Customer Service Associate

Jason Sullivan

Norwich, NY ********@*****.*** 315-***-****

Professional Summary

Dependable and customer-focused professional with 15+ years of experience in retail, healthcare support, and client interaction. Skilled in problem-solving, clear communication, and delivering positive customer experiences. Adept at managing tasks independently in a remote setting, with strong organizational and technical abilities. Seeking a part-time Remote Customer Service Associate role at Amazon to provide top-tier support while maintaining flexibility. Core Skills

Customer service & conflict resolution

Remote communication (phone, chat, email)

Order management & returns assistance

Technical troubleshooting basics

Data entry & accurate recordkeeping

Time management & multitasking

Empathy and active listening

Professional Experience

Customer Service Associate – JCPenney, Norwich, NY (2001 – 2016)

- Delivered personalized service to customers in a fast-paced retail environment.

- Assisted with returns, exchanges, and product inquiries.

- Consistently met sales and service goals.

- Recognized by management for reliability and professionalism. Plant Care Specialist – Farmer Browns Marketplace, Norwich, NY (2016 – 2024)

- Provided expert care for indoor and outdoor plants in a retail setting.

- Educated customers on plant maintenance, purchases, and problem-solving.

- Maintained detailed records of plant inventory and sales.

- Assisted in customer service tasks beyond plant care, including store support. Education

Associate’s Degree – Respiratory Therapy

State University of New York (SUNY)

Technical Setup

- Reliable high-speed internet connection

- Quiet, dedicated home office workspace

- Familiarity with customer support tools (POS, scheduling systems, basic CRM)

Contact this candidate