Customer Service Property Management
Resume:
Katrina Hill
Entrepreneur currently located in South Carolina and North Carolina~ Coach and Educator
~ Leader~ Customer Relations Specialist ~ Business and Property Management ~Artistic Designer~Consultant ~Assessor ~Business, Sales & Marketing Professional Myrtle Beach, SC
***************@*****.***
Professional Summary
Versatile Detail-oriented Dynamic business management professional with an Entrepreneurial and Creative spirit.
Vast amount of experience in Sales, Transportation, Hospitality and Service -Industry Business Management, Property Management and Private Property Caretaking, Client Relations, Team Educating, and logistics across various industries. Proven track record in managing operations, enhancing customer satisfaction, creating a positive and memorable experience and directly increasing repeat business through effective relationship-building and strategic planning. Skilled in all facets of business management, and team leadership, with a focus on optimizing client relations and sales / services. Proven track record in optimizing sales by providing exceptional and meaningful experiences for clients, enhancing customer satisfaction by educating both staff and consumer to instill understanding of the benefits or offered services and products, while building trust respectfully and with compassion, establishing a solution to customers needs . All of this directly driving overall sales growth. Demonstrated leadership in managing and coaching teams of up to 36 staff members, implementing cost-saving measures, positive reinforcement and ensuring compliance with safety regulations. Skilled in strategic planning, negotiation, and fostering strong client relationships to secure future business success.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Co -Owner, / Operator/ Hotshot Driver/ Sales/ Logistics Saulisbury Transport/ Stone Transport etc-Ridgeville, SC January 2021 to Present
• Drive and safely Operate various vehicle types, including Large Diesel Trucks, Cargo and Sprinter Vans, Food Service Trucks, Up to 26’Box Trucks, RVs, both with and without hauling up to 40’ trailers, RVs, boats and more while transporting Valuable freight and merchandise, animals and commercial cargo.
• Maintained a perfect DMV driving record and 100% damage -free transporting success!
• Delivered time-sensitive shipments to various locations all over the US, catering to each clients individual needs, ensuring on-time delivery and customer satisfaction
• Operated a variety of vehicles and / or vehicles with trailers including flatbed, box trucks, and enclosed cargo up to 40’ trailer.
• Forecasting and calculating transport expenses to firm price quotes and bidding amounts.
• Bidding on and accepting loads.
• Successfully meeting and exceeding client expectations.
• Securing future repeat business and referrals.
• Maintained accurate records of deliveries, mileage, and fuel consumption for reporting purposes
• Adhered to all safety regulations and procedures while operating vehicles and handling hazardous materials
• Collaborated with dispatchers to plan efficient routes for multiple deliveries in a single trip
• Loaded and unloaded cargo using appropriate equipment such as pallet jacks or forklifts
• Performed routine inspections of vehicles before and after each trip to ensure proper functioning
• Communicated effectively with customers regarding delivery schedules, delays, or any other issues that may arise during transportation process
• Managed paperwork including bills of lading, shipping documents, and delivery receipts accurately and efficiently
• Demonstrated excellent problem-solving skills by resolving unexpected issues such as traffic congestion or mechanical breakdowns without compromising delivery deadlines
• Maintained cleanliness and organization of the vehicle's interior to provide a professional image to clients upon arrival at their destination
• Coordinated with warehouse staff for loading/unloading processes to optimize efficiency in shipment handling operations
• Utilized GPS navigation systems or maps to determine the most efficient routes for timely deliveries while considering factors like traffic conditions or road closures
• Ensured compliance with federal regulations related to hours-of-service limits by accurately logging driving hours in accordance with electronic logging device (ELD) requirements
• Provided exceptional customer service by promptly addressing inquiries or concerns from clients during pick-up/delivery process
• Collaborated closely with logistics team members to coordinate daily schedules based on priority shipments
• Maintained regular communication with dispatchers regarding any changes in schedule due to unforeseen circumstances like weather conditions or traffic incidents
• Safely secured loads using straps, chains, or other appropriate methods to prevent shifting or damage during transportation
• Performed routine maintenance tasks such as checking tire pressure, oil levels, and fluid levels to ensure vehicle safety and performance
• Responded quickly and efficiently to any mechanical issues by troubleshooting minor problems or contacting roadside assistance for major repairs
• Demonstrated strong time management skills by effectively planning routes and managing delivery schedules to meet deadlines consistently
• Maintained a clean driving record with no accidents or traffic violations throughout employment tenure
• Adapted quickly to changing road conditions, weather patterns, or unexpected events that may impact delivery timelines
• Utilized electronic logging devices (ELDs) accurately and efficiently for recording hours of service in compliance with federal regulations
• Implemented cost-saving measures such as optimizing fuel consumption through efficient route planning strategies
• Ensured proper handling of fragile items by using appropriate packaging materials or techniques during loading/unloading process
• Collaborated with team members on load consolidation efforts resulting in reduced transportation costs for the company
• Demonstrated excellent problem-solving skills by finding alternative routes in case of road closures or traffic congestion situations that could potentially delay deliveries
• Safely operated specialized equipment such as hydraulic lifts or ramps for loading/unloading heavy cargo items
• Maintained up-to-date knowledge of DOT regulations regarding driver qualifications, vehicle inspections, and load securement standards
Hot Shot Driver / Independent Contractor
Various contract companies-ALL US States
January 2021 to Present
• Actively engage in all areas of this business.
• Effectively locate, organize, logistically manage routes, integrating multiple loads and stops and deadlines, etc.
• Customer relations, marketing and sales.
• Forcasting, tracking and controlling expenses such as fuel costs, maintenance, time usage, extra items needed to accommodate individual loads, scheduling and bidding or setting rates for each load or shipment based on many factors, such as, custom or personalized services / customers needs, fuel costs, load size and weight, distances, desired time frame for delivery, the different areas that the load will be transported in such as terrain, tolls, challenging roadways, or locations etc
• Payment handling, documentation etc.
• Driving safely and with large trailers, loads, vehicles etc.
• Protecting and checking on loads stability and preventing of any damages.
• Sales, gaining repeat clients and referrals, to secure future business. Sprinter Van Driver
Contractual-Charlotte, NC
January 2025 to June 2025
• To search, locate and often bid on freight or appropriate shipments.
• Specializing in Art, Antiques and Collectibles., but transport all types of freight!
• To plan and negotiate logistics and shipping arrangements based on costs, mileage, size, location, expected travel times, existing or possible partnering partial loads and routing plans.
• DispatchingDirect client sales and negotiation, networking and securement of future repeat business.
• Safely Drive vehicle.
• To safely deliver freight all over the US.
• To ensure timely delivery and meet deadlines for pick- up and drop- off of freight.
• To navigate routes efficiently and effectively, avoiding delays and added costs.
• To interact with customers, brokers and dispatchers about load status, future loads, and payments.
• To creatively handle unexpected challenges to best suit client and business.
• To maintain a professional and friendly, positive attitude.
• To recognize and best handle any needed vehicle and services or repairs.
• To search, locate and bid accordingly for loads to transport.
• To consult with clients or prospective clients and finalize sales and agreements.
• To develop Bill of Ladins and acquire signatures and photos required to finalize each shipment. Artist and Creative Designer
I Adore / I Adorn / Hair, Body & Soul Salon and Jewelers-North Hero, VT January 2002 to 2023
• Custom, meaningful, One-of-a-kind Jewelry Design. Wax carving, creating a mold to Unique pieces out of platinum, Gold or silver.
• Collaborate with clients to understand their design requirements and translate them into creative solutions in various artistic mediums or facets of art, decor, design work.
• Participated in brainstorming sessions to generate innovative ideas for new products or features to best suit clients needs and desires.
• Marketing and Sales, including contracts with clients.
• Figuring pricing based on supplies or products needed to complete a design, time expected to complete project and other factors of artistic design to be created. Ability to meet clients budget needs when necessary while still meeting their goals as much as possible.
• Educate client on their need for product or service and the value of such to secure a sale and schedule services as needed.
• Managed multiple projects simultaneously while adhering to strict deadlines and delivering exceptional results
• Presented design concepts and proposals effectively during client meetings or internal reviews
• Created custom illustrations that enhanced the visual appeal of marketing materials
• Managed client relationships, ensuring clear communication and high levels of customer satisfaction
• Demonstrated strong attention to detail in all aspects of design including typography, color theory, and layout composition
• Jewelry Design, Carvings, Mural Paintings, Repurposing of Furniture and Other Unique Pieces for Decor or Organizational pieces, Unique Alternative Flooring Design Creation and Room Color, Mood and/or theme, including wall texture or paint Decor Design and Creation, Home Decor, Outdoor Escapes, Event Theme Dedign and Decor, Business Marketing and Display Design, Theme decor and more. Assistant Property Manager
DB Rose Inc-Summerville, SC
April 2018 to July 2021
• Assist Property Owner with 6 rental homes
• Identifying and presenting information to potential clients.
• Provide respectful and professional one on one tenant relations and assisting them with various needs.
• Apartment / house clean out, cleaning and arrange repairs to prepare property for next tenants.
• Help Landlord with showing and interviewing potential tenants.
• Yard clean up and basic landscape design and duties.
• Painting and cosmetic upgrades.
• Organizing various aspects of business and supplies.
• Designing and purchasing of decor and hardware or furnishings Property Management/Leasing Consultant
Various Companies-Ridgeville, SC
April 2001 to January 2021
• Implemented cost-saving measures by negotiating contracts with vendors for maintenance services and supplies
• Conducted thorough tenant screenings to ensure qualified applicants and minimize turnover rate
• Managed day-to-day operations of a residential property, overseeing maintenance, leasing, and tenant relations
• Developed and maintained positive relationships with tenants, addressing concerns promptly to ensure satisfaction
• Performed regular inspections of the property to identify maintenance needs and coordinate repairs in a timely manner
• Created and enforced property rules and regulations to maintain a safe and harmonious living environment for residents
• Collaborated with legal counsel on lease agreements, eviction processes, lease renewals, and other legal matters
• Implemented effective communication strategies to keep tenants informed about property updates or policy changes
• Organized resident events such as community gatherings or social activities to foster a sense of community among tenants
• Managed the move-in/move-out process including conducting inspections before/after tenancy periods for accurate documentation of any damages or necessary repairs
• Communicated with property owner(s), as needed, to report property statuses and present ideas or concerns.
• Rental Property clean out s and preparation for releasing.
• Multitask and plan agenda to Meet deadlines and optimize profitability.
• Set-up,stage and create eye -catching themed decor or designs to attract public, possible customers and create excitement or positive energy within the property and community .
• Help leaseees / residents by offering resources, support, compassion and positive feedback.
• Handle emergencies and challenges as they arise on property, both structural and within community.
• Review and Update policies as needed
• Order, locate and purchase quality and suitable supplies ln an extremely tight budget.
• Greet each new and existing guest in a positive, respectful manner. Build trust and protect property from potential risks.
Business Owner/Manager/Purchaser & Sales
Hills Wholesale LLC-Summerville, SC
January 2017 to June 2020
• Own and operate in all areas of a resale and wholesale warehouse to the public and B2B.
• Purchase, Bid and locate a variety of household and work merchandise to resell at a discounted price, including furniture, tool window treatments,sporting goods, air conditioners and more.
• Window Blind Istallations
• Locating and Bidding or negotiating purchase price on Storage unit contents, Estate Sales, Pallets of Overstock or Returned Merchandise to best fit a resale market and consumer trends.
• Obtaining Merchandise and preparation for resale by sorting, repairing when necessary, refinishing or repurposing as needed, researching value and pricing affordably to give customers a “wow” price deal.
• Promoting sales by means of internet, social media, neighborhood flyers, outdoor sales, referral programs and supporting repeat clientele.
• Meeting one on one with customers to show products and secure sales.
• Search for, Shop for and negotiate purchase price if desired items specifically requested by customers, to ensure business profit along with customer satisfaction.
• All budgeting, purchasing, and other financials responsibilities.Continuously Organizing, Resetting and Restructuring storefront to best fit, categorize and show new items as obtained for resale.
• Marketing and promotions
• Social media and other internet sales posts
• Retail display and outdoor signage and displays to draw excitement and attention for new customers.
• Noting customers desired items and searching for them at affordable cost to offer it with savings to that customer.
Restaurant/Bar Manager, Special Events Coordinator, Team Educator, Customer Service Specialist, Marketing/Promotion Creator Summerville Country Club / Seagrass Investments-Summerville, SC 2012 to 2018
• Demonstrated strong Leadership, Coaching, Training with Active Listening and Problem-Solving Skills based on Integrity, Fairness, Empathy and Creativity.
• Negotiations and Consultations.
• Achieved positive results with Networking skills.
• Oversaw daily operations of a busy restaurant, ensuring smooth and efficient service
• Managed a team of up to 36 staff members, providing training, coaching, and performance evaluations
• Developed and implemented standard operating procedures to improve efficiency and consistency in service delivery
• Maintained high standards of cleanliness, sanitation, and safety throughout the restaurant
• Created employee schedules to optimize staffing levels while meeting business demands
• Monitored inventory levels and placed orders for food, beverages, supplies, and equipment as needed
• Implemented cost control measures to reduce waste and minimize expenses without compromising quality
• Ensured compliance with all health codes, licensing regulations, and labor laws
• Handled customer complaints or concerns promptly and effectively to ensure customer satisfaction
• Conducted regular meetings with staff to communicate goals, provide feedback, address issues or challenges
• Improved table turnover rate through effective floor management techniques during peak hours
• Led a team in achieving an higher customer satisfaction rating through exceptional service delivery
• Trained staff on proper serving techniques resulting in an increase in upselling opportunities by 23%.
• Increased online presence through social media campaigns resulting increased business.
• Managed a team of 36 staff members, providing training, coaching, and performance evaluations
• Developed and implemented standard operating procedures to improve efficiency and consistency in service delivery
• Maintained high standards of cleanliness, sanitation, and safety throughout the restaurant
• Created employee schedules to optimize staffing levels while meeting business demands
• Monitored inventory levels and placed orders for food, beverages, supplies, and equipment as needed
• Implemented cost control measures to reduce waste and minimize expenses without compromising quality
• Ensured compliance with all health codes, licensing regulations, and labor laws
• Handled customer complaints or concerns promptly and effectively to ensure customer satisfaction
• Achieved XX% increase in sales by implementing targeted marketing strategies such as promotions or special events
• Improved table turnover rate by 18% through effective floor management techniques during peak hours
• Implemented a reservation system that improved guest experience by reducing wait times during busy periods
• Led a team of 3 up to 38 staff members in achieving an average customer satisfaction rating of 94% through exceptional service delivery
• Trained staff on proper serving techniques resulting in an increase in upselling opportunities and profits.
• Increased community events and contributions.
• Implemented cross-training program among front-of-house employees leading to increased flexibility during peak hours
• Analyzed financial reports regularly to identify areas for improvement such as reducing overhead costs or increasing revenue streams
• Collaborated with the chef and bartenders to create seasonal menus that showcased local and sustainable ingredients
• Implemented a customer loyalty program resulting in an high increase in repeat business
• Managed the restaurant's budget, ensuring expenses were within allocated limits and identifying areas for cost savings
• Developed and implemented staff incentive programs to motivate employees and improve overall performance
• Conducted regular inventory audits to minimize discrepancies and ensure accurate stock levels
• Implemented training programs focused on enhancing customer service skills resulting in improved guest satisfaction scores by 33%.
• Investigated and resolved any operational issues or equipment malfunctions promptly to minimize downtime
• Created employee recognition programs to boost morale and foster a positive work environment
• Ensured compliance with all food safety regulations through regular inspections and staff training sessions
• Created Events and Specials to attract and excite both customers and staff and promote additional sales, new customer attraction and increased income.
• Handled money and oversaw all financial operations.
• Server and Bartending positions.
• Forcasting and planning for business trends by use of previous days/years and overall increase in business.
• Also, 5-Star server position with weekly assessment testing and training experience. 5-star Restaurant Server and Customer Service Specialist Kiawah Island Resort-Kiawah Island, SC
April 2016 to September 2017
• Serve guests at Kiara Island Redort’s Top Restaurant Jasmine’s Porch. Exceeding each guests expectations while Maintaining highest standards to meet 5-Star status per Kiara Island Resort, Forbes performance standard and requirements
• Consistently update knowledge and skills to pass a weekly written and performance exam with 97% or better final grade as required to maintain 5-Star position.
• Correctly and timely serve guests. Including greeting, seating, providing menu and menu information, requests for special diet restrictions, taking orders and sharing information with chefs, serving and final preparations of beverages and food. presenting bill when needed.
• Ensuring all tables meet restaurant standards .
• Endure all utensils and glass where are shined, cleans and polished spot-free for best presentation .
• Providing Guests with a memorable experience and great experience.
• Answering guests questions effectively and providing information about the resort and island, including its history.
Sales/ Leasing/Warehouse Manager
Aarons' Sales and Lease-North Charleston, SC
2014 to 2016
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
• Consistently achieved or exceeded monthly sales targets by implementing effective sales strategies and motivating the sales team
• Developed and maintained strong relationships with key clients to drive repeat business and increase customer loyalty
• Closing sales for myself and my team.
• Negotiated and handled financing for customers, including contractual reviews and signatures.
• Implemented a new training program for sales associates resulting in an XX% increase in product knowledge and improved customer satisfaction ratings
• Led a team of XX sales associates, providing coaching, feedback, and performance evaluations to drive individual and team success
• Collaborated with cross-functional teams such as marketing, merchandising, and operations to align strategies and achieve company goals
• Implemented effective visual merchandising techniques to enhance product presentation and maximize sales potential
• Developed comprehensive reports on store performance metrics for senior management review on a regular basis
• Identified areas of improvement in operational processes through continuous evaluation of store and warehouse procedures; implemented changes that resulted in increased efficiency and profit margins.
• Successfully resolved escalated customer complaints ensuring high levels of customer satisfaction were maintained at all times
• Conducted regular meetings with the sales team to provide updates on targets/goals/strategies and motivation
• Mentored new hires providing them with guidance/training resulting in a decrease in onboarding time
• Managed store effectively, reducing unnecessary expenses by XX% while maintaining high-quality standards
• Implemented customer loyalty program resulting in a 27% increase in repeat business
• Increased overall store profitability through effective cost control measures and revenue optimization strategies
• Conducted regular performance evaluations for the sales team, identifying areas for improvement and providing targeted coaching
• Developed and executed promotional events to drive foot traffic and boost sales during slow periods
• Cultivated a positive work environment that fostered teamwork, collaboration, and employee engagement
• Leveraged social media platforms to promote products/services and engage with customers on a regular basis
• Analyzed sales data to identify trends/patterns; used insights to make informed decisions regarding product assortment/merchandising strategies
• Oversaw all warehouse and shipping processes.
• Coordinated Deliveries and repossessions
• Created daily driver routes to best ensure lowered fuel and labor costs.
• Warranty processing
Salon Owner / Cosmetologist / Manager
Fusion Styling Salon and Artistic Studio-Mount Pleasant, SC 1994 to 2014
• Performed a wide range of cosmetology services including haircuts, styling, coloring, and chemical treatments, facials, waxing and other skincare services.
• Consulted with clients to understand their desired look and provided expert advice on suitable hairstyles and treatments
• Demonstrated proficiency in various cutting techniques such as layering, texturizing, and razor cuts
• Expertly applied hair color using different methods like foiling, balayage, and ombre
• Administered chemical treatments such as perms and relaxers while ensuring client safety and satisfaction
• Maintained up-to-date knowledge of the latest trends in hairstyling techniques, products, and equipment
• Managed salon inventory by ordering supplies efficiently to ensure smooth operations without excessive waste or shortages
• Built a loyal clientele through exceptional customer service skills and attention to detail in meeting individual needs
• Provided scalp massages during shampooing to enhance relaxation for clients while promoting blood circulation for healthy hair growth
• Styled hair for special occasions such as weddings, proms, or photo shoots according to client preferences and event themes
• Educated clients on proper at-home hair care routines including product recommendations based on their specific needs
• Collaborated with other stylists on creative projects like fashion shows or editorial photoshoots to create unique looks that align with the overall vision
• Participated in ongoing professional development courses to stay updated with new techniques and industry advancements
• Ensured compliance with health regulations by maintaining cleanliness standards within the salon area
• Developed strong relationships with beauty product vendors to stay informed about new products launches or promotions
• Trained junior cosmetologists on various techniques including haircutting styles or coloring methods
• Demonstrated excellent time management skills by efficiently scheduling appointments and managing client flow
• Implemented effective marketing strategies to attract new clients, resulting in a 68% increase in customer base
• Managed salon social media accounts by creating engaging content and responding to inquiries or reviews promptly
• Collaborated with colleagues on cross-promotion initiatives to drive business growth for both the salon and individual stylists
• Maintained accurate records of client preferences, allergies, and previous services for personalized service during subsequent visits
• Utilized professional-grade tools and equipment to ensure high-quality results that meet or exceed client expectations
• Provided exceptional customer service by actively listening to clients' concerns or requests and addressing them appropriately
• Demonstrated strong communication skills by effectively explaining procedures, products, or aftercare instructions to clients
• Ensured a clean and organized work environment by sanitizing tools, disinfecting surfaces, and disposing of waste properly
• Collaborated with receptionists on scheduling adjustments or accommodating last-minute appointment requests when possible
• Participated in local community events such as charity fundraisers or beauty expos to promote the salon's services
• Increased retail sales by recommending appropriate hair care products based on clients' needs and educating them about their benefits
• Mentored apprentices through hands-on training sessions while providing constructive feedback for skill improvement
• Developed expertise in various hair types including straight, wavy, curly, fine, thick, textured hair etc
• Assisted in resolving any customer complaints or issues promptly while maintaining professionalism at all times
• Cultivated a positive working atmosphere by fostering teamwork, assisting in goal-setting and helping staff members to succeed based on their personal goals, created support and motivational network among fellow cosmetologists and support staff members
• Educated both staff and clients regarding services and product benefits and needs.
• Interviewing, Hiring, Training, Scheduling, Evaluating and Terminating staff as necessary.
• All business financial responsibilities.
• Marketing, Special Event Hosting and Donated or Gifted Services to better engage the community .
• Successfully incorporate Jewelry design and photography to target Wedding and Special Event niche and create packages, often including on-site services for events.
• Advertising and Marketing through various means. Professional Photographer/Owner
Self / Hair,Body & Soul Artistic Studio-North Hero, VT June 2003 to April 2011
• Wedding Photography including a timeline from engagement, ceremony, reception and anniversary events.
• Cultural Photography of scenery, architecture and people with in their natural environment capturing or focusing on points that create a mood or portray its essence.
• Creative photography capturing unique, freestyles moments. Driver
Education
Jewelry Design, Metal working, Gold, Platinum, Silver and Copper along with stones and gem stones (College)
New Hampshire Institute of Art-Manchester, NH
2020 to 2021
Metal Working / Jewelry Design / Jewelry fabrication, creation out of Gold, Platinum, Silver,Copper and other meduims (Institute Of Art) Manchester, NH
2001
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