Project Manager

Darlene M. Rudolph, PMP

Project Manager

Professional

Summary

An Accomplished IT Project Management Professional with extensive international and domestic experience in structuring and managing complex projects within the public and private sector. A record of successful projects in areas that have included the introduction of new technology, plus business process improvements in Public Finance, Utility Operations, Customer Service, Product Development and Deployment, and Operations.

Leadership and management of collaborative and productive project teams comprised of both internal and external stakeholders. Pro-actively meeting contract deliverables and managing customer expectations while maintaining positive relationships. Skills

Summary

People Leadership Resource planning, resource demand forecasting, team building, skill set management, priority/goal setting, peer review, 360 feedback, coaching and career planning, workforce growth, managing morale through difficult business transformations. Program/Project

Management

Managed large transformational projects with complex budgets from initiation through to implementation. Comprehensive knowledge and extensive experience with project, project portfolio management (PPM) processes, tools, and methodologies. Change

Management

Developed and implemented industry standard strategies in large IT Transformational initiatives to help maximize business adoption and usage of changes, including developing plans to anticipate and minimize resistant behaviours. Supported project managers and project teams to integrate change management activities with their project plans.

Financial

Management

Financial accountability for multi-million-dollar projects which included negotiation of supply and support contracts, forecasting, headcount management, loaded labour rate, run-rate, blended run-rate analysis, H/W and S/W procurement.

Delivery

Methodology

Extensive experience with Agile, Scrum, iterative and waterfall development methodologies.

Certifications PMP, Change Management, Agile, ITIL, and Scrum. Delivery

Environments

SAP, Oracle, NetSuite

Tools Experience with: Smartsheets, Microsoft Project, Sciforma, Microsoft Office Suite, Jira, and SharePoint.

Security Clearance Secret

Darlene Rudolph +1-613-***-****

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Business Experience

Sogema Technologies May 2023 - December 2024

Sogema Technologies provided citizen-centric software solutions for public institutions and was a leader in global tax administration, citizen mobilization and technology. Director, Project Execution and Operations

Managed the day-to-day operations of the department and oversaw the planning, execution, and operational aspects of IT projects. Responsible for ensuring that projects were completed on time, within budget, and met quality standards. Projects included the implementation of SIGTAS V3.0 in Timor-Leste, Antigua and Barbuda, BVI, Senegal, Djibouti, and Mali.

● Project Management: Worked with Project Managers and other project team members in the planning, execution, and monitoring of projects from initiation to completion. Defined project scope, goals, and deliverables. Developed project plans, schedules, and budgets. Allocated resources effectively and managed project teams to achieve objectives.

● Operations Support: Led operational activities to ensure efficient operations, provided technical support, and conducted troubleshooting and maintenance of systems and infrastructure.

● Team Leadership: Provided leadership and guidance to staff, fostering a culture of collaboration, innovation, and accountability. Mentored team members and promoted professional development. Fostered a positive work environment to attract and retain top talent.

● Continuous Improvement: Drove continuous improvement initiatives to enhance the efficiency and effectiveness of IT processes and systems.

● AI Integration and Utilization: Leveraged AI tools, including ChatGPT, to streamline the drafting of proposals, generation of reports, routine communication, and data analysis. Canopy Growth Corporation March 2021 - February 2023 Canopy Growth Corporation is a cannabis company that advances the world's perception of cannabis by focusing on research, product development and innovative production capabilities. Project Management Office (PMO) Specialist

Specialist implementing Project and Portfolio Management (PPM) software, including Sciforma, an enterprise PPM software, and Smartsheet (SaaS), and trained the Operations team.

● Developed portfolio dashboards and relevant artifacts to support cost-saving initiatives across the Operations department, including Manufacturing, Supply Chain, Quality, and Procurement.

● Worked with the Operations Management team to track financials against projects and presented risks and issues requiring management attention.

● Collaborated with the Finance team to calculate project savings and tracked savings by project and organization across the Operations teams.

Developed and administered the Operations Project Management Office.

● Designed and administered the SharePoint PMO site for templates, processes, and procedures.

● Communicated with the broader Operations team and other PMOs across the company about the site and its content.

● Acted as the lead/SME for stage gate templates, ensuring procedures and processes were rolled out and adhered to as needed.

● Presented relevant portfolio and project information at governance meetings.

● Designed and developed project templates, processes, and procedures to support all project leads.

● Tracked and managed issues across projects in support of strategic initiatives.

● Maintained and refreshed intranet content to drive knowledge of the services provided by the team. 2

Darlene Rudolph +1-613-***-****

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Cowater International June 2015 - March 2021

Cowater is a management consulting firm providing leading-edge, innovative solutions to clients worldwide. Cowater teams manage and implement projects ranging in size from small sector studies and evaluations to large multi-year, multi-million-dollar implementation contracts. Project Director: Business Transformation Projects Project Director of the Barbados Water Authority’s Smart Meter Business Transformation program; a USD 25M project with the goal of modernization and transformation of the Barbados Water Authority Management Information Systems. The MIS comprises the Customer Information System, Financial Information System and Work Order Management System, along with 13 external and internal interfaces and data gathered from household water smart meters. This project was in association with Sogema Technologies Inc. and supported by the Canadian Commercial Corporation and Export Development Canada, and forms part of a broader USD 58M program which includes the acquisition and installation of 98,800 household water smart meters.

● Successfully launched the project with the development of a project charter which defined the goals and objectives of the project and outlined the scope, deliverables, key assumptions, constraints, target performance metrics and participants, as well as providing the preliminary delineation of roles and responsibilities, identified the main stakeholders, and served as a reference of authority for the implementation of the project.

● Created and oversaw the Project Management Office consisting of Cowater, Sogema, BWA and Deloitte team members. Developed the processes and procedures for project scheduling, reporting, meetings, deliverables, go-live criteria, and handover documentation for ongoing maintenance support. Reporting was done on various cadences and varying details for the relevant audience.

● Continuous management through weekly Project Authority Committee meetings and ongoing reporting including Change Management, Risk & Issue Management, and ongoing communication. Risk logs were up to date throughout the project and were reviewed weekly. Issue Management included logs, forms, meetings and escalation paths. Change forms and logs were in place and reviewed during the weekly meetings or off-cadence if the change necessitated it.

● On-site monthly meetings, workshops and working sessions in support of the project management and change management activities; as well as working with the BWA Communication Team to develop and roll-out radio, newspaper, mail stuffer and door knocker communication material and running a customer survey with five monthly prizes. Project Management for the implementation of Oracle’s NetSuite Financial, CRM and HR modules in both Cowater and its sister company Sogema Technologies. Project Director leading Project Managers and Business Analysts in the implementation of the Standard Integrated Tax Administration System (SIGTAS), an integrated suite of modules that automates the administration of all taxes and licenses using a single comprehensive information system. Additionally, lead projects as Project Manager and/or Change Manager on projects in Myanmar, Papua New Guinea, Benin, Suriname, and Timor-Leste. Business Development for SIGTAS projects in Liberia, Timor-Leste, Belize, and St. Kitts Project Manager for the development of Audit360, an integrated Workflow Management and Electronic Paper Solution for Public Sector Auditing which automates key aspects of audits according to ISSAI standards. This project is in association with Sogema Technologies Inc.

● Coordinated the development of the software application, assisting the developers to understand the technical nature and needs of the product and the desired functionalities while working with the technical experts to better understand the practical constraints and possibilities available. 3

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● Served as a formal point of contact between technical experts and software developers and assisted in the identification of issues and coordinated troubleshooting efforts by the developers.

● Ensured development proceeded on schedule and on budget, supported roll out and troubleshooting for implementations of software with clients.

● Supported Project Managers in the provision of resources for the projects, including internal, vendor, contractors, and other third-party resources, ensured project resources aligned with statements of work including roll-on and roll-off, ensured clarity of roles and responsibilities through a RACI chart, and tracked the resources to budgets. Business Development for Commercial Government-to-Government Water Utility Projects:

● Supported the development of three technical and financial proposals for the business transformation of the National Water Authorities of Trinidad and Tobago, Guyana, and Grenada.

● Conducted onsite and desk-based research to assess current business processes and capacities related to utility operations, performance measurement, monitoring and reporting, metering technology, IT equipment, management information system (MIS), revenue collection, water demand, among others.

● Responsible for developing the business case of proposed projects produced presentation and communication materials for project sponsors and stakeholders, including the water utility Board, national ministries, the Canadian Commercial Corporation (CCC) and financing institutions. Microworks February - June 2015

Microworks is an Ottawa IT consulting firm that has been providing services across all business sectors since 1983 from strategy to business systems to infrastructure. Management Consultant

Provided consulting and business analysis of service and project delivery to identify and recommend changes to service and project delivery; help the technical staff manage and organize their time; improve client communication.

Worked directly with clients to assess their business needs, support ongoing projects and post-production support.

Canadian Association for Laboratory Accreditation (CALA) June 2014 - June 2015 CALA is an internationally recognized not-for-profit accreditation body serving both public and private sector testing laboratories in Canada and abroad and delivers Accreditation, Proficiency Testing and Training services that are designed to inspire excellence in laboratories. Management Consultant / Training Course Development Development of online and classroom Project Management related course material for the Canadian Association for Laboratory Accreditation Inc. including four 1- and 2-day courses, and 10 1-hour webinars including:

● Courses: Root Cause Analysis, Continual Improvement, Preventive and Corrective Actions, Lead Auditor for ISO/IEC 17025

● Webinars: ‘Active Listening’, ‘Bullying in the Workplace’, ‘Change Management Overview’, ‘Dealing with Difficult Employees’, ‘Onboarding New Hires’, ‘Process Mapping’, ‘Setting Objectives’,

‘Succession Planning’, ‘Time Management’ and ‘Transforming the Dysfunctional Team’. 4

Darlene Rudolph +1-613-***-****

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Amdocs (formerly Bridgewater Systems) January 2011 - April 2014 Bridgewater provides pre-integrated solutions for mobile and converged operators to transform their networks, optimize mobile data growth, and innovate with new services. The portfolio of products includes Service Controller (AAA), Policy Controller (PCRF) and Home Subscriber Server (HSS). Manager of Deployment

Responsibilities included all aspects of new product introduction, including delivery, installation, configuration, and testing of software products; customer training; capacity management; and partner interoperability testing. Managed team members across multiple locations in North America in support of Tier 1 service providers.

● Successfully worked with the deployment team to stabilize the software and build a collaborative environment with a major Tier 1 Telecom customer, Verizon Wireless.

● Stepped into the Deployment Project Manager role for a new project, Data Experience Solution, and helped deliver the first roll-out to a European customer, Telenor.

● Worked across the Bridgewater Professional Services organizations in NA, EMEA and APAC to standardize the processes and establish new processes.

● Part of the ISO 9001 team that successfully worked to produce and enhance all documents and processes to meet the standards.

Innovapost February 2003 – August 2010

Innovapost is the Information Technology Shared Services provider for the Canada Post Group of Companies, including Canada Post, Purolator, and SCI Group. Director, Internal Organizational Change Project

Worked with the Change Management Director to implement organizational change for career paths and job titles; and recommend and establish appropriate job titles to align with industry standards and enable the organization to properly compensate staff at the right levels.

● Researched standardized and occupation-specific descriptors for internal organizational career paths and job title change to allow the organization to properly compensate staff at the right levels.

● Set up and administered a SharePoint site that gave the organization a common data repository for collaboration, document sharing, and project tracking, which helped keep the project focused to meet aggressive deadlines while the teams maintained client services at expected levels. Director, Application Management, Canada Post Mail Operations Led a team of Senior and Technical Consultants in support of CPC Mail Operations applications. Worked with the client to develop standards and metrics for reporting across the portfolio. Responsible for leading a sub-team of 80 Application Management professionals; and delivered committed cost savings through service modifications and team restructuring. Director, Human Resources Development Canada (HRSDC) IT Vision project Managed one of four teams that developed the IT Vision as part of a strategic plan in support of HRSDC, a Federal Government department. Developed, participated and led client workshops which led to a new IT Vision which adhered to the departments’ mandate and the vision of multiple IT and non-IT stakeholders.

● Engaged employees of HRSDC in building a compelling IT Vision Statement, by leading a team of six consultants that conducted multiple interviews at all levels and designed/conducted workshops that generated themes and concepts that were integrated into alternatives for executive review. 5

Darlene Rudolph +1-613-***-****

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● Constructed an organizational and IT architectural roadmap to achieve the HRSDC IT vision and built a three and five-year plan to achieve the vision by engaging HRSDC in the process. Director, Application Management, Purolator Courier Led a team of 7 Senior and 75 Technical Consultants responsible for the development and support of 115 Purolator Courier applications.

● Met and exceeded client expectations to reduce IT application management costs over a three-year period by 10% annually based on an operational budget of $16M within a complex IT environment utilizing customized legacy and off the shelf products accessed by more than 60,000 internal users and the public by leading a team of 85 consultants and client resources.

● Transformed a hostile relationship with a strategic client and restored team productivity, by changing a toxic work environment of competing stakeholders, into a high energy, supportive and collaborative team of IT professionals aligned to a common goal.

● Stabilized fragile applications within a complex IT infrastructure which were generating more than 500 monthly performance issues, by tracking incoming issues, categorizing the performance problems and performing a ‘root cause’ analysis that generated a one-time solution.

● Increased client satisfaction by identifying common and recurring but technically routine issues having significant operational impact, resolving them, building user awareness, and pre-emptively establishing standards and processes to avoid further issues. Senior Consultant, SAP ABAP & EAI Support Manager, Canada Post Led a team of 10 ABAP and 4 EAI developers responsible for the development and support of the SAP R/3 Corporate Systems applications. Managed the ABAP and EAI Application Support team budget, and managed multiple competing priorities and initiatives for multiple customers on tight timelines. Senior Consultant, Application Management, Purolator Courier Corporate Systems and Operations

Moved from Billing Support Manager to Corporate Systems and Operations Support Manager with increasing team, client & budget responsibilities. The Billing team consisted of seven people in support of 20 Billing Foundation and Legacy applications, and the Corporate Systems and Operations team had a team of four Senior and 25 Technical Consultants supporting 60 applications.

● Established, and managed to, support team objectives and budget.

● Directed complex investigations to answer business questions. Identified, tracked and resolved application system issues and developed appropriate performance metrics; managed and tracked Minor Enhancements by utilizing financial tracking tools and data repositories. Senior Consultant, Canada Post Business Transformation Release 3 and 4A Responsible for managing 24 3rd Party vendors and Legacy applications for conversions, interfaces, archiving and decommissioning work. Completed under $2M BT R3 Legacy and 3rd Party budget.

● Conducted price negotiations, completed all purchase orders, invoicing and financial tracking.

● Managed relationships and deliverables between the SAP BT R3 project team and the SAP Run Support and Technical teams.

● Facilitated the implementation of the project modifications, on the required timelines, adhering to the functional and technical requirements of the project and the Legacy and 3rd Party vendors. 6

Darlene Rudolph +1-613-***-****

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Prior to 2003 held Project Management, Management, Analyst, and Programming positions in the IT field with Nortel Networks, Emfysis (Bank of Montreal), Andersen Consulting (Accenture), Synerlogic (consulting with Mobil Oil), and Home Oil. Education and Professional Development

Project Management Professional (PMI), 2014

Change Management Foundation (APMG International), 2018 The Complete Agile Project Manager (Project Management Institute), 2017 ITIL Foundation Certificate in IT Service Management (AXELOS), 2017 Scrum Fundamental Certified Course (SCRUMstudy), 2014

* Ongoing training and courses in support of PMP and continual learning available. 7

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