Subject Matter Team Members

April Grenti

*** ****** **, ************, **, ***59 423-***-**** *************@*****.***

Profile

A dedicated, results–driven professional with more than 15 years of property leasing and management. Excelling in all types of administrative duties. Specialized training in recruiting and analyzing fraud claims for financial institutions. Proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Experience

FRAUD CLAIM ANALYST / SUBJECT MATTER EXPERT BANK OF AMERICA/ACT 7/2023- 7/2025

· Analyzing Claims sent in by Bank of America clients

· Pushing claims through the appropriate systems and software to determine legitimacy of the claim

· Working through MSS (MACS Superstation NA)

· ENG (Pega Case Portal

· Also trained as a subject matter expert which enabled the ability to help other team members with system issues and training on proper systems

TALENT ACQUISITIONS TELEPERFORMANCE 10/2022- 7/2023

· Sought individuals who present qualifications for lines of business

· Uploading and reviewing applications* Moving through paperwork for hiring, including but not limited to, applications, qualifications, assessments, background checks and verifying pertinent information for hiring

· Onboarding and HR processes per company guidelines CERTIFIED PROPERTY MANAGER UNIVERSAL DEVELOPMENT AND CONSTRUCTION 2/2017 - 10/2022

· Monthly financial reporting as well as yearly budgeting

· Management of maintenance requests, retaining bids from vendors and scheduling projects, coordinating all on-site projects

· Marketing

· Organization of team members

· Leasing: customer service, application processing, creating leases and other pertinent reports for residents, move-in and move-out inspections and documenting

· Accounts payable and receivable, scanning and coding of invoices, and payments

· Fair housing compliant

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Education

· Certified Holistic Biblical Counselor & Holistic Health Mentor Women Becoming Whole

· Certified Property Management NAA

· Certified Fair Housing NAA

· Science Hill High School Graduate

SKILLS & ABILITIES

· Microsoft Office- All Components

· Accounting and Budgeting

· Ability to learn and operate a variety of software programs

· Account Payables and receivables

· Recruiting

· Management / Project Management

· Uses tact and sound judgement when communicating

· Maintained good working relationships across all areas

· Flexibility

· Marketing

· Needs minimal supervision

· Maintains the highest standard of professional

conduct

· Leadership

· Patient listener

· Problem solving

· Organizational skills

· Biblical Counseling

· Consistent attendance

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