Customer Service Patient Care

YOLUNDA CLAGGETT

Shreveport, LA

Phone: 318-***-**** Email: ***********@***.***

Professional Summary

Compassionate and detail-oriented healthcare professional with strong phlebotomy training and extensive experience in patient care, customer service, and hospitality. Skilled in venipuncture, specimen collection, and laboratory procedures through clinical rotations in both hospital and clinic settings. Demonstrates exceptional ability to communicate with diverse patient populations, maintain accuracy in fast-paced environments, and deliver excellent service. Background in dental assisting and over 15 years of high-paced casino and retail experience highlight adaptability, precision, and professionalism.

Skills

• Venipuncture & Capillary Puncture

• Specimen Collection, Labeling & Handling

• Infection Control & Safety Protocols

• Patient Care & Customer Service

• Electronic Health Record Documentation

• Dental Assisting Procedures & Instrument Transfer

• Multitasking in High-Volume Environments

• Computer Proficiency: Microsoft Office, Zoom, Teams

Education

Bossier Parish Community College – Bossier City, LA

Certificate of Technical Studies, Phlebotomy – May 2025

• Completed 12-week clinical rotation in hospital and clinic settings

• Gained hands-on experience in venipuncture, specimen handling, infection control, and patient interaction

Eastern Vocational College – Shreveport, LA

Diploma, Dental Assisting – Completed

• Completed 8-week clinical rotation in fast-paced dental offices

• Developed skills in four-handed dentistry, instrument transfer, patient care, and basic dental procedures

Clinical Phlebotomy Experience

Willis-Knighton Health System & Christus Highland Medical Center – Shreveport, LA

Phlebotomy Student (Clinical Rotation) Jan 2025 – Mar 2025

• Performed venipuncture and capillary sticks on diverse patient populations

• Collected, labeled, and processed blood and specimen samples according to hospital standards

• Assisted with patient identification, consent, and comfort during procedures

• Maintained strict compliance with safety and infection-control procedures

• Collaborated with nurses, lab staff, and physicians in high-paced hospital units

Professional Experience

Margaritaville Resort Casino – Bossier City, LA

Blackjack Dealer 2013 – Present

• Deliver professional customer service while managing high-pressure gaming tables

• Accurately handle large cash transactions and ensure compliance with gaming regulations

• Communicate clearly and effectively with diverse patrons in a fast-paced environment

• Maintain focus and attention to detail in high-stress situations

Horseshoe Casino – Bossier City, LA

Blackjack Dealer 1997 – 2009

• Facilitated smooth gaming experiences while ensuring adherence to casino rules

• Balanced customer satisfaction with efficiency and precision in cash handling

• Built strong interpersonal skills through daily guest interactions

Kohl’s Department Store – Bossier City, LA

Sales Representative 2009 – 2010

• Assisted in the grand opening of a new store, contributing to marketing, store layout, and logistics

• Delivered excellent customer service, operated registers, and maintained store presentation

• Opened and closed the store, ensuring compliance with operational procedures

Family Dentistry – Dr. Jackson – Shreveport, LA

Dental Assistant 2011 – 2013

• Supported dentists with patient procedures including instrument transfer and chairside assistance

• Performed front-office duties including scheduling, charting, and patient communication

• Ensured patient comfort and maintained a clean, organized clinical environment

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