Data Entry Advanced Level
Resume:
Page *
Opt *
ROSELLE FAITH BAIDIANGO
Al Jaber *, Al Barsha 1, Dubai,
United Arab Emirates
******.*********@*****.***
To be a part of an organization where I can best contribute my knowledge, expertise and experiences in administrative tasks, document controlling, client and customer servicing and/or be able to develop, gain experience and expertise in engineering production, maintenance or control.
To be able to learn and continuously improve myself to be more efficient and effective in the above stated interests.
• MS Office Applications
- Advanced level
• Document Management
System Laserfiche
- Advanced level
• Oracle – Enterprise
Resource Planning
System Applications
- Advanced level
• AutoCAD
- Beginner
• PLC Programming
- Beginner
SKILLS EDUCATION
LANGUAGES
• English
- Advanced
• Tagalog
- Fluent
• Cebuano
- Native
INTEREST
• Travel
• Photography
BSc Electronics and Communications Engineering
Cebu Institute of Technology – University / Cebu City, Philippines 2007 (Board Passer)
Diploma in Electronics Engineering Technology major in Communication Electronics
Mindanao State University – Iligan Institute of Technology / Iligan City, Philippines 2005 (Board Passer)
WORK EXPERIENCE
SECRETARY CUM RECEPTIONIST / DOCUMENT
CONTROLLER
Apr 2014 / In progress
D.G. Jones & Partners / Dubai, UAE
Duties and Responsibilites:
Provides administrative support to the Projects Manager and Supervision Team for DG Jones in encoding, updating, and properly formatting labels, correspondences, reports/ presentation materials and other documents.
Maintaining filing system updates, scanning and uploading documents into project database, retrieving requested documents for the departmental staff.
Provides support to the QS Department in preparation for the cost and pre-tender estimates by obtaining accurate and reasonable market rates and formatting of cost plans and bills of quantities.
Assisting with the preparation of Tender Invitation, Tender Documents and Tender Reports.
Maintaining control and accountability of documents entering and exiting the office while preparing transmittal and deliverables.
Assisting the Supervision Team with receiving and handing-over of documents/submittals to and from Clients, Contractors, Sub-contractors and Personnel.
Support the HR Administrator closely in assisting in hiring procedures, organizing staff and corporate events, arranging meetings and conferences.
Page 2
DATA ANALYST
Mar 2012 / Jan 2014
Accenture / Cebu City, Philippines
Processing health insurance claims in which analyzing the cause of error and claim suspension and verification for approval and rejection are parts of the data analyst scope of works, given numbers of claims a day to process and be able to meet the target.
WORK EXPERIENCE [cont’d]
TECHNICAL SUPPORT REPRESENTATIVE
Jun 2008 / Dec 2011
Convergys Corporation / Cebu City, Philippines
Provides troubleshooting steps and diagnosis to the root cause of the technical problems such as internet connection, email and security software issues which adhere to the client handling protocol and procedures to deliver customer satisfaction.
ON THE JOB TRAINEE
Jun 2007 / Oct 2007
Cebu Institute of Technology - University / Cebu City, Philippines Software installations, maintenance on existing computer set-up, assisting in BIOS configurations and basic computer parts repair to ensure full support of technical needs of the university. ON THE JOB TRAINEE
Nov 2004 / Mar 2005
PLDT – Maratel Telephone Company / Iligan City, Philippines Assisting application of new accounts application, payment follow- ups through outgoing calls and provides directory assistance to adhere the company's mission and vision to provide excellent customer service.
OTHER PERSONAL DETAILS
• Date of Birth
- 10 April 1985
• Marital Status
- Single
• Religion
- Roman Catholic
REFERENCES
Available upon request.
CUSTOMER SERVICE COORDINATOR
Feb 2011 / Feb 2012
Fixmaster Electronics – Philip Sevice Center / Cebu City, Philippines Supporting and assisting all Visayas & Mindanao's Philips Service Centers for parts ordering in Singapore's ISSA portal, item replacement, warranty coverage both local and international process, invoice preparation for internal and external sales department and client servicing for troubleshooting and repairment of appliances. Duties and Responsibilites: (cont’d)
Using a multi-line telephone system, answers and appropriately routes all incoming and outgoing calls to the appropriate parties with courtesy.
Input document data into the standard registers ensuring that the information is accurate and up to date.
Encoding of site documents and follow up of all the site needs.
Maintain the files and control logs as required by the project.
Assisting the Management Team for ISO Certification, conducts internal monthly audit and provide observation to make sure procedures and protocols are being met and followed.
Contact this candidate