Customer Service Talent Acquisition

DELANA BUSICK

*********@*****.***

804-***-****

Chickamauga, GA 30707

EDUCATION

Rappahannock Community College

(Business Management)

SKILLS

Excellent Customer Service

HIPAA/Privacy

Customer Service Trainer/Supervisor

Budget/Records Management

Office Management

Trainer

Collaborator/Problem-Solving Abilities

Multi-tasking

Diligence

Negotiation

Conflict Management

Organization

Team Motivator

CERTIFICATIONS

Certified Nursing Assistant License #140*******

Customer Service Certification, Appalachian Technical College, Jasper, GA

ACCOMPLISHMENTS

Reduction in employer costs by 15%

Efficient reorganization of payroll and bookkeeping departments

Audits performed to improve the front-end sales margin by 8%

Decrease turnover by six%

PROFESSIONAL SUMMARY

Accomplished energetic professional who is well-versed in talent acquisition, accounting, payroll, customer service, supervision of diverse employee workforce, assisting in human resources, and training. Proven history in improving employee satisfaction and operational efficiency while reducing company overhead expenses. Motivated team member who exemplifies a strong work ethic.

WORK HISTORY

Pooja Group, Human Resource Assistant/Office Manager

Warsaw, VA • 10/2021 – to Present

Recommended and implemented inventory controls and standardization processes to decrease overall expenditure by 15%

Facilitated accounting functions to include cash reconciliation and data entry

Scheduled audits for payroll, employee, and vendor invoices

Verified record retention guidelines are established and maintained

Prioritized payroll functions to include reconciliation of employee worked hours, garnishments, and benefit deductions

Talent acquisition through job fairs, posting platforms, and job boards

Researched and installed a hiring platform to include standardized interview questions

Facilitated new employee onboarding systems to include verification of I-9 and new hire forms

Negotiation of product and pricing with vendors

Coordination of meetings, product pricing, and distribution to all employer locations

Calculate supplies needed for each employer’s location and ensure timely shipment of supplies

Reconcile and complete all accounting functions and month-end closing transactions

Walmart, Front-End Manager

Tappahannock, VA • 05/2006 – 07/2021

Scheduled work responsibilities for seventy sales associates and supervisors

Collaborated with other departments to address recurring customer concerns, improving overall service quality

Informed and educated personnel through effective mentoring, coaching, and work delegation

Analyzed invoices for correct amounts and confirmed price and quantity, which improved the front-end sales margin by 8%

Investigated register shortages and internal theft, which reduced expenditures

Reconcile utilization reports for managers to compare factors that affect prices and profitability

Responded to employee relations matters and provided store managers with solutions to decrease turnover rate by 6%

Reconciled utilization metrics and provided weekly reports to managers

Facilitated a positive work environment through open communication channels, fostering team collaboration and high morale

Advised and consulted with employees on day-to-day work and complex problems while encouraging them to meet service metrics

Prioritize customer satisfaction by addressing and resolving escalated issues promptly and professionally

References available upon request

Willing to relocate

Contact this candidate