IRS Contact Representative-Collections
Resume:
DARIEL MOJICA GÓMEZ
San Lorenzo, PR *****
******.**********@*****.***
Professional Summary
Excellent communication and planning skills, as well as a resilient and hardworking personality. Work Experience
Contact Representative (Bilingual-Spanish)
IRS (This is a federal job)-San Juan, PR
June 2024 to September 2025
Duties, Accomplishments and Related Skills:
This position is the initial career step toward the full working level. I participate in on-the-job and classroom training to gain experience in providing a limited range of administrative and technical assistance to taxpayers. I interpret and apply applicable portions of basic tax law and regulations, and basic collection techniques and procedures enforcement actions, in order to advise, inform, assess and collect taxes, and associated liabilities.
I research for and analyze all available information applicable to specific and well-defined collection issues and take corrective actions needed to close accounts. Also, I explain actions taken. As a bilingual representative I answer contacts, both in English and Spanish, from taxpayers and/or from their representatives in response to a limited number of delinquent situations. I provide explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments. I advise taxpayers of the enforcement actions that may be taken if they fail to meet commitments to file return and/or pay tax liabilities and encourage voluntary compliance with tax laws. Volunteer
MEDLIFE-Cusco, Cusco
January 2019 to January 2019
MEDLIFE mobile clinics.
Medical resources were brought to remote communities who did not have access to them. Volunteer
MEDLIFE-Riobamba, Chimborazo
January 2017 to January 2017
MEDLIFE mobile clinics.
Medical resources were brought to remote communities who did not have access to them. Volunteer
Hospital HIMA-San Pablo - Caguas, Puerto Rico
June 2016 to June 2016
Helped patients with everyday tasks while they were hospitalized. Helped escort patients to and from studies.
Education
Biology (Bachelor of Science)
University of Puerto Rico-Cayey-Cayey, Puerto Rico August 2014 to May 2020
High school diploma
Colegio Cátolico Notre Dame-Caguas, Puerto Rico
August 2010 to May 2014
Skills
• Communication skills
• Strong interpersonal skills
• Spanish
• Fully bilingual - spanish and english
• Microsoft Office
• Computer literate - working with most Microsoft Office programs.
• Microsoft Word
• Medical terminology
• Bilingual
• Phone etiquette
• Research
• Reading and writing with the Braille system.
• Customer service
• Quick learner
• English
• Organizational skills
Languages
• English - Expert
• Spanish - Expert
Additional Information
I started studying medicine in 2021 at UMHS in St. Kitts. Midway through 2023, I made the decision to not continue because of my visual disability. Nevertheless, I successfully completed various courses including the Pre-Med program and some other courses from the Basic Sciences program.
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