HR assistant, HR coordinator, HR generalist

NATALIE ALVAREZ-BROWNE

***************@*****.*** 980-***-**** Dublin, CA, 94568

Summary

Motivated professional with a strong background in healthcare administration, data accuracy, and client support, eager to transition into Human Resources. I am highly skilled in recruiting, onboarding, employee relations, and administrative management, with a proven track record of strengths in compliance, documentation, and process improvement. Currently pursuing a B.S. in Business Administration with a focus on Human Resource Management (expected December 2025), bringing a blend of practical experience and academic knowledge to help foster organizational growth and employee success.

Core Competencies

Human Resources & Business Administration

• Recruiting, interviewing, onboarding support, and employee relations

• Excellent written and verbal communication, conflict resolution, and complaint-handling

• Time management, follow-up skills, and professional demeanor in client-facing environments

• Billing compliance, credit and collections, and analytical business administration

• Proficient in CRM platforms (Salesforce, Waystar, Xifin, Workday, ADP) and Office Suite (Excel, PowerPoint), and Google Suite, and ATS tools.

Healthcare Administration & Client Support

• Patient scheduling, insurance verification, front-office support, and multi-line phone operations

• Appointment scheduling, data entry, administrative management, and strong attention to detail

• Registry administration & support, healthcare documentation accuracy, and data abstraction

• Training & user support for staff and clients

• Bilingual: English and Spanish

Experience

School of Imagination Dublin, CA

Pediatric Intake Coordinator

01/2024 - 05/2024

Conducted thorough interviews to assess developmental needs and recommend suitable services.

Implemented streamlined onboarding processes to expedite patient access and reduce administrative delays.

Coordinated insurance verification, appointment scheduling, and medical documentation with precision.

Promoted the organization's values through proactive, patient-centered engagement.

Accurately abstracted developmental and medical data from intake documents into organizational systems.

Acelis Connected Health / Abbott Laboratories Remote, CA

Billing Specialist II

09/2022 - 01/2024

Managed and reconciled billing accounts while troubleshooting discrepancies in real time.

Generated and analyzed financial documentation, ensuring strict compliance with HIPAA protocols.

Communicated billing expectations and timelines, achieving high customer satisfaction metrics.

Delivered actionable insights via routine billing reports used for operational decision-making.

Generated routine and ad-hoc reports for leadership; ensured accuracy of documentation through audits.

Humana Healthcare Remote, NC

Inbound Contact Representative II

08/2021 - 02/2022

Responded to 100–200 Medicaid-related inquiries daily with accuracy and efficiency.

Documented call resolutions and escalations using Humana's proprietary systems.

Resolved member concerns and ensured service continuity through cross-functional collaboration.

Adapted to evolving healthcare policies via continuous training and internal communication channels.

Documented patient/member data with precision, supporting registry and compliance requirements.

ACO USA Fort Mill, SC

Export Sales & Customer Service Representative

03/2020 - 03/2021

Coordinated end-of-the-line export processes from quoting to shipment delivery.

Maintained correct transactional records and built rapport with global clientele.

Optimized documentation workflows and ensured compliance with international standards.

AmerisourceBergen Fort Mill, SC

Benefit Verification Specialist

10/2016 - 05/2019

Verified insurance coverage and secured authorizations for specialty medications.

Facilitated co-pay assistance and resolved reimbursement discrepancies.

Mentored incoming team members, leading to improved onboarding performance.

Selected for high-impact projects requiring advanced knowledge and multitasking capabilities.

Reviewed and entered sensitive medical and insurance data, ensuring compliance and accuracy for external registries.

Education

Bachelor of Science in Business Administration – Human Resource Management

(Expected 12/2025)

Southern New Hampshire University – GPA 3.9

Associate of Science in Business Administration, 11/2021

Southern New Hampshire University – GPA 4.0

Certifications Honors

National Society of Leadership and Success (NSL

High Honors in Business

Honor Society Member

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