Customer Service Support
Resume:
**** ******* ***** ** ******* Florida *****
***********@*****.***
EDUCATION
Plantation High School Plantation, FL
GED April
1999
PROFESSIONAL SUMMARY
Experienced, passionate, and proven actress and customer service professional with over ten years of work history in acting, customer support, and case management.
CREDITS
Rene's Dynamic Sports Center
6145 silver star rd Orlando FL
Art teacher
The Perez Family Orlando Florida
February 2021-December 2024
Home Management
Central Casting December 2016- March 2020
300 Magnolia Burbank CA 91502
Actress
● S.W.A.T. –
● LA Finest –
● Black-ish –
● Scandal –
● Goliath –
I WAS GIVEN ROLES to play so I had to dress the part whether it was being a police officer or a doctor once the director said action I became the person I played .Sometime I had to play two roles.In these rile looking the part was very important so wardrobe made sure I look the part I was portraying
Wyndham Vacation Ownership
Orlando, FL
Ownercare Specialist February 2002 – January 2014
● Overridden timeshare inventory cancellations in response to contract audits that helped to identify if terms were fully met
● Collected timeshare fees including monthly expenses, room renting requests
● Oversaw fraud management in relation to timeshare owner accounts
● Resolved customer service issues in relation to point rewards earned or approved for the redemption of timeshare usage
● Completed timeshare contract audits that helped to ensure all financial agreement had been satisfied between the timeshare owner and Wyndham Vacation
● Answered calls, returned e-mails and voicemails; assisted guest in booking reservations by providing superior property knowledge of our timeshare collection
Interactive Response Technology
Ft Lauderdale, FL
Customer Service Associate March 1998 – October 1999
● Solved customer’s complex issues connecting our clients to the latest technology through sales-oriented approach
● Answered customer’s calls in addressing all requests or inquiries concerning services and products and report problem areas to management
● Used sales expertise to make recommendations according to customer’s needs SKILLS
Computer Programs: Microsoft Excel, PowerPoint, Word, Outlook Soft Skills: team minded and collaborative, verbal and written communication, public speaking, presentation knowledge, strong interactive capabilities, conflict resolution, and customer service
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