Customer Support Service
Resume:
Daevon Pettas
Detroit, MI *****
************@*****.***
Professional Summary
Experienced Client Relations Specialist with over 7 years in customer service across insurance, travel, retail, and hospitality. I have licensure for property and casualty. I’m able to improve response times by over 30% and manage teams of 20+. Skilled in remote support, problem-solving, and multiple platforms. Seeking a remote Customer Service Representative role to deliver exceptional client experiences. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Client Relations Specialist
Farmers Insurance Group
April 2025 to August 2025
* Delivered customer support and resolved inquiries using phone, email, and chat platforms
* Improved customer support response time by more than 30% through efficient communication and follow-up
* Managed billing issue inquiries and provided accurate product information to clients
* Utilized Salesforce, ServiceNow, and Microsoft Teams to track and resolve customer concerns
* Supported both individual consumers and internal employees with account management and service needs
* Adapted to remote work tools and environments to maintain excellent customer service standards Member Representative
AAA The Auto Club Group-Kentwood, MI
March 2023 to March 2025
* Facilitated domestic travel arrangements for air, rail, car rentals, hotel reservations, and attractions
* Managed creation and procurement of travel media such as maps and brochures
* Issued official International Driving Permits and captured passport photos daily
* Processed payments and reconciled cash drawers using internal software
* Maintained certifications and ensured compliance with role requirements Front Desk Associate
Fairfield Inn & Suites-Walker, MI
October 2022 to March 2023
* Registered guests, assigned rooms, and handled special requests efficiently
* Applied knowledge of hotel operations, policies, and loyalty programs to enhance guest experience
* Managed cash handling, check-outs, and late charges according to procedures
* Answered phones, assisted guests, and resolved guest issues promptly Receptionist
StoryPoint Rockford-Rockford, MI
June 2022 to October 2022
* Greeted residents and guests, answered and transferred calls, and sorted mail
* Organized workroom, created flyers, and maintained resident logs
* Assisted residents and referred prospective residents to leasing team
* Collected and input work orders and transportation requests for maintenance Office of Multicultural Student Services Student Assistant Ferris State University-Big Rapids, MI
September 2021 to May 2022
* Welcomed office visitors and answered phone calls professionally
* Sent emails, created newsletters, and supported event planning
* Distributed flyers and assisted with event logistics Education
Criminal Justice (Bachelors of Science)
Ferris State University-Big Rapids, MI
August 2020 to Present
High School Diploma
Cornerstone Health and Technology High School-Detroit, MI September 2017 to June 2020
Skills
• Microsoft Excel
• Salesforce
• Customer support specialist experience
• Slack
• Computer Proficiency
• Phone call management
• Live chat
• Small business owner customer support experience
• Data entry
• Computer operation
• Providing product information
• Managing teams in a customer support role - Largest customer support team managed (More than 20 team members)
• Typing
• Property casualty insurance
• Front Desk
• Communication skills
• Microsoft Powerpoint
• Microsoft Word
• Managing Money
• Microsoft Office
• Customer support experience within hospitality industry
• Customer service manager experience
• Customer issue escalation
• Office experience
• Customer service
• Individual consumer customer service
• Project Management
• Microsoft Outlook
• Email customer support
• ServiceNow
• In-person customer service
• Customer support experience within finance industry
• Phone etiquette
• Customer support - Customer support experience (6-10 years)
• Billing issue inquiries
• Adaptability
• Phone customer support
• Microsoft Teams
• Managing customer accounts
• Research Skills
• Call center agent experience
• Problem solving
• Administrative experience
• Guest Services
• Achieving sales targets
• Internal employee customer service
• Negotiation
• English
• Decision Making
• Marketing
• Hospitality
• Customer support experience within retail industry
• Organizational skills
• Collaboration
• Computer skills
• Customer Service
• Time management
• Improving customer support response time - Customer support response time improved (More than 30%)
• Sales
Certifications and Licenses
Property & Casualty License
Present
Personal Lines License
June 2024 to Present
Driver's License
Insurance Producer License
Contact this candidate