Customer Service Office Manager

Holley Borchers

Killeen, TX *****

******.********@*****.***

+1-254-***-****

Professional Summary

I am very hard worker, fast learner, loyal and dependable. I am looking for a remote at home job. Work Experience

Dispatcher/Office Manager

Killeen Heating & Air Conditioning Inc.-Killeen, TX April 2023 to Present

I am constantly taking inbound calls, and making out bound calls to our customers. Scheduling and dispatching calls to our technicians. And dealing with our property management, such as answering questions about work that was done, scheduling, invoicing, setting up installs, and answering emails about work orders.

Customer Outreach Representative

Gemaire Distributors-Killeen, TX

May 2022 to January 2023

I reach out to customers trying to get them to join our New Gap Program that we are offering which is OnCall Air and Credit for Comfort. Two software programs that help our customers with their day to day business.

Secretary

Climate Control-Temple, TX

July 2019 to November 2019

Opened and closed office daily, answered phones, made appointments for our customers, received payments, made calls for collections on past due accounts, and inputed information into Wintac. Leasing Agent

Westdale Asseet Management-Temple, TX

June 2014 to October 2014

Responsibilities

I opened the office, answered phones, showed apartments (show room), I helped future residents fill out applications, ran back ground and credit checks, took rent payments, collected payments if they were late. Dealed with contractors and provided excellent customer service. Collections Clerk

Superior Rental Purchase-Pleasanton, TX

November 2012 to February 2013

Responsibilities

I provided excellent customer service, dealt with customers, typed new leases and contract up, collected monies daily, weekly and monthly from my customers, answered phones, tendered monies. Cashier

Bill Miller Bar B Q-Pleasanton, TX

May 2008 to March 2010

Responsibilities

Cashier duties, tendered money, took orders, prepped food, and provided excellent customer service. Pharmacy Cashier

HEB-Pleasanton, TX

April 2003 to November 2006

Responsibilities

Helped customers, tendered monies, helped pharmacist, and pharmacy techs when they were behind. Stocked shelves, cleaned area, and provided excellent customer service. Education

General Studies (High School Diploma)

Pleasanton High School-Pleasanton, TX

August 2001 to May 2005

Skills

• Scripting

• Outlook

• Attention to detail

• Computer operation

• Organizational Skills

• Customer support

• Typing

• Microsoft Outlook

• Experience with children

• Client services

• Conflict management

• Technical Proficiency

• Toddler care

• Microsoft Word

• Basic math

• 5G

• Receptionist

• Salesforce

• Professionalism

• Grammar Experience

• Infant care

• Computer networking

• Yardi

• Safe work practices

• Data entry

• Time management

• Initial Contact (sales skills)

• VPN

• Fair Housing Regulations

• Property Leasing

• Heavy lifting

• Teaching

• Friendly demeanor

• Live chat

• Management

• Windows

• Dispatching

• Writing skills

• E-commerce

• CRM system proficiency

• Research

• iOS

• Mac OS

• Marketing

• Inside sales

• Microsoft Powerpoint

• Hospitality

• Customer Service

• Outbound calling

• Filing

• Customer satisfaction improvement

• Banking

• Complaint handling

• Phone etiquette

• Classroom experience

• DocuSign

• Report writing

• Sales

• Retail sales

• 10 key typing

Certifications and Licenses

Certified Notary Public

Contact this candidate