Medical Office Payroll Specialist

AIMIA COOKS

Little Rock, AR ***** ***********@*****.*** 214-***-****

Willing to relocate: Anywhere

Professional Summary

Detail-oriented Administrative and Customer Service professional with extensive experience in office support, payroll functions, and client relations. Skilled in ADP payroll, medical office procedures, scheduling, and data entry. Recognized for accuracy, organization, and professionalism in fast-paced environments. Certified in ADP Payroll Specialist and Medical Office Procedures (MedCerts). Certifications

• ADP Entry-Level Payroll Specialist Certificate

• Medical Office Procedures Certificate – MedCerts

• Registered Dental Assistant (RDA) – Concorde Career College

• CPR Certification

• Food Handler Certification

• TABC Certification

• Valid Driver’s License

Work Experience

Associate Team Lead

H&R; Block – Dallas, TX Dec 2024 – May 2025

• Oversaw daily office operations, scheduling associates, and ensuring accurate payroll/timekeeping across multiple offices.

• Served as first point of contact for clients, handling intake, scheduling, and escalated service concerns.

• Supported recruitment efforts, interviewing new candidates and onboarding staff.

• Conducted performance reviews, provided coaching, and partnered with HR for employee relations.

• Assisted District General Manager in creating office growth plans and community partnerships.

• Led daily team meetings, ensuring goals, updates, and client service expectations were communicated clearly. ISS Teacher / Administrative Support

Mesquite ISD – Mesquite, TX Jul 2024 – Dec 2024

• Maintained attendance, behavior, and discipline records for students in ISS.

• Entered, tracked, and organized academic assignments and behavioral plans.

• Communicated progress with teachers, administrators, parents, and counselors.

• Performed administrative duties including filing, documentation, and data entry.

• Facilitated conflict resolution sessions, helping students reintegrate successfully. Office Assistant / Receptionist

H&R; Block – Forney, TX Jan 2024 – Apr 2024

• Welcomed clients, scheduled tax appointments, and coordinated calendars for tax professionals.

• Answered multi-line phone system, handled inquiries, and provided product/service information.

• Maintained confidential records, performed filing and scanning, and assisted with client check-in.

• Supported day-to-day office administration, ensuring smooth front desk operations. Customer Service Representative

NTTA – Dallas, TX Jul 2023 – Oct 2023

• Assisted customers by phone, email, and in-person with account updates, billing, and disputes.

• Processed payments and resolved credit card chargebacks in compliance with financial procedures.

• Maintained detailed documentation of customer interactions for reporting and quality control.

• Handled high-volume calls with professionalism while meeting performance metrics. Warehouse Associate

Amazon – Dallas, TX Sep 2022 – Aug 2023

• Used handheld scanners and software to maintain accurate inventory and shipment records.

• Entered daily reports, tracked stock levels, and flagged discrepancies.

• Collaborated with team leads to improve workflow efficiency and reduce errors. Customer Service Representative

MCI Careers – Dallas, TX Jun 2020 – May 2023

• Processed deposits, withdrawals, and financial transactions with accuracy.

• Opened and closed accounts, updated customer records, and resolved discrepancies.

• Recommended financial products and services based on client needs.

• Documented customer interactions and maintained strict confidentiality. Team Member / Crew Member

Whataburger & Sonic Drive-In – Lancaster, TX 2015 – 2020

• Delivered fast, friendly service while handling cash and electronic payments.

• Trained new team members on register operations and customer service.

• Maintained cleanliness and compliance with health and safety guidelines. Education

• Certification in Dental Assisting – Concorde Career College, Dallas, TX

• High School Diploma – Lancaster High School, Lancaster, TX Skills

• ADP Payroll & Timekeeping

• Medical Office Procedures & HIPAA Compliance

• Appointment Scheduling & Calendar Management

• Data Entry & Records Management

• Microsoft Excel & Office Suite

• Patient & Client Relations

• Multi-line Phone Systems

• Leadership & Staff Training

• Typing 40+ WPM

• Accuracy & Attention to Detail

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