Inside Sales Call Center
Resume:
KENNARD RHODES
*********@*****.***
OBJECTIVE
To obtain a remote inside sales, call center or customer service opportunity.
SKILLS & ABILITIES
Proven track record of meeting all sales objectives for the past 20 plus years. Worked in finance, technology, and the healthcare industry. Strong verbal communication skills. Excellent listener and problem solver.
EXPERIENCE
December 2017 – July 2024
Sole Caregiver/Personal Assistant to an Alzheimer’s Disease Patient
This was a full-time 24 hour/ 7 day a week live-in assignment.
Responsibilities included:
oCoordinated daily appointments and routines.
oManaged and distributed medications as instructed by patient’s physicians.
oAssisted with daily activities such as bathing, dressing, shopping, meal preparation and transportation.
oProvided physical and emotional support in managing symptoms through routine and activities to enhance and ensure patient quality of life.
oResponsible for every and all legal and financial matters of my patient.
oHandled every aspect of life for the Alzheimer’s Disease patient through all stages of the disease (early, middle, late and final).
September 2014 – June 2017
ValAn Global Solutions, Princeton, NJ
Inside Sales Consultant
ValAn Global provides research and analytics to different investment banks and investment institutions. I was responsible for setting initial sales appointments with the Vice Presidents of Marketing and or the Directors of Research. The appointments included phone conversations, webinars or in-person meetings. Most often calls were cold from a list of names provided. I was also responsible setting follow up and second appointments for VGS’s sales team. I discussed several types of investment securities, which included Common Stock, Mutual Funds, Bond and Treasuries etc. I reported directly to the president and his personal sales group.
June 2010 – September 2014
Technical Sales Resource Interactive, Voorhees, NJ
Inside Sales Consultant
Responsible for setting sales appointments for Hewlett Packard Partners through cold calling and client lead follow-up. The nature of the sales appointments is to introduce all of HP’s hardware solutions and HP’s entire product suite. Furthermore, I was responsible for organizing, planning, and registering technical staff for different sales events for the HP partners. The events range from sales seminars, customer appreciation events, executive luncheons and dinners. I generally worked with large and small businesses, hospitals, educational institutions, local and state governments and the federal government. This was a virtual position, and I worked from my home office.
January 2005-August 2009
Corporate Information Systems, Rutherford, NJ
Software Sales Recruiter
Recruited Enterprise Sales Executives and Pre Sales System Engineers for software companies through supplemental staffing, outsourcing and networking. Negotiate rates, service agreements, bids and proposals with Technical Hiring Managers, Human Resource Managers, Contract Administrators and Vice Presidents of Sales. Negotiated contracts and benefit packages with employees and clients.
Generated referrals and sales leads by cold calling and developing good relationships with Executive Sales and Pre Sales candidates. Through my efforts I was able to secure fee agreements with companies like BMC Software, Just Systems, Spot Fire, and IBM. In fact, I was the first person to make a placement at IBM in CIS’s 20-year history.
September 2002-August 2004
Norvergence, Newark, NJ
Senior Corporate Sales Trainer/ Sales Manager
Responsible for training experienced sales staff in the telecommunications industry. Acclimated staff (including inside sales and outside sales force) to adhere to company sales concepts, procedures and standards. Daily responsibilities for insides sales staff included cold call training, script review, rebuttals and internal sales closing concepts. For outside sales staff, duties included presentations in the following areas: product knowledge training, customer relations and in-person business sales. Taught sales classes ranging from 10-50 employees.
Developed and implemented home-based inside sales program. Traveled to various homes training handicap and single parent sales professionals on cold call training, script review, rebuttals and internal sales closing concepts.
October 1997-March 2002
Technisource Inc., Hazlet, NJ and New York, NY
Senior Technical Recruiter
Full life cycle recruiting and sourcing of senior level candidates in the information technology industry. Utilize customized Lotus Notes database, Internet search engines and job boards, professional organizations, advertising and basic networking to help me reach my goals. Personally interview candidates and coordinate interviews with the appropriate hiring managers. Responsible for negotiating labor rates, salaries, benefits and contracts with consultants.
Provide IT solutions for Fortune 500 companies through supplemental staffing, outsourcing and professional services. Negotiate rates, service agreements, bids and proposals with Technical Hiring Managers, Human Resource Managers and Contract Administrators, as well as recruit IT and Engineering Professionals for placement at Fortune 500 Companies. Negotiated contracts and benefit packages with employees and clients. Generated referrals and sales leads by cold calling and developing good relationships with consultants.
Train, mentor and develop junior recruiters. Facilitated the use of new Internet sites, discussion groups, and Internet related sourcing techniques. Worked closely with directors, hiring managers, and human resources to access technical personnel.
February 1993-September 1997
PaineWebber, New York, NY
Investment Executive
As an Investment Executive, sold securities, which included Common Stocks, Municipal Bonds, Government Treasuries and Mutual Funds. Negotiated the sale and placement of Initial Public Offerings for selected preferred clients. Cold called and opened various accounts for high-net-worth individuals. Applied proper and required administrative functions in a timely fashion to meet specific deadlines.
EDUCATION
Western Illinois University, Macomb, IL
OTHER
Certifications:
Formerly held the following credentials:
Series 7, Series 63, Series 65, New York and New Jersey State Health and Life Insurance License
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