In-Home Care Home Caregiver

JOANN DOMINIQUE

+1-813-***-**** *********@*****.*** Tampa, FL

WORK EXPERIENCE

In Home Caregiver, Right At Home - Tampa, FL

June 2025 - Present

Provide quality in-home care for seniors and disabled adults who need some assistance to maintain their independence.

Assist clients with activities of daily living, including bathing, dressing, grooming, and mobility support, promoting independence and maintaining dignity.

Provide compassionate in-home care for individuals with varying health conditions and needs, ensuring their physical and emotional well-being.

Assist clients with therapeutic exercises and rehabilitation activities, supporting their physical health and recovery goals. Small Business Client Representative II, Bank of America - Tampa, FL June 2024 - August 2025

Assisted clients in identifying and resolving fraud-related issues by recommending tailored solutions.

Accurately documented client interaction data in CRM (CEW/Synergy, Solution Center) systems to ensure compliance and audit readiness.

Handled high-volume inbound calls, providing efficient support for fraud claims, account inquiries, and service issues.

Conducted outbound calls to follow up on escalations, verify account activity, and provide timely updates to clients.

Escalated complex cases to appropriate risk, exception handling, or fraud analysis teams for timely resolution.

Applied frequent policy and procedural updates in real time during client calls, ensuring accuracy and efficiency.

Maintained strict adherence to banking regulations, internal procedures, and financial controls to safeguard client assets.

Member Engagement Specialist, CareNet Health - Tampa, FL March 2018 - June 2024

Contractor, Manpower - Tampa, FL

July 2017 - March 2018

Conducted proactive outbound outreach campaigns to improve patient access to healthcare services and promote engagement.

Managed outbound calls to patients and community members, addressing healthcare questions and service inquiries.

Utilized CRM platforms to document patient interactions, track engagement outcomes, and coordinate care services.

Resolved patient concerns and inquiries with professionalism, driving higher 1

satisfaction and retention rates.

Connected community members with available healthcare and wellness resources to improve quality of life.

Package Handler, FedEx Ground - Tampa, FL

May 2023 - Aug 2023

Prepared packages for delivery using scanners and packing materials.

Loaded and unloaded packages at the warehouse.

Adhered to all warehouse safety guidelines.

Fashion Associate, Walmart Supercenter - Pinellas Park, FL June 2022 - June 2023

Greeted customers on the salesfloor, offered them assistance and recommended merchandise based on the customers wants and needs.

Worked together with fellow associates, managed the fitting rooms, answered customer phone calls, and with the safe handling of, valuable merchandise, cash, and the sensitive financial or personal information of customers.

After moving incoming merchandise out to the salesfloor, stocked the clothing racks and shelves, made sure tables and displays were maintained and in proper order throughout the day; unloaded pallet jacks; performed other various duties.

SKILLS:

Active Listening, Collaboration, Communication Skills, Customer Service, CRM, High Volume, Home Healthcare, Outbound Calling, Patience, Scheduling, Virtualization EDUCATION:

St. Petersburg College, 2013

Associate of Arts in Liberal Arts, Liberal Arts

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