Office Manager Customer Service

Rezia Parvin

Phone: 646-***-****

Email: *****.*********@*****.***

Experienced Office Manager with over 12 years of proven success in enhancing operational efficiency and promoting collaborative team environments. Adept in project management, HR operations, data analysis, and team leadership. Known for driving improvements in recruitment, employee engagement, and organizational communication through innovative and people-focused strategies.

Office Manager

ACluster LLC, Ellicott City MD

Feb 2019 – June 2025

• Purchasing and vendor management

• Help engineering in vendor and supplier selection

• Manage scheduling, meetings, events and promotions

• Manage company web contents, Facebook page and media relationship

• Implementing digital filing systems, increasing document access efficiency.

• Designed and implemented training programs tailored to staff needs, boosting team skills and performance.

Deputy Manager – HR & Principal’s Office

DPS STS School Dhaka

Aug 2017 – Nov 2018

• Fostered a collaborative work culture across departments, enhancing communication and morale.

• Streamlined recruitment and onboarding processes, significantly improving efficiency and candidate experience.

• Introduced data-driven performance evaluations, resulting in improved productivity and retention.

• Ensured compliance by maintaining accurate personnel records.

• Designed and implemented training programs tailored to staff needs, boosting team skills and performance.

HR Officer & Assistant to Principal

DPS STS School Dhaka

June 2014 – July 2017

• Reduced time-to-hire through optimization of recruitment workflows and candidate screening.

• Coordinated professional development workshops, enhancing instructional quality.

• Conducted analysis of student performance data to support curriculum improvements.

• Launched a digital communication platform for parent-staff interaction, improving transparency and engagement.

• Promoted open communication to strengthen school culture and staff collaboration.

Executive Assistant

DPS STS School Dhaka, Dhaka, Bangladesh

Aug 2009 – July 2014

• Managed scheduling and communication for events, improving attendance and community engagement.

• Maintained sensitive records with confidentiality, ensuring regulatory compliance.

• Implemented digital filing systems, increasing document access efficiency.

• Strengthened interdepartmental relationships, supporting a positive work environment.

Customer Service Officer

United Hospital Ltd., Dhaka, Bangladesh

July 2006 – Nov 2007

• Implemented an inventory management system, reducing stock errors by 30%.

• Enhanced customer service standards, resulting in higher satisfaction ratings.

• Coordinated patient inquiries to ensure timely and accurate responses.

• Developed a feedback system to gather actionable insights for service improvement.

• Trained new hires on customer interaction best practices, boosting team performance.

• Streamlined response workflows, significantly improving service efficiency.

Education

• Masters in Business Administration (MBA) from United International University, Year 2007 till 2009, Location: Dhaka, Bangladesh

• Bachelor’s in Fisheries and Marine Resource Technology (FMRT) from Khulna University, Year 2001 till 2005, Location: Khilna, Bangladesh

Courses:

• Training in Advanced HR & Administration Management powered by Excel Skills at Bdjobs.com, Sept 2017 till Dec 2017

• Office Manners and Professionalism at DPS STS School Dhaka, April 2017

• Training in Customer Service at United Hospital Ltd., August 2006

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