Customer Service Delivery

Corina McClure

Bear, DE ***** ***************@*****.*** 302-***-****

Authorized to work in the U.S. Seeking Remote Opportunities

Professional Summary

Dedicated and solutions-driven professional with 15+ years of experience in customer-facing roles across healthcare, retail, and the beauty industry. Skilled in delivering high-touch service, resolving escalations with empathy, and building long-term client relationships. Proven leader with expertise in coaching teams, leveraging CRM tools, and analyzing performance metrics to improve customer satisfaction and efficiency. Adaptable and tech-savvy, with a strong record of balancing multitasking, communication, and problem-solving in fast-paced environments. Seeking to transition into a remote customer service role where strong interpersonal skills, attention to detail, and service excellence can support customer engagement and organizational success.

Key Skills

• Customer Service & Client Relations: High-touch service delivery, conflict resolution, active listening, relationship building, client retention

• Communication: Clear and professional written/verbal communication, virtual support, consultative selling, team training & coaching

• Technology & Tools: CRM software (client tracking & documentation), POS systems, Microsoft Office Suite, virtual collaboration tools (Zoom, Teams, Slack)

• Leadership & Teamwork: Staff training, performance management, KPI monitoring, process improvement, cross-functional collaboration

• Problem-Solving & Adaptability: Quick decision-making, handling escalations, multitasking in high-volume environments, adapting to changing needs

• Organization & Efficiency: Time management, task prioritization, accurate recordkeeping, inventory and process oversight

Professional Experience

MAC Cosmetics – Store Manager

10/2014 – 08/2024

• Oversaw daily store operations with a focus on delivering exceptional, high-touch customer service across in-store and digital channels.

• Leveraged CRM tools to track client preferences, personalize service, and drive customer loyalty and retention.

• Trained, coached, and mentored staff on customer communication, conflict resolution, and service excellence, ensuring consistent brand standards.

• Monitored and analyzed KPIs such as customer satisfaction, conversion rates, and service response times to optimize team performance and processes.

• Resolved customer concerns and escalations with professionalism, empathy, and follow-up to ensure positive outcomes and long-term relationships.

• Conducted virtual and in-person team check-ins to align goals, strengthen collaboration, and maintain productivity.

• Supported merchandising, inventory control, and promotional strategies to maximize sales and enhance the overall client experience.

Hair and Beauty World LLC – Beauty Retail Associate

12/2011 – 12/2012

• Provided knowledgeable beauty and product consultations, guiding customers to the best solutions through attentive listening and personalized recommendations.

• Resolved customer questions and concerns with professionalism and patience, strengthening client trust and encouraging repeat business.

• Delivered exceptional customer service by fostering a welcoming, service-focused shopping environment.

• Supported daily store operations including sales transactions, merchandising, and inventory management to ensure efficiency and accuracy.

• Promoted brand loyalty by staying up to date on product lines, trends, and techniques to enhance the overall customer experience.

E Showings – Customer Service / Appointment Coordinator

2010 – 2014

• Managed high-volume inbound calls and scheduled property showings for real estate agents.

• Coordinated calendars to ensure accurate, timely appointment booking across multiple properties.

• Provided professional customer service to agents, buyers, and sellers, ensuring smooth communication and scheduling.

Hair Zone Ltd – Beauty Advisor

06/2009 – 02/2010

• Delivered personalized beauty consultations, recommending products and services tailored to each client’s needs and preferences.

• Built and maintained loyal client relationships by providing exceptional customer service, fostering trust, and ensuring repeat business.

• Handled sales transactions, returns, and inquiries with accuracy, efficiency, and professionalism.

• Educated clients on product benefits, application techniques, and skincare routines to enhance customer satisfaction and drive sales.

• Assisted with visual merchandising and inventory management to maintain an organized and welcoming retail environment.

Blessed Home Health Care – Home Health Aide

01/2007 – 01/2009

• Provided compassionate in-home support to elderly and disabled clients, assisting with daily living activities while ensuring dignity and comfort.

• Delivered excellent client service through active listening, clear communication, and personalized care tailored to individual needs.

• Built trusted relationships with clients and families, fostering a supportive and professional environment.

• Monitored and documented changes in clients’ conditions, reporting promptly to supervisors and family members to ensure safety and quality of care.

• Managed multiple tasks efficiently in a fast-paced setting, balancing caregiving, household support, and recordkeeping.

• Maintained confidentiality, professionalism, and attention to detail in all aspects of service delivery.

Education

Glasgow High School – High School Diploma, June 2005

Core Skills

• Remote Communication & Client Support

• Problem Solving & De-escalation

• CRM Software & Data Entry

• KPI Monitoring & Performance Insights

• Microsoft Office & Google Workspace

• Customer Retention & Satisfaction

• Adaptable & Quick Learning of New Tools

• Detail-Oriented & Organized

• Time Management & Task Prioritization

• Independent & Collaborative Work

Technical Tools & Platforms

• CRM Systems (e.g., Salesforce, HubSpot-style platforms)

• Microsoft Office Suite (Word, Excel, Outlook)

• Google Workspace (Docs, Sheets, Gmail)

• POS & Order Management Systems

• Virtual Collaboration Tools (Zoom, Slack, Teams, Google Meet)

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