Customer Service Medical Billing
Resume:
Mirta Correa Laboy
Pontiac, MI *8342-1238
**********@*****.***
Professional Profile
To work for a company that will enhance the abilities and experience I already have as well as pride the opportunity for personal and professional growth and advancement opportunities.
Proficiencies: MS Excel; MS Word; MS PowerPoint; Outlook, Access, Publisher and Oracle; Typing Speed: 60 WPM
Skills: Written and verbal communication; Following directions; Team player; Customer Service oriented; Able to work independently
Languages: Spanish
Key Qualifications
Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)
Education
Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2025
Fully accredited, accelerated program providing instruction in medical billing and ICD-10, CPT and HCPCS coding for diseases, surgeries and medical procedures. Program content includes electronic health record (EHR) systems, accounting methods, and processes for preparing and submitting healthcare claims. Research, professional writing, critical thinking and communications skills are emphasized throughout the program.
Dorsey Culinary Academy Culinary Art Certificate, 2011
Culinary Art
Experience
Metro Vein Centers West Bloomfield, MI
04/2019-Present
Medical Billing
Contact insurance companies about patients benefits
Resolve routine patient billing inquiries and problems
Assist patients with understanding the Explanation of Benefits and addressed any inquiries related to Medicaid or Medicare billing
Discuss coverage and eligibility issues or concerns with patients
PSI West Bloomfield, MI
03/2018-03/2019
Customer Service Representative
Entered customer account data and communicated in a clear and concise manner.
Documented activity in customer accounts in an accurate manner and ensured confidentiality.
Responsible of taking services order on air condition unit
Cyracom International Inc Tampa, FL
01/2017-01/2018
Interpreter
Responsible of interpreter medical calls
Responsible of interpreter insurance calls
Responsible of interpreter banking and utilities calls
Tampa Family Health Center Tampa, FL
01/2015-01/2017
Customer Service Representative
Responsible of making, changing, rescheduling and cancel patient's appointments
Identified customer needs, provided resolutions to problems
Interacted with customers via inbound and outbound calls to answer inquiries and to provide assistance.
Contact this candidate