Customer Service Administrative Assistant

Theresa Abbott

Austin, TX · *********@*****.*** · 346-***-****

Experienced. Trusted. Client-Focused

Professional Summary

Seasoned professional with 17+ years of experience delivering exceptional customer service, team leadership, and operational oversight across diverse industries. Adept at managing high-volume client interactions, resolving complex issues, and fostering long-term relationships. Proven success in supervising teams, streamlining administrative workflows, and driving customer satisfaction. Known for a calm, solutions-oriented approach and a deep commitment to service excellence.

Core Competencies

• Customer Experience Management

• Team Leadership & Training

• Conflict Resolution & Escalation Handling

• Client Retention & Relationship Building

• Scheduling & Workflow Coordination

• Budgeting & Financial Administration

• CRM & Office Software: QuickBooks, Microsoft Office, Google Workspace

Professional Experience

Owner / Client Relations Manager

Theresa Abbott Painting – Edmonton, AB and Austin, TX

• Built and sustained a loyal client base through personalized service

• Managed customer inquiries, service scheduling, and post-project follow-ups

• Supervised a team of 15, ensuring timely delivery and quality assurance onsites

• Handled invoicing, payroll, AP/AR and financial reporting using QuickBooks and Gusto

• Maintained a 90%+ referral rate through exceptional customer care and responsiveness

Medical Clerk

Correctional Medical – Fulton, MO

• Scheduled appointments and coordinated care across multiple units

• Served as a liaison between medical staff and patients, ensuring timely service delivery

• Compiled and submitted monthly reports with accuracy and discretion

• Assisted with medical equipment distribution and basic patient support

Financial Administrator / Student Services Liaison

CDI College – Edmonton, AB

• Provided financial guidance and support to students navigating tuition and budgeting

• Managed accounts payable/receivable and monthly reporting

• Handled sensitive customer interactions with professionalism and empathy

• Negotiated payment plans and resolved account disputes

Administrative Assistant / Customer Account Specialist

Heights Finance – Mexico, MO

• Recognized as top-performing collector in the Missouri branch

• Resolved customer inquiries and account issues with tact and efficiency

• Designed and distributed local marketing materials to support outreach

• Maintained accurate loan tracking and documentation

Education & Certifications

• Oil & Gas Administrative Assistant Associates Diploma – CDI College, Edmonton, AB

• Painter and Decorator Certification – NAIT, Edmonton, AB

• Heavy Equipment Training – High Velocity Equipment Training, 2017

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