Customer Service Sales Director

NAHREN YOUKHANA

Peoria, AZ *****

C: 847-***-****

E: *.********@*****.***

SUMMARY

Highly accomplished hospitality Sales Professional with diversified selling experience, strong communication and organizational skills. Offering logical, forthright thinking and an ability to provide effective solutions to solve complex challenges. Demonstrates commitment to superior customer service through positive attitude, leadership and hands-on teamwork.

SKILLS

• Analytical Problem Solver

• Active Listening

• CRM Systems: ACT, HubSpot, Salesforce

• Decision Making

• Detail-Oriented

• Lead Generation

• Multitasking and Prioritization

• Networking Events

• Presentations and Public Speaking

• Prospecting Skills

• Relationship Building

• Teamwork and Leadership

• Time Management

• Training & Development

EXPERIENCE

FOX WORLD TRAVEL

Oshkosh, WI (Remote)

Global Sales Director 08/2022- 07/2025

• Deploying the strategic plan focused on client’s needs, industry challenges and delivering results that meet or exceed client expectations resulting in new and expanding business.

• Developing consultative relationships with C-level decision makers and procurement executives while educating them on the Fox World Travel’s value proposition.

• Identifying new prospects within assigned territory by cold calling, researching, networking, conducting meetings, and via other creative marketing methods.

• Preparing solicited and unsolicited sales proposals in compliance with Fox World Travel guidelines and negotiating terms and conditions of client contracts and service level agreements. IVVY INC

Gold Coast, Australia (Remote)

Director of Sales (Global Account Manager) 09/2021 to 04/2022

• Responsible for new sales development through identifying prospective opportunities, developing customer relationships and following core strategies for growth

• Utilized my network to prospect and proactively source new opportunities to build iVvy's brand reputation and customer base across the US & Canada markets

• Deliver quality product demonstrations to potential customers, in which I identify and highlight their key pain points and how the iVvy solution helps with efficiency and revenue growth

• Documented client interactions in CRM, HubSpot for effective lead management and sales tracking to secure accurate account data

INTERCONTINENTAL HOTELS GROUP

Atlanta, GA (Remote)

Commercial Sales & Marketing Manager 03/2017 to 09/2021

• Provide hands-on sales, marketing, and channel strategy consultation to owners, management companies, hotel Director of Sales, and General Managers for a portfolio of 190 Holiday Inn and Holiday Inn Express franchised hotels

• Review IHG training and tools to improve IHG sales processes that drive performance, improve sales and marketing efficiency and build a stronger sales culture

• Consult with the local sales team on best practices, IHG sales tools, and brand information to enhance the sales process and penetrate specific market segments and key global accounts

• Develop tactical and strategic sales and marketing plans with the hotel, owner, and/or management company designed to maximize hotel revenues from local, regional, and national markets, to drive hotel-level sales performance, and market share position

HOTEL EQUITIES

Atlanta, GA (Remote)

Regional Director of Sales 06/2015 to 10/2016

• Responsible for the implementation of strategic sales plans that maximize profitability for 22 hotels within 4 major brands across TX and OK, with an objective of achieving hotels budgeted revenue, increase RevPAR Index and market share targets

• Lead and support the development of sales and operations hotel teams to maximize revenue generation

• Proactively identify and communicate industry trends with the hotel teams and make revenue generating recommendations

• Recruit, interview, hire & train appropriate sales staff for specific hotels SUN DEVELOPMENT & MANAGEMENT

Indianapolis, IN (Remote)

Vice President of Sales 01/2014 to 05/2015

• Driving the company's revenue expectations with strong leadership and organizational skills

• Establishing and directing the goals of the Directors of Sales through motivation and clear communication

• Developing and maintaining strong sales skills, multi-tasking and business professionalism across 28 hotels and 4 brands- Marriott, Hilton, IHG and Choice

• Hire, train, develop and mentor an effective sales team of 28 Directors of Sales and Sales Managers TMI HOSPITALITY

Fargo, ND (Remote)

Director of Regional Sales 08/2012 to 10/2013

• Responsible for the oversight and delivery of essential sales & marketing functions for a portfolio of 25 hotels in Arizona, California, Illinois and Tennessee supervising a team of 8 Directors of Sales and 2 Sales Coordinators within 3 major hotel chains- Marriott, Hilton and IHG

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with TMI Hospitality core values

• Develop plans, special sales activities, and promotions and monitor return on investment of sales and marketing action plans and promotions

• Work with the property level sales and revenue teams to review the short- and long-term revenue forecasts, review the weekly and monthly forecast critiques, identifying areas of opportunity and implement strategies to improve the revenue and profitability of the portfolio LA QUINTA MANAGEMENT, L.L.C

Irving, TX (Remote)

Regional Sales Manager 01/2012 to 08/2012

• Representing the Corporate Managed Hotels in assigned regional territory and identifying new accounts that will impact the portfolio

• Increasing revenue from various sales channels in 9 key markets (IL, OH) as well as, identifying new accounts that will impact all 398 La Quinta corporate managed hotels

• Partnering with Global Sales to target key accounts within each geographical market to shift share into focus properties

• Executing strategic plans to positively affect revenues in an assigned “Segment” (Inn/Inn and Suites/Full-Service properties)

Area Director of Sales & Sales Trainer 06/2009 to 12/2011

• Charged with driving revenue growth in 4 under performing markets covering the Chicago NW suburbs through aggressive sales efforts of market accounts, increasing brand loyalty and uncovering new business to share shift into focus properties

• Build action plans using the SMART program and developed strategies to generate new client base, increase revenue from existing clients and shift revenue from key competitors in each market

• Train and develop new employees into the Sales Team through new hire training, on boarding, and partnership selling by setting the agenda and working with management to facilitate proper start up

• Participate in new company initiatives and work with management teams to coordinate upstart, training and ongoing success of new programs

EXTENDED STAY HOTELS

Charlotte, NC (Remote)

Regional Sales Director 05/2008 to 06/2009

• Responsible for conducting sales activities and direct sales efforts to meet and exceed revenue objectives for 6 hotels in portfolio

• Accountable for achieving targeted revenue from an assigned account base of approximately 100 accounts

• In charge of identifying and securing new accounts that have significant revenue potential and penetrate accounts thoroughly to uncover all extended stay business opportunities within portfolio

• Liable for all hotels in portfolio to be included in the RFP process for major accounts and that the hotels are accepted for the RFPs in the major travel markets of these accounts EDUCATION

BBA: MARKETING & INTERNATIONAL BUSINESS 05/2003

Loyola University Chicago, Chicago, IL

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