Customer Service Guest Services

Lyrical y

Philadelphia, PA • +1-442-***-**** • ************@*****.***

Willing to relocate Authorized to work in the U.S.

Professional Summary

Versatile professional with extensive experience in customer service, hospitality, logistics, security, and caregiving. Recognized for strong communication skills, adaptability, and the ability to thrive in fast-paced environments. Proven track record of ensuring guest satisfaction, maintaining safety standards, and supporting efficient operations across multiple industries.

Core Skills

Customer Service • Hospitality & Guest Services • Logistics & Warehousing • Security & Surveillance • Caregiving & Childcare • Animal Care • Housekeeping & Sanitation • Event Support • Team Training & Leadership • Microsoft Office

Professional Experience

Target Distribution Center – Woodland, CA

Warehouse Worker Aug 2021 – Present

• Loaded and processed shipments to maximize trailer space and reduce product damage.

• Ensured compliance with OSHA regulations and workplace safety standards.

• Built pallets and organized warehouse inventory to streamline distribution.

We Care 4 You – Apple Valley, CA

In-Home Caregiver Jan 2020 – Jan 2024

• Provided daily living assistance, including meal preparation, errands, and personal care.

• Offered emotional support and companionship to clients while ensuring dignity and comfort.

Delta Hotel – Tinicum, PA

Guest Services / Housekeeping Apr 2023 – Sep 2023

• Cleaned and maintained guest rooms and public areas in accordance with hotel standards.

• Supported guest satisfaction by delivering prompt and responsive service.

FedEx Ground – Lester, PA / Philadelphia, PA

Logistics Coordinator / Package Handler 2020 – 2023

• Coordinated shipping and receiving to ensure accurate, on-time deliveries.

• Maintained warehouse organization and freight documentation for operational efficiency.

• Trained new hires on safety procedures and equipment handling.

Inspiritec – Philadelphia, PA

Customer Service Representative Mar 2021 – Jul 2022

• Answered high-volume inbound calls, resolving inquiries with empathy and professionalism.

• Provided solutions, recommendations, and escalated issue resolution to support customers.

Various Employers – Philadelphia, PA & Apple Valley, CA

Security Guard / Officer 2020 – 2025

• Patrolled premises, monitored CCTV systems, and maintained secure environments.

• Completed incident reports and communicated security risks to management.

Green Tree Country Club & Pink Tree – Hesperia, CA

Housekeeper & Front Desk Clerk Feb 2020 – Jun 2023

• Provided front desk support including guest check-ins, phone inquiries, and customer service.

• Led housekeeping operations, ensuring cleanliness standards and reducing waste.

Slatington Animal Sanctuary – Slatington, PA

Animal Care Technician 2019 – 2020

• Provided daily care for animals including feeding, bathing, and exercise.

• Assisted veterinarians with injured animals and maintained medical and feeding records.

• Ensured sanitary conditions by disinfecting enclosures and equipment.

Candytopia & Noon – Philadelphia, PA

Brand Ambassador / Assistant Manager 2018 – 2020

• Promoted brands by engaging customers, distributing samples, and leading promotional events.

• Trained team members on brand representation and customer engagement strategies.

Education & Certifications

Promise Academy – Philadelphia, PA Performing Arts Diploma 2014

Animal Tech & Management Certification 2013 – Present

Driver’s License (Valid)

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