Customer Service Team Leader
Resume:
PROFESSIONAL SUMMARY
Honorable discharge Army Veteran with over 8+ years' experience
that is results-oriented, customer service team leader with demonstrated expertise in customer operations and customer service initiatives to achieve corporate goals. As well as an eight-year customer service experience in client focused position with the determination to deliver world class customer service. And a strong problem solver with diverse experience in team leadership, including a great record of resolving customer service resolutions. WORK HISTORY
EMS, 08/2024 - 02/2025
VA Hospital, Philadelphia, PA, USA
SUPPORT MANAGER, 01/2008 - 12/2009
Wal-Mart, Middletown, DE, USA
Philadelphia, PA 19136
***********@*****.***
PORTFOLIO
SKILLS
ROBERT T.
NEWTON III
• Assisted in patient care services
• Maintained cleanliness of patient rooms and wards
• Cleaning and replacing and using medical equipment
• Self-motivated, with a strong sense of personal responsibility. Conducted regular inspections of cleaned areas to maintain quality control and address any deficiencies.
•
Oversaw daily cleaning operations for commercial facilities, ensuring adherence to health and safety standards.
•
Trained and mentored new staff on effective cleaning techniques and equipment usage.
•
Implemented inventory management processes for cleaning supplies, reducing waste and improving efficiency.
•
Developed customized cleaning schedules based on client needs, enhancing service satisfaction.
•
Maintained compliance with OSHA regulations while promoting a safe working environment for team members.
•
• Oversaw operation of the store.
• Ensured all tasks were completed in a timely manner.
• Ensured all trucks were unloaded and loaded properly.
• Processed all paperwork for deliveries.
• Checked temperatures of all refrigerated merchandise.
• Conducted an interview.
• Disciplined associates when needed.
• robert.com
Technical Support / Customer
Service
•
• Call Center
• Negotiation Skills
• Time management
• Documentation
Effective written and oral
communication skills
•
• Attention to detail
• TCP/IP & LAN / WAN Protocols
• Network Systems Management
• Troubleshoot hardware / software
• Software Installation support
Remote Access – VPN / Global
protect
•
• Windows 10, Windows 2011
• Linux
• IOS / Android Phones and Tablets
• Medical
Install, configure, troubleshoot,
and repair Medical Technician of
laptops, Desktops and mobile
devices
•
CUSTOMER SERVICE AGENT, 03/2006 - 12/2007
Comcast, New Castle, DE, USA
MED TECH, 02/2005 - 02/2006
Holcomb Health Systems, Coatesville, PA, USA
COMPUTER TECHNICIAN, 02/2004 - 12/2004
Pioneers Inc., Upper Darby, PA, USA
DESKSIDE SUPPORT MANAGER / CUSTOMER SERVICE REP, 08/1998
- 12/2003
Towers Perrin, Voorhees, NJ, USA
MULTICHANNEL COMMUNICATIONS SPECIALIST, 12/1985 - 11/1988 U.S. Army Active Duty
EDUCATION
ASSOCIATE DEGREE ASSOCIATE OF SCIENCE, INFORMATION TECHNOLOGY, 03/2016
ITT Technical Institute
ASSOCIATE DEGREE, Computer And Information Systems, 08/1998 CUMPUTER LEARNING CENTER - Plymouth Meeting, PA
• Provided technical/help desk support to customers of Comcast.
• Troubleshooting PCs, Cable TVs, and Phone lines. Promoted to escalated calls and awarded best sales rep, Robert Newton Page Two.
•
• Made new sales and created sales leads.
• Took blood pressures.
• Passed out medications.
• Checked blood sugar levels.
• Monitored all clients on the unit.
• Built computer systems.
• Set up PCs for classrooms.
• Worked as Tier two hardware/software.
• Installed up to 500 PCs at a time, for customer service reps.
• Loaded all necessary applications.
• Troubleshot all computer issues.
• Backed up servers.
• Directed and supervised staff of four.
• Was liaison between clients and customer service reps.
• Acted as section sargent to lead a team of 35.
Developed and implemented communication strategies to enhance internal and external messaging.
•
Trained team members on best practices in digital communications, fostering a culture of continuous improvement.
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Ensured consistent brand messaging across all external communications channels, leading to a strong brand identity.
•
• Cabling
• SQL database
• Office 0365, Active directory
Passwords and assigning group
memberships
•
• Install, configure and troubleshoot
• Problem-solving
• Conflict Resolution
Contact this candidate