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Customer Experience Sales Consultant

Location:
Odessa, TX
Posted:
October 09, 2025

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Resume:

SERGIO LAREZ

Odessa, TX 512-***-**** ****.*.*****@*****.***

PROFESSIONAL STORY

Seasoned Sales Professional and Educator with 20+ years of experience in sales leadership, customer experience, and teaching.

From leading bilingual service operations to doubling company revenues to mentoring students, I’ve built a career on helping people grow.

Now combining expertise in business, education, and counseling to continue creating impact through leadership and service.

️ CORE STRENGTHS

• Sales Leadership & Team Building

• Customer Experience & Retention

• Strategic Growth & Business Development

• Education & Mentorship

• CRM Tools & Market Analysis

• Account Management & Solutions Strategy

• Data-Driven Decision Making

EDUCATION & CREDENTIALS

Master of Arts in Counseling – Wayland Baptist University (Expected 2026)

Data Science Certification – (Expected May 2025)

Bachelor of Science in Mathematics – Wayland Baptist University, 2011

CAREER JOURNEY

2024–2025 – Math Teacher – Ector College Prep, ECISD (Odessa, TX)

Guided students in mastering mathematics while adapting lessons to diverse learning styles.

Applied sales-style goal-setting and motivational coaching to help students improve performance.

2017–2024 – Math Teacher – Manor Early College, Manor ISD (Manor, TX)

Developed rigorous lessons, mentored students, and collaborated with colleagues to raise achievement.

Founded Dell Tech Support Group where students provided real-world IT support.

2022–2023 – Sales Consultant – CarMax (Odessa, TX)

Guided customers through the full vehicle buying process with transparency and integrity.

Consistently ranked among top performers in unit sales and customer satisfaction scores.

2016–2017 – Electrician – Tumlinson Electric (Austin, TX)

Installed and tested electrical systems with strict adherence to safety and codes.

Reinforced precision and detail-oriented approach transferable to sales and teaching.

2015–2016 – Store Manager – Mobile Destination (Verizon Wireless) (Round Rock, TX)

Launched a new store, managing recruitment, training, and promotions.

Built customer buzz and strong sales before official signage.

2013 – Branch Manager – Global Efficient Energy (Austin, TX)

Redesigned processes and coached staff.

Boosted weekly revenue from $150K $300K in six weeks.

2014 – Retail Sales Consultant – Verizon Wireless (Austin, TX)

Closed contracts, led product demos, and upsold services.

Surpassed monthly sales goals by 15%.

2010–2013 – Retail Sales Consultant – AT&T Wireless (Austin, TX)

Delivered exceptional customer experience while mentoring peers.

Surpassed monthly sales goals by 15%.

1999–2004 – Customer Service Operations Manager – AT&T Wireless (Austin, TX)

Supervised bilingual department of 16 employees, driving operational efficiency.

Mentored nine team members into management and spearheaded online account access initiative.



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