Customer Service Quality Control
Resume:
Amanda Vaughan
I am fast paced, organized, & dedicated to hard work.
Newport, NC 28570
************@*****.***
Professional Summary
I’m a highly motivated, hard worker with 2-3 years experience in customer service. My key strengths are multitasking, organizing, fast-paced, & customer service. I am looking for an opportunity to work in customer service.
Authorized to work in the US for any employer
Work Experience
Shift Leader
Jordan’s Pizza-Williamsburg, VA
January 2022 to May 2024
• Addressing customer complaints and ensuring customer satisfaction
• Managing inventory levels and ensuring proper stock rotation
• Maintaining quality control by checking products and services
• Supervising and directing team members during their shift
• Assigning tasks and responsibilities to staff based on workload
• Addressing employee concerns and resolving conflicts Olive Garden Host
Olive Garden-Morehead City, NC
April 2021 to June 2021
I greeted all guest & worked on an Ipad to book tables for guest waiting to be seated in the restaurant. I worked on a kiosk seating reserved guest at the proper seating area & I would mark the table dirty as needed & then mark clean when ready for new guest to be seated. On another shift I would walk the guest to the proper table, with menus & seat them. Rolling silver ware was a 2nd shift host duty. 3rd shift would close up the hostess station, clean bathrooms, sweep & mop the foyer area. Waitress
The Library Restaurant-Havelock, NC
February 2020 to May 2020
I was one of the restaurants first waitresses when The Library first opened. After arriving on time to work I would write down the daily/nightly specials; prepare salads if needed; stock any needed supplies. I greeted guest politely, & would take drink orders. Writing down orders correctly & legibly was important for the cook to prepare exactly what the guest requested. I enjoyed seeing the guest boast about how amazing the Greek food they had eaten. Dishes at the end of my shift & closing out my ticket for the night. House Cleaner
Blue Water Hospitality Group, LLC-Emerald Isle, NC May 2012 to August 2015
I worked for a contractor w/blue water resorts. I worked weekends only. Guest arrived at there vacation home after 3 pm so my day started at 7am so I could finish in a timely manner. The homes had 3-6 bedrooms that needed vacuuming & dusting; 2-3 full bathrooms would need to be entirely sanitized by starting with the tub & working my way out by sweeping & mopping. Kitchen stove would need wiping down, along with sink, inside refrigerator sanitized, & floors swept & mopped. Living room dusted, & vacuuming my way out of the house. My boss would come in to inspect before clearing to move on. I was given a raise after one weekend, after one month was training & supervising other cleaners. Education
college in guest service gold
wake community college - Raleigh, NC
September 2024 to October 2024
College in Life skills
South Piedmont Community College - Anson County, NC October 2022 to December 2022
College in Work Smart
South Piedmont Community College - Anson County, NC September 2022 to October 2022
Some college in Paralegal Studies
Carteret Community College - Morehead City, NC
August 2010 to June 2012
High school diploma in General Studies
Havelock High School - Havelock, NC
August 2001 to June 2005
Skills
• Cleaning (8 years)
• Organizational skills (10+ years)
• Microsoft Word (10+ years)
• Microsoft Excel (1 year)
• Dishwashing (10+ years)
• QuickBooks (Less than 1 year)
• Detailing (8 years)
• Customer service (3 years)
• Host/hostess experience (Less than 1 year)
• Food Service
• Residential Cleaning
• Shift Management
• Team Management
• Management
• Guest Services
Languages
• English - Fluent
Certifications and Licenses
Guest service gold
September 2024 to Present
Work Smart
November 2022 to Present
Life Skills
November 2022 to Present
Assessments
Administrative assistant/receptionist — Proficient December 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Sales skills — Proficient
December 2022
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Proficient
December 2022
Responding to customer situations with sensitivity Full results: Proficient
Scheduling — Proficient
December 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Verbal communication — Proficient
December 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am a very organized, clean, multi tasking team player. I set goals for myself & do my best at whatever task I have in front of me. I am always eager to learn, & have an open mind. I enjoy helping where ever help is needed.
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