Operations Coordinator

Ni’Gerria McNeal

West Palm Beach, FL,*****

***- ***-**** *********@*****.***

Professional Experience:

Operations Coordinator

Titan International Security Services 05/2025 – Present

Assisted and collaborated daily with the COO and CFO.

Managed the full recruiting cycle, including interviewing and onboarding new hires. Oversaw all onboarding paperwork, filing, and uniform distribution, as well as ongoing uniform management and reissuance as needed.

Ensured smooth office operations by ordering supplies and coordinating with local vendors for office maintenance.

Served as the primary point of contact for all officers and supervisors, handling schedule changes, site transitions, terminations, shift coverage, and supply requests.

Oversaw ordering and distribution of materials and supplies for multiple sites.

Processed and maintained compliance records for all G-license officers, ensuring firearm-carrying officers were properly approved.

Maintained regular communication with the COO regarding officer status across seven active sites.

Performed general clerical duties, including managing a multi-line phone system, responding to inquiries, filing, maintaining office supplies, assisting visitors, and serving as the first point of contact for the office.

Board Meeting Specialist

Clerk of the Circuit Court & Comptroller, Palm Beach County 12/2024 – 03/2025

Produced detailed meeting minutes for Board of County Commissioners' hearings.

Performed complex data entry.

Official records search & navigation.

Supported court proceedings by managing relevant documentation.

Executed administrative duties to improve operational efficiency.

Customer Experience Specialist

Related Hybrid LLC Companies 03/2023 – 08/2024

Communicated daily with directors and managers to provide updates on property activities and developments.

Maintained detailed records of events, including attendance and guest feedback, ensuring accurate documentation of significant incidents and operational matters.

Served as the primary point of contact for guests, efficiently addressing property-related inquiries and directing issues to appropriate departments, including security and maintenance.

Autonomously resolved most customer service issues, demonstrating problem-solving abilities and attention to detail.

Office Assistant

Global Executive Solutions Group 01/2022 – 02/2023

Answering and directing phone calls, responding to inquiries, routing calls to appropriate staff.

Scheduling appointments and meetings, coordinating calendars, booking meeting rooms, and sending reminders.

Filing and organizing documents (physical and digital), maintaining orderly filing systems and ensuring easy retrieval.

Managing incoming and outgoing mail, Sorting, distributing, and preparing mail and packages in a timely manner.

Data entry, accurately inputting data into systems and updating files to ensure current and organized information.

Assisting with reports, gathering data, formatting documents, and preparing materials for internal or client use.

Ordering and maintaining office supplies, monitoring inventory, placing orders, and ensuring supplies are stocked and organized

Greeting and assisting visitors, answering questions, and directing guests appropriately.

Supporting team with general administrative tasks, helping with day-to-day office functions.

Skills:

Manage multi-line phone systems

Microsoft Office, Excel, PowerPoint, Word

Photocopying, data entry, filing

Operations

Education:

•Business Administration B.A Palm Beach State 2027

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