Customer Service Data Entry

Elizabeth Stearns

******************@*****.*** 951-***-**** Open to Remote Work

Professional Summary

Customer-focused professional with 10+ years of experience in customer service, order management, logistics, and administrative support. Skilled in coordinating complex workflows, resolving customer issues, and managing high-volume communications in fast-paced environments. Proficient with Microsoft Office, Google Workspace, WMS, and CRM systems. Excels in remote collaboration, multitasking, and delivering exceptional service to clients and internal teams.

Core Skills

• Remote Communication & Collaboration (Zoom, Teams, Email, Chat)

• Customer Service & Client Relations

• Order Processing & Fulfillment

• Billing, Invoicing & Data Entry (10-Key)

• Shipping & Receiving (Amazon, E-commerce, Logistics)

• Microsoft Office Suite, Google Workspace, File Maker-Pro, MAS 90, WMS 11

• Problem Solving & Conflict Resolution

• Time Management & Prioritization

Professional Experience

States Logistics – Fontana, CA

Customer Service Representative Jun 2022 – Present

• Manage scheduling of inbound/outbound orders via email, phone, and online systems for multiple clients, including Amazon.

• Generate and process customer orders, ensuring accurate data entry and label creation for warehouse teams.

• Handle billing and invoicing, reducing processing delays by streamlining order workflows.

• Coordinate routing of shipments and troubleshoot logistics issues to minimize delivery delays.

The Gilbert Company – Colton, CA

Inbound Clerk Jan 2018 – Aug 2021

• Processed and verified inbound shipments, ensuring accurate records for warehouse operations.

• Created tallies and reconciled against shipments, preventing discrepancies and loss.

• Managed billing and routing for major accounts, including Amazon, contributing to consistent on-time delivery performance.

The Cheesecake Factory – Rancho Cucamonga, CA

Baker / Cashier Mar 2015 – Dec 2017

• Provided exceptional customer service by managing phone orders, handling payments, and ensuring order accuracy.

• Maintained a clean, organized bakery environment and restocked products to meet customer demand.

Dixon Valve – Ontario, CA

Inside Sales / Customer Service Representative Nov 2006 – Aug 2010

• Processed orders through custom CRM systems and MS Office, ensuring timely and accurate entry.

• Supported sales pipeline through cold calling, lead follow-ups, and customer retention initiatives.

• Managed returns and inquiries, improving customer satisfaction through timely resolutions. National Deck & Stair – Los Angeles, CA

Receptionist / Office Assistant Jun 2001 – Dec 2005

• Coordinated office operations including payroll, scheduling, and order entry.

• Provided front-line customer support and scheduled on-site estimators.

• Assisted with outbound calls to generate new business opportunities. Education

The Art Institute of California – Inland Empire, San Bernardino, CA Associate of Science in Baking & Pastry – Honor Roll, 2016 North-West College, Riverside, CA

Licensed Vocational Nurse, 2010

Long Beach City College, Long Beach, CA

General Education, 2001–2002

Contact this candidate