Freelance Bartender - Various Events (2025 - Present)

- Provide bartending services for corporate events, house parties, and hotel events.

- Prepare and serve cocktails, mocktails, and specialty drinks.

- Ensure high standards of service and guest satisfaction.

- Manage bar setup, cleanliness, and inventory during events. Beautician & Massage Therapist - Crystal Symphony Cruise (Jun 2024 - Mar 2025)

- Provided exceptional guest service to international clients.

- Upsold premium services and products, boosting revenue.

- Organized beauty-related events and engaged passengers.

- Maintained high hygiene standards and managed client appointments. Beautician - Enrich Hair & Skin (Jan 2022 - Feb 2024)

- Built strong client relationships to drive repeat business.

- Delivered personalized treatments based on client needs.

- Maintained cleanliness and safety standards.

Education

- Bachelor in Banking and Insurance (BBI) - Mumbai University

- H.S.C - Maharashtra Board (B Grade)

- S.S.C - Maharashtra Board (A Grade)

Languages

- English

- Hindi

- Marathi

- German

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