Salesforce Crm Hands-On

Nagaraju Koppalli

Email ID: *************@*****.***

Contact No: 919-***-****

LinkedIn URL: linkedin.com/in/nagaraju-k-1816b930b

PROFESSIONAL SUMMARY:

Salesforce-certified professional with 8+ years of experience in Salesforce CRM administration, development, and customization across various domains.

Salesforce-certified professional with extensive experience in Salesforce CRM administration, development, and customization, including the use of Lightning Experience and Apex programming to deliver robust and scalable solutions.

Good working Knowledge on Salesforce CPQ.

Proficient in nCino platform administration and DevOps, including record-based deployments, configuration management, and CI/CD automation using Copado.

Salesforce-certified professional with extensive experience in Salesforce CRM administration, development, and customization using Lightning Experience and Apex.

Hands-on expertise with Sales Cloud, Service Cloud, Marketing Cloud, Pardot, and Data Cloud to deliver cross-cloud solutions for customer engagement and automation.

Proficient in Salesforce Lightning Design System and Lightning Components using Aura Framework and JavaScript Controllers for dynamic UIs.

Strong in Apex programming: developed Classes, Triggers, Controllers, and Web Services to implement complex business logic.

Skilled in writing SOQL queries to support scalable Visualforce and Lightning components.

Experienced in Force.com platform operations including sandbox testing, deployment, and environment configuration.

Skilled in Apex, Lightning Web Components (LWC), Experience Cloud, Salesforce CPQ, Flow Orchestration, and AI-driven solutions using Einstein GPT for building scalable, user-centric applications.

Strong knowledge of asynchronous Apex, automation testing (Provar, Selenium), and implementing modern release governance for enterprise Salesforce implementations.

Hands-on experience integrating Salesforce with external systems using Apex Web Services, Outbound Messaging, and REST/SOAP APIs.

Deep knowledge of Workflow Rules, Approval Processes, Field Updates, and Custom Objects to automate business processes.

Experienced in DevOps automation using Copado and Salesforce DevOps Center, with hands-on expertise in integrating Salesforce with external systems via REST/SOAP APIs, MuleSoft, and AWS.

Adept in AppExchange and Custom Application deployment to extend Salesforce functionality.

Expertise in security model configuration including Role Hierarchy, Profiles, Permission Sets, and sharing rules.

Strong background in dashboard design, analytic snapshots, and real-time business reporting.

Proficient in Git for version control, supporting collaborative development and secure deployment cycles.

Solid understanding of Jira for sprint planning, task tracking, and project management.

Familiar with PHI data handling under HIPAA regulations and compliance.

Skilled in building scalable Salesforce solutions with AWS cloud integration (Lambda, EC2, S3).

Used Force.com Data Loader and other tools for efficient data migration, cleansing, and transformation.

Proficient with Custom Settings, Labels, and Tabs to personalize and configure Salesforce applications.

Experienced in building end-to-end Marketing Cloud journeys using Journey Builder, Pardot, AMPscript, and Data Cloud (CDP).

Collaborative team player with Confluence documentation experience, ensuring alignment across cross-functional teams.

TECHNICAL SKILLS:

Salesforce CRM

Sales Cloud, Service Cloud, Experience Cloud (Community Cloud), Marketing Cloud, CPQ, Data Cloud

Salesforce Development

Apex Classes, Triggers, Lightning Web Components (LWC), Aura Components, Visualforce, Apex Async (Queueable, Future Methods, Batch Apex, Platform Events), SOQL, SOSL, Flow Orchestration

Lightning Experience

Salesforce Lightning Design System, Lightning Components, Aura Framework, JavaScript Controllers

Integration

MuleSoft, REST/SOAP APIs, Named Credentials, External Services, Postman, AWS (Lambda, EC2, S3)

DevOps & CI/CD

Copado, Salesforce DevOps Center, Git, Jenkins, GitHub Actions, Change Set Management

Databases

MS SQL Server, PL/SQL, Oracle, MS Access, MySQL

Testing & Automation

Provar, Selenium, Apex Test Classes, Regression & Performance Testing

AI & Analytics

Einstein GPT, Einstein Analytics (CRM Analytics), Advanced Dashboards, Reports

Tools

Jira, Confluence, Data Loader, Workbench, VS Code, Git

Programming Languages

Apex, Java, JavaScript, C, C++

EDUCATION:

Completed M.TECH in Jawaharlal Nehru Technological University in 2007.

PROFESSIONAL EXPERIENCE:

Client: Anstaff Bank, Green Forest, AR Jul 2022 - PRESENT

Role: Salesforce Consultant

Responsibilities:

Administered Salesforce CRM by managing user access, creating custom profiles, and configuring role hierarchies to ensure data security and integrity.

Administered Salesforce CRM by managing user access, custom profiles, and role hierarchies to ensure data integrity and compliance.

Developed scalable Apex Classes, Triggers, and Controllers to implement complex business logic and automate processes.

Built dynamic Lightning Components using Aura Framework and JavaScript to enhance the user experience in Lightning Experience.

Refined sales and service process, pipeline, and revenue growth through effective implementation of

Saleforce.com Sales Cloud, Service Cloud, and industry leading CPQ tools.

Configured and customized nCino Loan Origination System (LOS) to streamline banking workflows and compliance processes.

Implemented Experience Cloud for customer and partner portals, enabling secure external access and custom-branded digital experiences.

Designed and configured Salesforce CPQ bundles, product rules, and quote templates to streamline pricing automation and approvals.

Built asynchronous Apex solutions using Queueable, Batch Apex, and Platform Events to handle high-volume background operations.

Created Flow Orchestration automations to simplify multi-step approval and record update processes.

Integrated Salesforce with third-party platforms using MuleSoft APIs, Named Credentials, and External Services, ensuring secure authentication and data exchange.

Performed API testing and regression validation using Postman and Selenium-based test suites to ensure reliable integrations.

Experimented with Einstein GPT and AI features to generate insights and streamline service case responses.

Implemented record-based deployments for nCino to manage configurations and ensure error-free migrations across environments.

Automated nCino deployments using Copado pipelines, including change tracking, compliance checks, and audit trail maintenance.

Collaborated with business and compliance teams to align nCino configurations with regulatory standards.

Designed cross-cloud marketing automation using Pardot, Marketing Cloud, and Salesforce Data Cloud (CDP) for hyper-personalized B2B journeys.

Implemented SOQL queries and optimized Visualforce components for efficient data operations and custom UI development.

Integrated external systems with Salesforce using Apex Web Services, Outbound Messages, and REST-based custom integrations.

Used Copado to manage CI/CD pipelines, automate releases, and reduce deployment time by 30%.

Managed Git version control and code collaboration across environments using branch management and code reviews.

Created and deployed custom applications via AppExchange to extend Salesforce functionality.

Designed advanced Dashboards and Analytic Snapshots to deliver actionable insights to stakeholders.

Performed system testing in Sandbox and managed seamless production deployment for multiple releases.

Led efforts in configuring Custom Settings, Labels, Tabs, and security controls to align with enterprise standards.

Used Jira for project tracking and Confluence for team collaboration and release documentation.

Provided ongoing support, enhancements, and post-deployment validation across user-facing Salesforce components.

Collaborated with cross-functional teams to improve DevOps quality gates, release governance, and code compliance.

Environment: Salesforce.com, nCino Loan Origination System (LOS), Apex, Visualforce, Lightning (Aura), SOQL, Pardot, Marketing Cloud, Salesforce CDP, Copado (CI/CD pipelines, record-based deployments), Git, Jira, Confluence, AppExchange, Force.com Data Loader, AWS.

Client: Guy Carpenter & Co LLC, Hoboken, NJ Nov 2020 – Jun 2022

Role: SFDC Consultant

Responsibilities:

Administered Salesforce CRM to configure and customize user roles, profiles, and security settings, ensuring effective user management and data protection.

Developed complex business logic using Apex Language, including Apex Classes/Controllers and Apex Triggers for efficient process automation.

Built and maintained Visualforce Pages/Components to enhance user interface functionality and integration with Salesforce data.

Optimized Salesforce reporting and data retrieval through advanced SOQL queries, supporting critical business analytics.

Customized Lightning Pages using LWC for responsive design and improved component reusability.

Built integration flows using MuleSoft and Named Credentials for secure external service connections.

Implemented Salesforce Lightning Experience features, including Lightning Components and Aura Framework, to improve user engagement.

Configured and used Salesforce tools such as Force.com Explorer and Force.com Eclipse IDE Plug-in to streamline development processes.

Managed deployment processes across Sandbox and Production environments, ensuring high-quality releases through rigorous testing.

Implemented Copado for managing the Salesforce DevOps pipeline, enabling smooth continuous integration (CI) and continuous delivery (CD) of features and bug fixes across multiple environments.

Integrated Salesforce with external systems using Custom Integration techniques including Outbound Messages and Field Updates.

Created and deployed custom solutions via AppExchange Packages and Custom Applications to meet specific business requirements.

Utilized AWS for enhancing cloud integration capabilities and ensuring system scalability.

Tracked and managed project tasks using Jira, ensuring projects were completed on time and met all requirements.

Developed and maintained Dashboards and Analytic Snapshots to provide business insights and performance metrics.

Configured and managed Email Services and Role Hierarchy to support internal communication and role-based access control.

Automated business workflows using Workflow & Approvals Processes to streamline operations and reduce manual work.

Collaborated with teams using Confluence for effective documentation and project coordination.

Ensured adherence to Security Controls to maintain compliance with security standards and protect sensitive data.

Created and tested Apex Web Services to facilitate seamless integration with third-party applications and services.

Developed solutions compatible with various operating systems, including Windows, Mac, Unix, and Linux.

Used Shell Scripts to automate routine tasks and manage system processes efficiently.

Performed data management tasks using Force.com Excel Connector for smooth data import and export.

Environment: Salesforce.com, Apex Language, Visualforce, Salesforce Lightning Experience, SOQL, Salesforce Tools (Force.com Explorer, Force.com Eclipse IDE Plug-in, Force.com Excel Connector), AppExchange, AWS, Jira, Confluence, Sandbox, Apex Web Services, Windows, Mac, UNIX, Linux.

Client: Health Share of Oregon, Portland, OR Apr 2019 – Oct 2020

Role: SFDC Consultant

Responsibilities:

Configured Salesforce CRM for optimal administration, including user management, role hierarchies, and data access controls.

Utilized Apex Programming to develop and customize Apex Classes/Controllers and Apex Triggers for complex business processes.

Implemented Lightning Components and Salesforce Lightning Design System to enhance user interface design and functionality.

Built and optimized Visualforce Pages/Components to support custom UI development and business requirements.

Employed Salesforce tools like Force.com Data Loader and Force.com Eclipse IDE Plug-in for efficient development and data management.

Conducted extensive testing in Sandbox environments, ensuring thorough validation before production deployment.

Developed and integrated custom solutions using AppExchange Packages and Custom Applications to meet client needs.

Configured and managed integration solutions with AWS, enhancing cloud-based capabilities and performance.

Utilized Jira for project tracking, ensuring effective issue resolution and timely project delivery.

Designed and maintained Dashboards and Analytic Snapshots to provide actionable insights and support decision-making.

Automated business processes using Workflow & Approvals and Custom Integration techniques to streamline operations.

Managed data loading and migration tasks using Sandbox Data Loading to ensure accurate data transfer and system readiness.

Ensured compliance with Security Controls and best practices to protect sensitive data and maintain system integrity.

Developed Apex Web Services to facilitate integration with external systems and improve system interoperability.

Configured Custom Settings, Labels, and Tabs to create tailored Salesforce applications and enhance user experience.

Leveraged Web Technologies such as JavaScript, XML, XML Schema, and Web Services to build integrated solutions.

Environment: Salesforce.com, Apex, Lightning Components, SOQL, Visualforce, AppExchange, AWS, Jira, Confluence, Data Loader, Eclipse IDE, Workflow & Approvals, XML, Web Services.

Client: Astraea IT Services, Noida, UP Sep 2016– Mar 2018

Role: Salesforce Developer

Responsibilities:

Involved in Salesforce.com application setup and customized the app to match the functional needs of business

Closely worked with Business Team and Salesforce.com consultants while implementing the solutions for the needs of organization.

Developed custom objects, profiles, permission sets, workflow rules, quick actions, groups, validation rules

Developed various flows to automate the business processes.

Integrated MRI with our Salesforce (RA) application.

Developed flows, apex classes, triggers, batch apex, utility classes and improved test coverage to 90 percent

Developed custom lightning components using SLDS, events, Lightning bundle and Lightning data service

Involved in Unit testing and interacted with QA team for Bug fixes

Stated current with all Salesforce releases, corresponding documentation and provide new functionality recommendations.

Made recommendations for enhancements and modifications to improve system usability, performance, efficiency, internal business process and reporting.

Deployed code using Copado to the next environments also used back promotion feature

Creating email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Followed agile/scrum methodologies in the development and deployment of new applications and enhancements to existing applications.

Performed End to End testing on the application.

Environment: Salesforce.com, Apex, Lightning Components (SLDS, LDS), Flows, Validation Rules, Copado, Agile/Scrum, MRI Integration, JavaScript, Approval Processes, Batch Apex, Dev/Test Environments.

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