Talent Acquisition Full-Cycle

Alyssa Jackson

954-***-****; *************@*****.***

PROFESSIONAL SUMMARY

Strategic and results-driven Recruiter/ Manager with 10+ years of proven expertise in full-cycle recruitment, talent delivery, and team leadership across both corporate and agency environments. Known for building and empowering high-performing recruiting teams, optimizing hiring pipelines, and consistently improving time-to-fill and quality-of-hire metrics. Skilled at cultivating strong partnerships with stakeholders, streamlining complex hiring processes, and mentoring recruitment professionals to reach their full potential. Experienced across diverse industries including healthcare, finance, and professional services, with a passion for delivering talent solutions that drive business success.

CORE COMPETENCIES

• Full-Cycle Recruitment & Talent Acquisition

• Recruitment Operations & Strategy

• ATS & HRIS Platforms

• High-Volume & Niche Hiring

• Stakeholder & Client

Relationship Management

• Interviewing, Onboarding & Compliance

• Audit Management &Reporting

• Interviewing & Onboarding

• HR Policies & Process Optimization

• Process Optimization & Training

Development

PROFESSIONAL EXPERIENCE

Randstad Sourceright / Wells Fargo Account –Talent Delivery Manager Remote July 2021 – February 2025

● Managed nationwide recruitment and placement of travel nurses into healthcare assignments, overseeing the full process from candidate vetting to credentialing and compliance.

● Created detailed candidate profiles and submitted them to hospital clients, negotiating pay packages while maintaining target profitability margins.

● Provided end-to-end support throughout the assignment lifecycle—resolving issues, conducting performance check-ins, and coordinating assignment extensions.

● Developed clear, step-by-step SOPs and training guides to streamline internal processes and support team scalability.

● Conducted one-on-one coaching sessions and hands-on training for new team members, improving onboarding and performance consistency.

● Collaborated cross-functionally with credentialing, compliance, and client services teams to ensure smooth onboarding and high-quality placements.

● Maintained detailed records and open communication to support clinician satisfaction and long-term client partnerships.

ACA Talent – Recruitment Coordinator

Remote Feb 2021 – July 2021

● Supported high-volume hiring initiatives by sourcing and managing candidate pipelines across platforms including LinkedIn, ZipRecruiter, and Indeed.

● Assessed candidate qualifications through resume review and phone screening, conducted interviews, and facilitated offer and onboarding processes using ATS tools such as Bullhorn and Taleo.

● Maintained strong pipeline health and candidate engagement throughout the recruitment lifecycle, while professionally managing withdrawals and declines to uphold a positive candidate experience and client brand reputation.

● Adapted quickly to shifting client demands and hiring priorities, ensuring consistent delivery on recruitment goals and service-level expectations.

● Collaborated with account managers and delivery leads to align sourcing strategies with evolving hiring forecasts and project timelines.

MedPro Staffing – Placement Guide

Remote Sept 2019 – Sept 2020

● Managed nationwide recruitment and placement of travel nurses into healthcare assignments, overseeing the full process from candidate vetting to credentialing and compliance.

● Created detailed candidate profiles and submitted them to hospital clients, negotiating pay packages while maintaining target profitability margins.

● Acted as a dedicated point of contact for clinicians throughout their assignment lifecycle handling issue resolution, coordinating performance reviews, and facilitating assignment extensions.

● Collaborated with credentialing, compliance, and client services teams to ensure a seamless and timely onboarding process for each placement.

● Maintained accurate records and consistent communication to ensure high levels of candidate satisfaction and client retention.

NE Care Management Services – Supervising Manager – All Departments July 2015 – Aug 2019

● Oversaw end-to-end hiring operations across all departments, managing approval workflows, payroll processing, benefits administration, and compliance documentation in alignment with internal and partner (e.g., Humana at Home) policies.

● Led the onboarding and training of new staff, consistently enforcing company and contractor guidelines while driving performance expectations across the organization.

● Set up and launched fully operational office locations in Virginia, Delaware, Michigan, Texas, and Georgia, including staffing, onboarding, and on-site training to ensure readiness and compliance.

● Managed employee relations, including conflict resolution, disciplinary actions, and salary adjustments; generated monthly performance reports and made final approvals on all staffing decisions.

● Spearheaded company-wide performance monitoring initiatives, using data-driven insights to improve productivity, retention, and employee satisfaction.

● Planned and executed staff recognition programs and engagement events for both remote and on-site teams, fostering a collaborative and inclusive workplace culture nationwide.

● Acted as a key liaison between HR, payroll, and leadership to ensure smooth operational flow and regulatory compliance across all employment functions. USA Healthcare Management / NPHC – HR & Office Manager April 2015 – July 2015

● Directed comprehensive HR operations including full-cycle recruitment, employee onboarding, payroll administration, benefits coordination, and policy training to support multi-site healthcare teams.

● Managed credentialing processes and maintained accurate employee documentation, ensuring compliance with federal, state, and healthcare-specific employment regulations (e.g., HIPAA, background checks, licensure verification).

● Coordinated office administration functions such as scheduling, supply management, facilities oversight, and vendor coordination to ensure seamless day-to-day operations.

● Partnered with leadership to implement HR policies and organizational procedures; trained staff on policy updates and monitored adherence across departments.

● Served as the primary point of contact for employee relations issues, including conflict resolution, disciplinary actions, and performance management; worked proactively to foster a supportive and compliant work environment.

● Responded to client concerns and escalations with professionalism and discretion; facilitated service recovery efforts and strengthened client relationships.

● Maintained HRIS and reporting systems for tracking employee data, compliance audits, and operational metrics; identified process improvements to enhance efficiency and reduce administrative errors.

Lonestar Preventive Healthcare (Subcontracted via NPHC)- HR & Office Manager Sep 2014 – Mar 2015

● Directed comprehensive HR operations including full-cycle recruitment, employee onboarding, payroll administration, benefits coordination, and policy training to support multi-site healthcare teams.

● Managed credentialing processes and maintained accurate employee documentation, ensuring compliance with federal, state, and healthcare-specific employment regulations (e.g., HIPAA, background checks, licensure verification).

● Coordinated office administration functions such as scheduling, supply management, facilities oversight, and vendor coordination to ensure seamless day-to-day operations.

● Partnered with leadership to implement HR policies and organizational procedures; trained staff on policy updates and monitored adherence across departments.

● Served as the primary point of contact for employee relations issues, including conflict resolution, disciplinary actions, and performance management; worked proactively to foster a supportive and compliant work environment.

● Responded to client concerns and escalations with professionalism and discretion; facilitated service recovery efforts and strengthened client relationships.

● Maintained HRIS and reporting systems for tracking employee data, compliance audits, and operational metrics; identified process improvements to enhance efficiency and reduce administrative errors.

National Preventive Healthcare Staffing Agency- Corporate Recruiter Mar 2014 – Sep 2014

● Led full-cycle recruitment for clinical and non-clinical roles nationwide, with a focus on sourcing, screening, interviewing, and onboarding nurses and internal staff to meet organizational and client needs.

● Managed the hiring process from requisition intake through candidate placement, including background checks, credential verification, reference checks, offer negotiation, and payroll setup.

● Collaborated closely with hiring managers and department leads to forecast staffing needs, refine job descriptions, and ensure alignment of talent strategy with operational goals.

● Ensured compliance with federal and state employment laws and healthcare-specific hiring regulations (such as, licensure requirements, HIPAA, and CMS standards) throughout all stages of recruitment and onboarding.

● Maintained and updated applicant tracking systems (ATS) and HRIS platforms to ensure accurate candidate records, pipeline tracking, and reporting for audits and performance metrics.

● Conducted new hire orientations and supported HR-led training initiatives to reinforce organizational policies, procedures, and workplace expectations.

● Generated and analyzed staffing and HR reports to support workforce planning, compliance tracking, and recruitment performance improvement.

● Acted as a liaison between HR, operations, and client service teams to resolve employee relations issues and customer service escalations, ensuring a consistent, high-quality experience for staff and clients.

(Additional experience dating back to 2005 available upon request — Legal Aid, Eligibility Counseling, Asset Tech, Hospitality Management & Executive Assistant roles as well as additional HR related roles.) EDUCATION

Broward College – Business Administration & Psychology Nova Southeastern University – Business Administration (Minor: Criminal Justice) REFERENCES

● Available upon request.

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