Medical Receptionist Hr Assistant
Resume:
**Kristina Pierce**
Federal Way, WA *****
****************@*****.***
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**Professional Summary**
Dedicated HR Assistant and administrative professional with experience in fast-paced office environments. Proven ability to enhance client relations and resolve issues with diplomacy, driving retention and satisfaction. Skilled in supporting recruitment processes, onboarding new employees, managing employee records, and assisting with payroll and benefits administration. Adept at scheduling, coordinating training sessions, and ensuring compliance with policies and regulations. Committed to fostering a positive workplace culture and promoting employee engagement.
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**Work Experience**
**HR Assistant**
American Piledriving Equipment - Kent, WA
February 1, 2025 - September 2, 2025
-Worked within UKG for employee access
- Assisted with recruitment processes, including posting job openings, screening resumes, and scheduling interviews.
- Facilitated the onboarding process for new employees, preparing orientation materials and conducting orientation sessions.
- Maintained and updated employee records to ensure compliance with company policies and regulations.
- Provided support for payroll processing by gathering and verifying employee time records and addressing payroll inquiries.
- Assisted employees with benefits enrollment and inquiries, maintaining accurate benefits records.
- Coordinated training sessions and tracked employee training and development activities.
- Addressed employee inquiries and concerns, supporting conflict resolution efforts.
- Prepared reports on HR metrics, such as turnover rates and recruitment statistics.
- Provided general administrative support to the HR department, including scheduling meetings and managing communications.
**Medical Receptionist**
Multicare Urology - Tacoma, WA
August 2024 - January 2025
- Worked as a medical receptionist, making appointments, checking patients in and out for their appointments, collecting copays, verifying insurance, and answering a multi-line phone system.
**Administrative Assistant - Medical Schedule**
MultiCare Cancer Center - Tacoma, WA
January 2024 - June 2024
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using a multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Sorted incoming mail and directed it to correct personnel each day.
- Processed payments and updated accounts to reflect balance changes.
- Maintained daily calendars, set appointments with clients, and planned daily office events.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
**Medical Receptionist**
NuWest Group - Bellevue, WA
December 2023 - April 2024
- Worked in a call center for MultiCare primary care doctors scheduling appointments, verifying insurance, and answering a multi-line phone system providing the utmost customer service experience.
**Office Manager**
MMSC Day Schools - Seattle, WA
July 2023
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives, and communication goals.
- Identified and corrected performance and personnel issues to reduce impact on business operations.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring, and evaluated staff performance.
- Conducted employee evaluations and reviews.
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**Education**
Administrative Management/Business Administration (Associate of Arts) Highline College - Seattle, WA
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**Skills**
- Medical Receptionist
- Multi-line Phone Systems
- Office Management
- Triage
- Payroll
- Office Administration
- Medical Terminology
- Interviewing
- Front Desk
- Epic
- HIPAA
- Insurance Verification
- ICD-10
- Employee Evaluation
- Medical Records
- Medical Office Experience
- Recruiting
- Medical Scheduling
- Paycom
-UKG
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