Accounts Receivable Call Center

Anita Duncan

***********.**@*****.*** 626-***-**** Monrovia, CA

SUMMARY

Seasoned Accounting Professional with 20 years of experience, adept in managing financial transactions, reconciling accounts, and ensuring compliance with regulations. Skilled in analyzing data, resolving billing issues, and enhancing vendor performance; proficient with Oracle and automated systems. Seeking a Business Analyst, Accounting, role to leverage expertise in financial analysis, account management, and process improvements.

WORK EXPERIENCE

California Fair Plan Property Insurance

Los Angeles, CA

Accounting Support Specialist

Jul 2022 - Present

•Investigate resolve and respond to internal and external customers calls and emails regarding inquiries for policy status, payment remittances, return premiums, cancellations, reinstatements, et

•Processes premium receipts with accuracy and efficiency, ensuring timely updates to policyholder accounts.

•Assists in resolving discrepancies related to payment remittances, contributing to customer satisfaction and operational continuity.

•Maintains accounting file systems through meticulous filing and scanning, while ensuring compliance with federal and state regulatory requirements.

Anthem Inc. Woodland Hills, CA

Member Billing Specialist Jun 2019 - Jul 2022

•Managed and updated enrollment database, ensuring accurate transaction reconciliation as evidenced by daily reports.

•Produced timely member communications and conducted regular quality assessments to maintain service standards.

•Maintained premium bill account accuracy, identifying and resolving discrepancies through payment adjustment notices and comprehensive audits.

Orion Solutions Group Santa Fe Springs, CA

Accounting Specialist (Contract) Oct 2017 - Dec 2018

•Managed cash inflow and collections, successfully reducing outstanding payments by identifying underlying issues and negotiating payment solutions with clients.

•Maintained and updated Aging Reports, ensuring management was informed of critical account statuses and collaborated with Account Management to address client concerns.

•Implemented continuous improvement strategies to enhance customer satisfaction and monitored vendor performance against contractual obligations and metrics.

Century Group Glendale, CA

Accounts Specialist (Contract) May 2017 - Jun 2017

•Managed and reconciled accounts receivable ledger, ensuring accurate posting of all payments and resolution of billing discrepancies.

•Conducted thorough cost analysis and produced balance sheets, contributing to the maintenance of budgetary controls and financial accuracy.

•Verified, classified, and recorded financial transactions, facilitating the reconciliation of purchase orders with invoices for major accounts.

Accounting Principals Inc Burbank, CA

Accounts Receivable/Billing Specialist (Contract) Jun 2016 - Aug 2016

•Managed financial reporting and reconciliation processes, ensuring accurate representation of the company's financial status for key vendor accounts, including Target and Wal-Mart.

•Facilitated financial planning by delivering presentations on current financial health and future projections to company management.

•Supported accounts receivable operations by conducting collection calls, analyzing aging reports, and assisting with client invoicing, enhancing departmental efficiency and accuracy.

AT&T Commerce, CA

Accounts Receivable Representative Aug 2003 - Oct2015

•Managed customer inquiries, complaints, and billing issues, providing timely payment solutions and resolving service-related problems.

•Collaborated with multiple departments to address customer needs and contribute to special projects, maintaining adherence to company policies.

•Monitored and analyzed accounts receivable, implementing collection procedures for overdue accounts to optimize financial health.

•Enhanced customer retention by providing attentive service and resolving concerns with effective communication and problem-solving skills.

County of Riverside Riverside, CA

Accounting Assistant II June 2002 – June 2003

•Streamlined invoice and payment transaction processes, ensuring accuracy and punctuality in collaboration with the Accounts Payable team.

•Formulated and updated the Material Management Department's policies and procedures manual, aligning with company regulations and enhancing operational efficiency.

EDUCATION

University of Phoenix Ontario, CA

Bachelor of Science, Business Administration 2002

University of Phoenix

Certificate, Human Resource Management

Zenger Miller

Certificate, Leadership

Franklin Covey

Certificate, Time Management

SKILLS

MS Excel • PowerPoint • Visio • Word • Outlook • Access • PeopleSoft • Sap • QuickBooks

Contact this candidate