Project Manager Customer Service
Resume:
Carlos Vitela
Dumfries, VA *****
**************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Project Manager
Capital Drywall-Woodbridge, VA
March 2024 to September 2024
• Managed project documentation including contracts, change orders, and progress reports
• Monitored project timelines and identified potential delays or issues, proactively implementing solutions to keep projects on track
• Supported the development and maintenance of project schedules using project management software
• Maintained effective relationships with vendors and suppliers to ensure timely delivery of materials or services required for the projects
• Participated in regular status update meetings with clients or stakeholders to provide updates on project progress
• Identified cost-saving opportunities through vendor negotiations Foreman
Capital Drywall-Gaithersburg, MD
June 2020 to March 2024
• Supervised a team of 2-30 drywall installers, ensuring adherence to safety protocols and project deadlines
• Coordinated with project managers to develop work schedules, prioritize tasks, and allocate manpower effectively
• Inspected completed drywall installations for quality assurance, identifying and addressing any defects or issues promptly
• Collaborated with contractors and other tradespeople to ensure seamless integration of drywall installations within overall construction projects
• Oversaw the loading/unloading of materials at job sites while adhering to proper lifting techniques to prevent injuries
• Managed inventory levels by forecasting material needs based on upcoming projects Sheetrocker
Capitol Drywall-Gaithersburg, MD
September 2016 to June 2020
• Installed drywall panels according to blueprints and specifications, ensuring precise measurements and alignment
• Cut drywall sheets to size using power saws or hand tools, minimizing waste and maximizing efficiency
• Hung drywall panels on walls or ceilings, securely fastening them with nails or screws
• Installed acoustical ceilings in commercial and residential buildings, ensuring precise measurements and alignment
• Installed and repaired doors in residential and commercial buildings, ensuring proper fit and functionality
• Followed safety protocols at all times, including wearing protective gear and adhering to proper handling procedures for hazardous materials if applicable Cashier/Customer Service
The Home Depot-Woodbridge, VA
August 2017 to September 2018
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
Customer Account Representative
Rent-A-Center-Woodbridge, VA
June 2016 to June 2017
• Provided exceptional customer service by promptly responding to inquiries and resolving issues
• Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
• Utilized hand tools, power tools, and equipment to assemble modular furniture units accurately and efficiently
• Reported any vehicle maintenance or repair needs promptly to the appropriate department
• Delivered packages and goods to customers in a timely and efficient manner Customer Service Associate and Assistant Manager
Forever 21-Woodbridge, VA
September 2014 to September 2016
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
Education
High school diploma
Gar-Field High School-Woodbridge, VA
September 2009 to June 2015
High school diploma or GED
Skills
• Microsoft Word (10+ years)
• ProCore (6 years)
• Account management
• Metal stud framing
• Agile
• Organizational skills
• Project coordination
• Customer service
• Cost control (5 years)
• Microsoft Office
• Time management (10+ years)
• Commercial construction
• Construction site
• Microsoft Excel (10+ years)
• Microsoft Project
• On-Screen Takeoff
• Construction Estimating
• Bluebeam (3 years)
• Computer literacy
• Critical thinking
• Communication skills
• Customer relationship management
• Schedule management
• Driving
• Quality control (10+ years)
• Microsoft Powerpoint (10+ years)
• Heavy lifting (10+ years)
• Writing skills
• Blueprint reading (8 years)
• Drywall
• Construction Management
• Computer skills
• Microsoft Outlook (10+ years)
• Power tools
• Project Management Software
• Frame carpentry
• Electrical experience (2 years)
• Carpentry
• Hand tools
• Project management (7 years)
Languages
• Bilingual
• Spanish - Fluent
• English
Certifications and Licenses
OSHA 10
OSHA 30
Driver's License
March 2021 to March 2025
CPR Certification
First Aid Certification
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