Human Resource Operations Manager
Resume:
KARU, NIGERIA • *****************@*****.*** •
CHUKWUEMEKA NKIRUKA
PROFESSIONAL SUMMARY
Human Resource and Operations Manager with over 6 years of extensive expertise in human resource management, operations leadership, and strategic planning. Demonstrates proficiency in enhancing employee engagement, optimizing workflows, and driving process improvements, resulting in a 30% increase in retention rates. Skilled in data management and CRM systems, with a strong focus on communication and team leadership to achieve operational excellence and client satisfaction. EMPLOYMENT HISTORY
HUMAN RESOURCE MANAGER 2024 - 2025
Page One Investment Group Abuja
OPERATIONS MANAGER 2023 - 2024
HG Contractors Abuja
• Led operational execution of business strategy and ensured project goals were met.
• Coordinated cross-functional teams and optimized workflows for greater efficiency.
• Spearheaded process improvement initiatives that increased delivery speed and reduced overheads.
**Key Achievements:**
• Delivered 10+ client projects on time and within budget, enhancing client satisfaction and profitability. DATA PROCESSING AGENT Jun 2022 - 2023
Kaylaan Welfare Consulting Ltd.
• Processed large datasets with accuracy for ID card production across multiple locations.
• Maintained CRM integrity and supported system-generated reporting.
• Ensured timely data delivery for field teams and operations leadership. EXECUTIVE ASSISTANT & IT TECHNICAL OFFICER 2021 - 2022 FCT Department of Science and Technology
• Provided administrative and IT support to department heads.
• Handled system maintenance, troubleshooting, and documentation.
• Managed sensitive information and filing systems with high confidentiality. PRODUCTION SUPERVISOR 2013 - 2015
Delacity Nigeria Ltd.
• Managed assembly line operations and enforced quality assurance standards.
• Supervised production schedules and team output tracking. EDUCATION
B.SC. (ED) MECHANICAL TECHNOLOGY EDUCATION – SECOND CLASS UPPER 2015 - 2019 Ebonyi State University Abakaliki
COURSES
PROJECT MANAGEMENT ESSENTIALS 2025
Udemy
DIPLOMA IN INTERIOR DESIGN 2024
Alison
Led HR functions, enhancing recruitment and onboarding for operational efficiency. Improved employee satisfaction and retention through cultural development initiatives. Enhanced client relations, reducing delays with effective communication strategies. Implemented staff development and engagement programs, achieving notable retention increase. Boosted employee retention by 30% through strategic engagement and culture programs. SKILLS
Human Resource Management, Operations & Strategic Planning, Project Management, Team Leadership, Data Management, CRM Systems, Administrative Support, Employee Relations, Organizational Development, Strategic Communication. LANGUAGES
English (Highly proficient), Igbo (Proficient), Hausa (Proficient). ADDITIONAL INFORMATION
VOLUNTEERING & OUTREACH
JHPIEGO (USAID Affiliate) – Data Collector
• Gathered and cleaned data for health-related program evaluation. VOLUNTEERING & OUTREACH
Fathers Heartbeat Foundation – Volunteer
• Supported distribution logistics and coordinated community outreach. VOLUNTEERING & OUTREACH
Purple Hibiscus Initiative – Outreach Organizer
• Conducted education sessions and distributed sanitary products to girls in underserved communities. REFERENCES
On request .
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