Project Management Program Manager

JOSHUA WAGNER

Littleton, Colorado 678-***-**** *********@*****.*** LinkedIn

Joshua Wagner is a seasoned IT Program and Project Management leader with over 28 years of experience in IT consulting. He is recognized for delivering strategic value and business results through Program and Portfolio Management, Data Strategy, Product Management, Digital Transformation, and Technology Operations. He has a proven track record of leading business transformation initiatives that include change management, process optimization, capability development, and PMO support. His expertise encompasses managing complex programs, systems and application development, data governance, analytics and business intelligence, and digital content strategies. He is skilled at working with senior management, overseeing vendors, and ensuring project success within large Program and PMO environments.

EDUCATION

Master of Business Administration / MBA, University of Georgia, 2019

Bachelor of Business Administration / BA, Management Information Systems (MIS) and International Business, University of Georgia, 1998

Certified Scrum Master / CSM®

Project Management Professional / PMP®, Project Management Institute, License #210992

Languages for Business and Technology (LBAT) Program, Japanese, Georgia Tech, 1997

Adobe Certified Expert / ACE, Adobe Experience Manager Business Practitioner

EXPERIENCE

Senior Program Manager / Scrum Master Charter / Spectrum Denver, CO

October 2024 – Present

Provide program management leadership and release management planning/execution for a large Telecommunications Company’s Core Data Services and Identity & Access Management Solutions (Ping, AuthID, and Streamline Authentication), along with change and portfolio management of their cross-functional program-level initiatives, across 11 lines of business.

Senior Project Manager / Manager, Program Management TISTA Science & Technology Corporation Denver, CO

December 2020 – March 2024

Developed program plan, drove requirements management and system analysis/design for the IRS modernization program, Identity and Access Management, supporting execution of their enterprise cloud and data migration roadmap leveraging Amazon Web Services (AWS) and RedHat cloud platforms and their Elastic Kubernetes (EKS) and OpenShift (OCP) container services implementation therein.

Provided support for healthcare.gov platform releases, including customer experience roadmap and backlog management/grooming via Jira using their Agile methodology.

Program Manager / Business Intelligence Manager - Enterprise Data & Data Analytics Cisco Systems Raleigh, NC

March 2017– November 2020

Developed program schedule/requirements management and data stewardship leadership for Cisco’s data governance, master data management program and analytics/data science platform solutions across 12 enterprise data domains and numerous cross-functional teams.

Provided product and customer experience and go-to-market leadership for the Enterprise Networking Business Unit, focused on driving enablement and adoption of DNAC and SD-WAN product offerings. Also provided cross-functional data steward leadership to drive insights and measurement around their product adoption roadmaps, customer requirement backlogs, and customer engagement models.

Engagement/Technical Program Manager Perficient Digital Atlanta, GA

January 2016 – January 2017

Provided client/partner and service delivery leadership for Perficient’s digital transformation consulting practice, including program plan, requirements/backlog management and systems analysis/design for Bass Pro Shop’s Bass Pro Shop’s Adobe Marketing Cloud digital experience/strategy implementation using Agile methods.

Program Manager / PMO Director Acceleration (WPP) New York, NY

December 2014– December 2015

Responsible for leading the NA Region project delivery team and rollout of a global services PMO. Provided account management, solution design, and delivery support for digital transformation initiatives. As part of a newly devised digital transformation strategy, led efforts to deploy Adobe Experience Manager (AEM), Adobe Target, and Adobe Analytics solutions across their customer base, with a focus on enhanced audience segmentation, tagging, reporting, and personalization within Dell’s CRM capability and customer experiences for prospects. Clients included T-Mobile, Dell, Comcast, Carnival Cruise Lines, and SAB Miller

Led global Salesforce implementation for Carnival Cruise Lines, including requirements management, custom development, testing and change management.

Vice President - Director of Project Management Cline, Davis & Mann CDM NY (Omnicomm) New York, NY

December 2014– December 2015

Senior Mgmt/Portfolio Management Office Executive responsible for solution delivery of over $60M in annual client revenue, and development of a new Program/Project Management framework for our UX and Technology delivery teams, supporting various digital marketing plans for pharmaceutical and healthcare customers using an Agile methodology. Clients included Pfizer, Novartis, and Amgen.

Vice President - Director of Project Management Digitas / Digitas Health (Publicis) New York, NY

November 2013– December 2014

Provided Senior Project / Program Management Leadership for Digital Marketing Solutions: Led digital marketing project delivery across customer experience, technology, content, product design, creative, and media for clients in Consumer Goods, Higher Education, Insurance, and Pharmaceuticals. Applied Agile methodologies to enhance interface design, CMS implementations, wearable technology applications, and data architecture.

Moxie Interactive, Group Program Director: Directed 40+ technical and strategic marketing projects, overseeing a multi-million-dollar P&L for Verizon Wireless’ Portfolio across e-commerce, mobile, and CRM. Managed 56 team members, including 10 direct reports and two account teams. Developed $14M+ in annual fee agreements and an additional $4-5M of new scope.

Group Program Delivery Manager - Business Intelligence & Collaboration Services Avanade/Microsoft New York, NY

April 2010– June 2011

Delivery Manager responsible for application development of Regeneron Pharmaceutical’s new drug pipeline management portal. Developed using an MS SharePoint platform, the portal’s objective was to position the client's cross-functional teams to execute the development and commercialization of their drug stage-gate process in a more effective manner, while offering leadership more visibility/insights into their drug/research candidates.

Senior Project Manager / Consultant Daugherty Business Solutions Atlanta, GA

February 2009– April 2010

Designed and developed a research portal for the Energy/Power industry, supporting 13,000 members and 475+ programs/projects. Led overall program plan development of their new QA, and production environments, deployed tools and frameworks, handled requirements management, and oversaw architecture/design. Directed application development, end-to-end testing, training, and operational governance.

Delivered strategic marketing initiatives for a major department store retailer's loyalty and analytics programs. Developed a new vendor experience/collaboration model and a web-based data reporting tool, enhancing customer insights and reporting. Managed use case development, requirements, and roadmap/release planning.

Senior Project Manager Fuzebox Inc. Atlanta, GA

February 2008– February 2009

Developed a business case for an open-source software platform for a travel services company, outlining licensing, monetization requirements, and a social networking platform using Google's Wave framework.

Conducted a PMO assessment for a higher education client, providing recommendations and an improvement roadmap.

Delivered an open-source, web-based loyalty program for the world's largest multi-brand hotel chain. Implemented Agile methodology and SOA framework, streamlining reporting and budget forecasting. Managed data/system architecture, content management, UI design, requirements, QA/testing, business processes, workflow, application integration, analytics, and PeopleSoft integration.

Manager, Program Management Sapient Atlanta, GA

January 2006– February 2008

Managed Coca-Cola’s global intranet portal for 80,000 users, including vendor proposals, migration roadmaps, site integration, and usability testing. Global Rewards & Loyalty Platform (Coca-Cola): Delivered a platform for enhanced customer experience, personalization and global standardization, including SDK integration, points accounting, and portfolio management.

Consolidated six National Banking/Financial Services’ platforms into a unified eCommerce architecture, overseeing migrations, network redesign, and SDLC deployment.

Directed the redesign of Manheim Automotive’s internet/intranet site, covering customer experience, information architecture, visual design, and data strategy.

Led the design and implementation of a new content management system (Stellent) for a Global Digital Marketing Platform, including platform migration and technical architecture.

Assessed and improved PMO maturity, creating a new framework and Project Playbook for standardized processes for Revolution Healthcare.

Oversaw redesign of the Autotrader’s Dealer Community website, including information architecture, wireframes, and usability testing.

Developed a comprehensive web strategy for Equifax, including competitive analysis, site design, and application testing.

Senior Program/Project Manager KPMG Atlanta, GA

January 2005 – January 2006

Project/Program Manager responsible for end-to-end Sarbanes-Oxley (SOX) Corporate IT & Financial Audit Program Roadmap development, systems analysis and requirements management, along with SAS 70 Audits and PMO/Project Management Controls Transformation assessments and plan/schedule development

Project/Program Manager IBM Atlanta, GA

January 1999 – January 2005

Managed $32M in project/contract budgets at IBM, with 85% delivered within 5% of cost baselines. Maintained 110% utilization and over 10,500 billable hours. Frequently led the recovery of complex projects.

Assessed and developed UNUM Group’s PMO, including IT governance systems, organizational impact analysis, and PMO Center of Excellence. Established a global PMO across multiple geographies and functional areas, automating project portfolio reporting using a new Agile Project and requirements Management approach.

Managed migration of three of Bellsouth’s customer sites to IBM's V5 web hosting environment, developing the migration methodology and new PMO processes.

Led development of a large Telecommunication new CRM System, including Oracle DBA, Siebel development, IT hardware, and network integration.

Piloted a new IGS Delivery Network Architecture (CSN3) to enhance IBM’s service delivery, reducing boarding time, increasing performance, and achieving cost savings.

Oversaw IBM Solution Strategy (Project IQ) and Grid Computing Services initiatives, managing activities across global executive teams and technical experts to drive innovation and market share in IT services.

Managed General Motors’ Celta 2.0 release and OnStar.com migration, involving application deployments, secure integrations, and iterative Agile releases.

Led due diligence and deployment of IBM's Secure Inbound Network Environment for over 2,000 SBC Telecom’s employees, while also transitioning their deskside support and helpdesk operations.

Research Coordinator, Intern SANS Institute Washington, DC

March 1998 – August 1998

Coordinated numerous global IT cybersecurity-related research projects with distinguished IT security practitioners within the corporate, government, and education sectors.

Aerographer's Mate, Meteorologist United States Navy Washington, DC

November 1992 –January 2000

Acquired expertise in meteorology, oceanography, geography, and geology in support of Central Command deployments and strategic operations.

SKILLS

Project & Portfolio Management Tools: Projector PSA, Microsoft Project Server, CA Clarity, HP Mercury) Quality Center, Daptiv, Thoughtworks Mingle, Pivotal Tracker, Rally Software ALM, Primavera

Application & Middleware Packages: MS SharePoint, MS Dynamics, SAP, PeopleSoft, WebSphere, Siebel, Rational, BEA WebLogic, Interwoven, Stellent, Tivoli, MQ Series, ATG, Endeca, iRise, Domo, Business Objects, InDesign, Adobe Marketing Cloud (Adobe Analytics, Adobe Experience Manager - AEM, Adobe Campaign, Adobe Target), Alation, Sitecore, and OpenText

Delivery & Development Methods: UML, RUP, Agile/Scrum, Waterfall, SDLC, SAFe, User Acceptance Testing

Databases & Data Management: MDM, MS SQL, DB2, Oracle, Access, Informatica, Alation

Servers: IBM, HP, Sun

Backup/Recovery: IBM, EMC, Seagate

Networking: Cisco, Avaya, Juniper, TCP/IP, UDP, CDMA, GSM

Operating Systems: UNIX, Linux, Windows, HP-UX, iOS, and AIX

Technical Skills: SQL, Java, JavaScript, Cloud Computing, AWS, REST, Data Warehousing / Data Cataloging, User Interface (UI) Design, Technical and Business Requirements Gathering & Management, User Testing

Tools & Technologies: GitHub, Jira, Confluence, Oracle, Siebel, Mercury Interactive

Programming Languages/Scripting: C, C++, C#, Visual Basic, JAVA/J2EE, SQL, XML

Project & Portfolio Management Tools: Projector PSA, Microsoft Project Server, CA Clarity, HP Mercury) Quality Center, Daptiv, Thoughtworks Mingle, Pivotal Tracker, Rally Software ALM, Primavera

Programming Languages/Scripting: C, C++, C#, Visual Basic, JAVA/J2EE, SQL, XML

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