Technical Support It Manager

AMIR GHAMARI

IT Manager

• Lewisville, TX *****

+1-469-***-**** ****.*******@*****.***

OBJECTIVE

Experienced IT professional with over 10 years of expertise in technical support and end-user computing. Specialized in managing Windows and macOS environments, delivering advanced troubleshooting and white-glove support to executive users. Proven ability in optimizing deployment solutions, automating system configurations, and resolving complex issues to ensure secure and efficient operations. EXPERIENCE

PARQ365, LLC AUG 2023 – JUL 2025

Virtual Parking Management Application Highland Village, Texas (USA) IT Director

Directed end-to-end IT operations for a virtual parking management platform, including software lifecycle management, hardware infrastructure, and vendor coordination.

Researched and evaluated third-party APIs and hardware solutions (IP/LPR Cameras, LPR processors, and mobile devices), making executive decisions on integration, procurement, and implementation.

Led QA efforts for both web and mobile platforms, testing app builds (APKs), logging defects, and collaborating with developers to ensure optimized performance and user experience.

Conducted software license compliance tracking, inventory analysis, and asset management audits, maintaining centralized and accurate records to support internal controls.

Processed and validated system usage data using Microsoft Excel, ensuring data accuracy and generating operational reports for executive review to support strategic decision-making.

Created technical process flows, system diagrams, and stakeholder presentations using Visio and PowerPoint to communicate project milestones and infrastructure changes in agile sprints.

Oversaw IT onboarding, email and account provisioning, and training for new hires, ensuring smooth integration into company systems.

Led initiatives to digitize and streamline documentation systems, ensuring efficient access to system architecture, procedures, and user support guides.

Troubleshot internal IT hardware/software issues and coordinated timely resolution to minimize downtime across teams.

NCCG, INC MAY 2017 – AUG 2023

Commercial Debt Collection Agency Lewisville, Texas (USA) IT Administrator

Managed IT asset inventories, including software and hardware, ensuring accurate tracking and compliance with business continuity protocols.

Supported procurement processes by coordinating software and hardware acquisitions, verifying licenses, and maintaining entitlement records.

Analyzed and validated asset usage data, using Microsoft Excel to generate reports that optimized resource allocation and reduced operational costs.

Facilitated employee onboarding by configuring hardware, software, and network systems, ensuring compliance with organizational security standards.

Developed and followed processes to maintain IT system integrity, troubleshooting issues to minimize downtime and enhance productivity.

PALIZ, CO. MAY 2015 – MAR 2016

Retail Software Solution and Point of Sale P.O.S Systems Tehran, IRAN Database Support Specialist

Provided technical support for client databases, maintaining data integrity, and executing SQL queries to resolve performance and functionality issues.

Diagnosed and corrected data-related issues, including missing, corrupted, or inconsistent records, ensuring accuracy across financial and operational reports.

Reconciled billing discrepancies by performing in-depth data audits and collaborating with internal teams to validate invoice records.

Worked directly with clients to address database concerns, communicate system updates, and deliver solutions aligned with their business requirements. ARIA SYSTEM APAMEH (ASA) SEP 2011 – MAY 2015

Retail Software Solution and P.O.S, RFM Systems Tehran, IRAN Technical Support Manager

Managed software asset lifecycle for CRM and retail systems, ensuring license compliance and governance across the Software Development Life Cycle (SDLC).

Designed, optimized, and executed SQL queries and stored procedures to generate reports for inventory tracking, software audits, and maintenance planning.

Partnered with development teams to implement software updates and version rollouts, overseeing accurate deployment and documentation of all technical assets.

Led the technical support unit, troubleshooting complex system issues, improving system uptime, and ensuring a high level of user satisfaction.

Developed internal documentation, support protocols, and best practices to streamline issue resolution and enhance team efficiency.

Provided guidance and training to junior support staff, fostering a collaborative and knowledgeable technical environment.

PALIZ, CO. JUL 2010 – MAR 2011

Retail Software Solution and Point of Sale P.O.S System Tehran, IRAN Hardware and Software Technician

Assembled, installed, and configured PCs and classic retail POS systems, including receipt printers, barcode scanners, label printers, RFM readers, and PDAs, along with related operating systems.

Delivered on-site and remote training sessions to clients, guiding them through software configuration, hardware usage, and system maintenance.

Set up and configured local area networks (LAN) and facilitated the seamless deployment and installation of software solutions at client locations.

Provided end-to-end technical support through phone, email, and remote access tools, troubleshooting hardware and software issues to ensure minimal downtime.

Collaborated with sales and implementation teams to ensure timely and successful product delivery aligned with client expectations.

EDUCATION

CASPIAN UNIVERSITY JUL 2014

Bachelor’s degree in computer hardware engineering Qazvin, IRAN IMAM KHOMEINI UNIVERSITY JUL 2008

Associate degree in computer software engineering Golestan, IRAN ELM-O SANAT TECHNICAL SCHOOL JUN 2004

Computer Diploma Tehran, IRAN

IT SKILLS & CAPABILITIES

IT ASSET MANAGEMENT

· Proficient in tracking software licenses, maintaining compliance, and managing entitlements in asset

databases.

DATA ANALYSIS & REPORTING:

· Skilled in Microsoft Excel for developing reports and charts, analyzing software inventory, and

identifying shortages/overages.

· Proficient in designing and editing report forms

(SAP Crystal Reports), integrating them with SQL

stored procedures, and more.

DEVELOPMENT:

· Working knowledge of .NET (VB, C++, C#), HTML,

HTML5, PHP, and web platforms like WordPress

and Shopify.

· Experienced in managing mobile and web

development accounts, including Google Play

Console and Apple Developer accounts.

SOFTWARE & TOOLS:

· Experienced with Microsoft PowerPoint, Visio, and SQL Server (2000–2014) for process

documentation, data analysis, and query

optimization.

PROCUREMENT & COMPLIANCE:

· Knowledge of procurement principles, ensuring

accurate software acquisition and adherence to

organizational standards.

TECHNICAL PROFICIENCIES:

· Expertise in Windows OS, Windows Server, Linux,

TCP/IP, DHCP, NAT, VLANs, and network

management.

· Familiar with AWS services and platform

operations.

· Proficient in Microsoft 365 administration,

Microsoft Exchange Admin Center, and Office

desktop support.

· Experienced in managing Google Admin accounts

for Workspace.

· Knowledgeable in setting up and managing

platforms such as GoDaddy, Asana, Jira, GitHub,

SendGrid, Twilio, Meta Business Suite, and ALPR

technology APIs and platforms.

· Strong in problem diagnosis and issue resolution. HARDWARE

· Skilled in assembling, troubleshooting, and

repairing PC and laptop hardware components.

· Experienced in traffic and parking control

technologies, including LPR (License Plate

Recognition) camera systems, as well as inventory

control hardware such as barcode scanners, label

printers, and related configuration tools.

TEAM COLLABORATION:

· Strong communication and problem-solving skills, with experience in virtual teams and agile

environments.

· Skilled in maintaining accurate documentation and records for data integrity and project tracking.

STRENGTHS

Strong attention to detail in documentation and data accuracy.

Effective written and verbal communication.

Ability to work independently and collaboratively.

Reliable, adaptable, and highly organized.

Committed to quality, service, and continual process improvement. LINKS

https://www.linkedin.com/in/amirghamari/

https://profile.indeed.com/p/amirg-ws7wr48

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