Medical Assistant Customer Service

AMIYLAH CHAMBERS

757-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

Experienced professional with over 5 years in customer service and 2 years in a medical setting, offering strong communication and problem-solving skills. Adept at providing excellent service, managing administrative tasks, and ensuring smooth operations in both healthcare and customer-focused environments. More experience can be provided as requested.

EDUCATION

Old Dominion University

● Certified Medical Assistant Certificate

Certifications

● NHA Certified Clinical Medical Assistant Certification

● CPR & First Aid Certified

Work Experience

Tellihealth (formerly Accuhealth/Signallamp Health)Remote Remote Medical Assistant April 2025 – Present

● Provide remote patient monitoring (RPM) and chronic care management (CCM) support for patients with chronic conditions using accuRPM and signalCCM platforms.

● Monitor daily vital sign trends and escalate abnormal readings to providers to ensure timely interventions.

● Conduct regular patient outreach via phone to assess symptoms, medication adherence, and overall health status.

● Document all patient interactions accurately in the EMR system, ensuring compliance with HIPAA and clinical protocols.

● Coordinate with interdisciplinary care teams to ensure follow-ups and personalized care plans are implemented efficiently.

● Assist with onboarding new patients to the remote care program, providing education on devices and monitoring expectations.

Bayview Physicians Virginia Beach, VA

Medical Assistant July 2024 – April 2025

● Roomed endocrinology patients and recorded vital signs, including blood pressure, heart rate, weight, and height, to ensure accurate data for diabetes and hormone disorder management.

● Administered vaccines, including flu shots, and performed blood glucose meter downloads for diabetic patients, supporting effective diabetes care and prevention.

● Assisted providers with minor endocrine-related procedures, such as thyroid biopsies or injections, ensuring sterile technique and patient comfort.

● Managed patient appointments for diabetes, thyroid, and hormone therapy treatments, optimizing schedules and reducing wait times by 15% through efficient calendar coordination.

● Processed insurance verifications, medication refills, and prior authorizations for diabetes medications, thyroid treatments, and hormone replacement therapy, ensuring timely and continuous care. Externship Chesapeake, VA

Medical Assistant March 2024 – June 2024

● Roomed patients and recorded vital signs, medical histories, and updated electronic health records to ensure accurate and efficient patient care.

● Assisted providers with minor procedures, such as suture removal and wound care, ensuring patient comfort and proper healing.

● Administered vaccines and injections, including flu shots, and documented immunization records to maintain up-to-date patient care.

● Coordinated patient referrals to specialists and scheduled follow-up appointments, ensuring continuity of care and reducing patient wait times.

SouthEastern Health Physicians Newport News, Va

Medical Telephone Operator April 2023– March 2024

● Reviewed and updated patient data, including insurance, demographics, and health history, ensuring 100% accuracy and compliance with regulations.

● Coordinated patient appointments via phone, maintaining strict adherence to HIPAA guidelines and ensuring confidentiality of all patient information.

● Assigned patients to the appropriate provider using the EMR/EHR system, optimizing provider efficiency and patient satisfaction.

● Managed master calendar and scheduled appointments for providers, balancing patient load and clinic availability to maximize operational efficiency and reduce wait times. Old Dominion University Norfolk, Va

Membership Services Rep Sep 2022 – May 2023

● Operated POS system to process over 100 card and cash transactions daily, ensuring accurate and efficient sales operations.

● Assisted an average of 20+ customers daily by answering inquiries and providing information on gym activities, enhancing overall customer satisfaction.

● Delivered exceptional customer service, resolving 95% of customer issues within 10 minutes, contributing to a positive experience.

● Identified and resolved problems promptly, minimizing disruptions and reducing customer complaints by 15%. Caribbean Pools Newport News, VA

Lifeguard Sep 2022 – May 2023

● Monitored pool area and ensured the safety of patrons, maintaining a safe and hazard-free environment for over 50 swimmers daily.

● Observed and reported any incidents or accidents to management, ensuring timely documentation and follow-up for medical purposes.

● Assisted in managing and maintaining accurate records of membership, attendance, and incident reports for billing and administrative purposes.

● Ensured compliance with health and safety regulations, contributing to a 30% reduction in incident-related customer complaints.

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