High School Customer Service
Resume:
High School Diploma:
Newton High School
Elmhurst, NY
English:
Native/ Bilingual
Albanian:
Native/ Bilingual
**********@*****.***
Poughkeepsie, NY 12603
Skills
• Conflict resolution
• Relationship building
• Medical coding understanding
• Training and development
• Staff development
• Workforce Management
• Microsoft Office
Education And Training
Languages
Results driven Medical Biller with over 7 years of hands-on experience in account management, revenue generation and medical billing and coding. Accomplished in developing strategies to improve workflows and processes, and actualizing procedures to enhance revenue generation. Demonstrated leadership skills guide teams towards success, optimize performance and sustain organizational success. Care Mount Medical - Centralized Scheduler
Poughkeepsie,, NY
01/2015 - Current
Putnam Family Community Services Inc. - Billing Account Manager Poughkeepsie, NY
01/2005 - 01/2014
Putnam Family Community Services Inc. - Front Office Coordinator Poughkeepsie, NY
01/2000 - 01/2005
Aferdita Berisha
Summary
Experience
• Collaborated with outside vendors and served as central point of contact. Created and maintained accurate and confidential patient files according to regulatory mandates.
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Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
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Transcribed physicians' notes and entered data into electronic chart management software.
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• Managed claims processing, billing and account reconciliations. Oversaw management of clinical documentation, billing reimbursement, resident rights and customer service.
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Built high-performance team by collaborating with new members on procedural, administrative, collections and compliance areas.
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Directed team of 5 administrative professionals to meet team needs in fast-paced environment.
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Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
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• Oversaw regulatory and strategic initiatives to ensure accuracy of medical claims. Produced and distributed memos, newsletters, email updates and other forms of communication.
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Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
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Tracked office expenditures and managed office contracts, keeping meticulous transaction records.
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Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
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Organized resources and staff necessary to handle requirements and maintain strong service levels.
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Delivered key administrative support to coworkers, taking on additional tasks during peak times.
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