Title Processor/Entry Clerk Order
Resume:
Shelia Walker
Shelia Walker
**** ** **** ****** ** W APT 507 Humble TX 77338
«******.*******@*****.*** OBJECTIVE
To further develop professional leadership and management skills within a progressive organization. EDUCATION
Langston University, Langston, OK 1990 - 1994
· Bachelor of Arts in Psychology
WORK EXPERIENCE
Texas American Title May 2017-Present
Title Processor/Order Entry Clerk
· Ensured quality and accuracy of the information provided on the open order sheet. Used knowledge of the title plant, how and where to locate items necessary to complete the open order.
· Acquired knowledge of Title Data system in order to accurately retrieve information and documentation necessary to complete any legal and vesting requests. Investigate and who actually owns the property.
· Identified document types from the chain of title provided by Title Data and assembled the preliminary file to give to the Title Examiner.
· Accurately input data into Title Data in order to generate the information needed to complete the title order.
· Identified the file as a partner company file, they coordinate the request for title evidence to the partner company.
Stewart Title Guaranty-Houston, TX Nov 2012-October 2016
(15 years tenure)
National Relocation Coordinator
· Set up and coordinated relocation transactions with local agents
· Tracked and obtained title commitments
· Entered orders received from clients
· Reviewed title commitments for Title analysis to send to clients
· Insured timely delivery of preliminary title commitments, vesting deeds and completed tax information sheets to customer and verified taxes
· Acted as liaison between relocation customer and local agents
· Reviewed title commitments for curative matters and facilitate title clearance
· Prepared conveyance documents and closing instructions
· Customer invoicing
· Reviewed HUD -1 Settlement Statements for accuracy and compliance with closing instructions
· Processed file cancellations
· Customer and internal reporting
· Miscellaneous tasks as assigned
Shelia Walker
UnitedHealth Group-Houston, Texas Nov 2011 – Nov 2012 Clinical Administrative Coordinator
· Initial triaging of members, administrative intake of members or managing the admission/discharge information post-notification, working with hospitals and the clinical team, including managing incoming calls, managing requests for services from providers/members, providing information on available network services and transferring members as appropriate to clinical staff
· Managed the referrals process, processes incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles
· Work completed without established procedures
· completed basic tasks without review by others
· Able to work toward the common goals of the department as well as the company
Exquisite Beauty Salon- Houston, Texas Jun 1999 - 2010 Hair Stylist/ Co-Business Owner/Stylist Assistant
•Co-owner of the salon as well as a professional hair stylist responsible for excellent customer service, chemical and non-chemical services and training in total hair care. Spherion Staffing Agency- Houston, Texas Feb 2011 – Apr 2011 Netflix/Mail Sorter
•Scanned and sorted of DVD's that customers sent back. Verified their condition, Made sure movies matched up with shipping sleeves, and placed them back into the inventory based on certain criteria. Focused on speed and accuracy. Stewart Lender Services- Houston, Texas May 2001-Aug 2008 Vendor Coordinator-Manager (February 2008 – August 2008)
•Responsible recruiting abstractors/agents, notaries and/or appraisers.
•Monitored vendor turn times of title products and quality of work on a daily basis.
•Checked the status and documented the production system on the open pipeline of orders on a daily basis. My essential duties were to also maintain and negotiate product pricing with vendors, instruct and counsel them as to the specific product instructions.
•Developed and maintained vendor relationships, added removed, maintained, and updated vendors information in the production system and auto router as well as performed other duties as assigned by supervisor. While performing the job successfully, excellent customer service to all external and internal customers was provided.
•Knowledgeable of the title, closing, and appraisal products, documents, and knowledge/understanding of all State and Federal licensing requirements.
•Excellent problem solving, communication and negotiation skills. Demonstrated keen attention to detail and had to ability to gather data and create reports. The ability to frequently perform light work by exerting force to move five pounds or more, including, but not limited to, reams of paper, notebooks, files, or stacks of paper and boxes of materials. Shelia Walker
Stewart Lender Services- Houston, Texas (continued) Flood Researcher (May 2001–May 2003), (July 2005-February 2008)
•Lead researcher for the flood department. Responsibilities included verifying property locations and determining the accurate flood zone status, utilizing all required resources as stated in the Research Process Flow, processing orders per schedule (Date, Time & Rush), and marking FIRM maps as required. Provided excellent customer service
(inbound/outbound calls)
•Handled dispute resolution, processing client portfolios, completing client orders, contention orders and rush orders. Performance to date has rendered a 99% accuracy rate. Developed relationships with county representatives, builders, and lenders for information coordination and sharing. Assisted with training, special assignments, and creating resource spreadsheets.
•Reviewed all resources sent by client and make determinations, file in Region Resource History, scrub addresses to standardize with zip-plus 4 extensions, provide accurate HMDA information, forward map order requests to Senior Researchers / Technical Coordinators, and adhere to production and quality standards.
Life of Loan Analyst (May 2003- July 2005)
•Responsible for handling ABN conflicts, life of loan monitoring, determining current and updated flood zone status as well as determining property insurability, updating SMI Tools database and forwarding changes to customers, verifying property location and flood zone status, producing a minimum of 80 completed verifications per day, extracting Life of Loan certifications for panels affected by Letters of Map Change Revisions and marking FEMA flood maps with important information found to make accurate determinations.
•Transferred hand written information from old panels to new panels to assist in future work. Updated the LOMA database in SMI Tools upon receipt of new LOMC, revised all certifications affected by map revisions or LOM.A/LOMR, sending all changes that affect insurability of property via certified mail, add any missing panels into the FMSIS tab in SMI Tools, update zone changes in SMI Tools and notify the GIS department of any new communities that have been mapped.
•Required to update client service codes and assisting with training. Consumer Access- Houston, Texas Mar 1998 - Jun 1999 Customer Service Specialist
•Lead call center representative responsible for answering and placing customer calls, data entry, participating in special assignment Attorney General calls and assisting with training. CSC Credit Bureau- Houston, Texas Aug 1996 – Dec 1997 Consumer Credit Consulting Representative
•Call center representative responsible for answering and placing customer calls, assisting customers obtain credit information, training assistance and advising customers regarding legal methods of credit repair.
Sears Roebuck and Company- Houston, Texas 1995 – 1996 Retail Sales Associate
•Responsible for customer service, product selection assistance, maintaining cash drawer and training new sales associates.
Shelia Walker
Title Data, Inc.- Houston, Texas 1995 – 1995
Office/Clerk Receptionist
•Created written correspondence for the company president, maintaining employee files, word processing, report entries, filing, faxing, managing secure access passwords, periodic mail outs, and made bank deposits.
TECHNICAL EXPERIENCE
•Gators
•SMI Tools/SURF/Lexis Nexus
•Microsoft Office Suite
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